FAQs
THE EXPERIENCE
What is Neon Brush and what can I expect?
For an hour and a half, alternate between painting and sipping on refreshing beverages (both alcoholic and non-alcoholic beverages will be available). Neon Brush is a UV, fluorescent painting experience that invites you to use your imagination and creativity to paint what you’d like.
How long does the experience last?
The experience will last approximately 1.5 hrs.
Will there be drinks or snacks available?
There are no beverages available on site for purchase, this event is solely BYOB.
There may not be any food available.
Do I need to bring my own supplies?
No, we will be providing all paints and equipment for you.
I have never done a painting class before, do I need to have any skills?
No, this experience is open to any skill level.
Do I need to wear special clothing?
We’ll be providing aprons to cover your clothes. However, we do recommend wearing clothing that you wouldn’t be too upset about getting dirty.
Will there be strobe lights?
No, there will not be any strobe lights.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
TICKETS
Do I need to print my ticket?
You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.
Are refunds allowed?
No refunds are allowed. Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and are based on availability. Please contact us here directly to change your ticket.
Where can I get tickets?
- On the Fever App, available on Google Play and Apple Store
- On the Fever website
Can I purchase a ticket at the event?
Tickets are not available at the event for purchase. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.
I can't find my ticket. What can I do?
Normally, you can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
How do I book a ticket for my caretaker?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.
Can I make a group booking
If you would like to book for a large group, please go to https://paintinthedarkexperience.com/groups/
ACCESS
Does this venue have disability access?
Fully ADA accessible. Please reach out to hello@feverup.com or directly to the venue if you have any questions.
Is there an age requirement for the event?
Yes, this event is 21+.
When should I arrive?
Doors will open 15 minutes prior to the start time of the experience.
Will restrooms be available on-site?
Yes, there are toilets available on-site.
What is the venue?
The workshop will take place inside of The Grand Warehouse at Red Space at 2400 Superior Ave. E., Cleveland, OH 44114.
Is there parking available on site?
There are free lots as well as additional parking across the street.
Can I bring animals?
No animals, besides service animals, are allowed under any circumstances.
Are service animals allowed inside?
Animals are not allowed, except for service animals. Please contact us here if you plan to bring a service animal.
Can I take photos or videos of the experience?
Feel free to take photos. When taking photos, please make sure not to disturb the other customers. Professional equipment and tripods are not permitted.
Can I bring my own food and drink?
Food or beverages purchased outside the venue are not allowed to be consumed on the premises.
Can I smoke or vape during the experience?
It is forbidden to smoke or vape during the exhibition.
Is there a coat check or lockers available on site?
No, neither coatcheck nor lockers are available on-site. However, there will be space next to your tables or at the corners of the room where you can leave your coats / belongings while participating in the experience.
What do I do if I leave or lose something at the venue?
If you are in the area and wish to pass by the venue to ask personnel about any missing items, please feel free to do this. Otherwise, please contact us here and we will see with the venue if they have found your missing item. If so, you can then pass by the venue to pick it up at a time of your convenience.