Last Updated 4/10/2024

REPORTER Help Documentation

Popular REPORTER User Questions

Basics

Registration

Payment and Access

Account Records

Basics

What is REPORTER?

REPORTER is a registration system that supports multiple units of NC State University. Participants can use REPORTER to look at and register for non-degree courses or events at NC State and maintain a history of the courses they have taken.

REPORTER provides NC State University an enterprise solution for tracking, managing, reporting, and measuring external outreach, required training and non-degree credit activities, as well as their impact across the university and beyond, supporting both internal and external compliance requirements.

Click here to learn more about REPORTER

 

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How do I create an account?

If you are an active NC State campus member with an email that ends in “@ncsu.edu”, an account tied to your Unity Login should already exist in REPORTER.

If you encounter the error ‘no account found’ using your Unity ID, please email REPORTER support at reporter_support@ncsu.edu.

If you do not have an email ending in “@ncsu.edu” you can create a Brickyard account to log into REPORTER.

A Brickyard Account can be created by following these instructions:

  1. From the REPORTER landing page (go.ncsu.edu/reporter), find the Login section.
  2. In this section, select the option to Create New Account
  3. You provide your email, name, and create a password for yourself
  4. Then you will select Create Account which will bring you to a page confirming your account creation and linking you back to the login page.

 

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How do I sign in to REPORTER as an NC State User?

  1. From the REPORTER landing page (go.ncsu.edu/reporter) locate the login area.
  2. Select the red UNITY ID LOGIN button.
  3. You will be taken to Shibboleth where you will enter your Unity ID and Password. If you have recently logged in through Shibboleth this may process automatically.
  4. You will then be brought to your REPORTER dashboard.

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How do I recover my login ID or password?

If you have a Brickyard Account (Using an email that does not end in “@ncsu.edu”)

From the REPORTER landing page (go.ncsu.edu/reporter) you will select the Forgot Password link. On the following page, enter and submit your email using the form which should result in sending an email with a link to reset your password. The username for login is the email to which the account password is tied.

For detailed instructions about this process, please visit the Brickyard Account Password Reset help page.

 

If you have an NC State Unity Account(Using an email that ends with “@ncsu.edu” and are an active student or employee at NC State)

Your login facilitated using Shibboleth and your NC State Unity credentials (the same user ID and password used for systems like MyPack Portal and Moodle). If you have lost or forgotten your Unity login, please refer to the NCSU Office of Information Technology website for assistance.

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I am a new NC State employee and I need to register for a course, but I am getting an error message when I try to login. What should I do?

Employees are added to REPORTER through the HR system based on hiring; because of this you may need to wait a day before you appear active in the system. If you are still not able to log in after 24 hours, please email REPORTER support at reporter_support@ncsu.edu.

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When I try to login with my Unity ID and Password I get a message saying my password is wrong, now what?

 Be sure to use the link go.ncsu.edu/reporter when navigating to REPORTER. From the homepage, when you are not logged in, you should see two login options, “Unity ID Login” and “Brickyard Login”.

Select the option for “Unity ID Login”*, which should take you to the Shibboleth login page where you can input your Unity credentials and finish logging in.

*You must have an active Unity ID in order to log into the REPORTER System using the credentials tied to your “@ncsu.edu” email. If you are no longer an active employee nor an active student, and your account will not be active in the system. If you wish to log in and use the system for registration, you should create a Brickyard Account that is tied to a non-@ncsu.edu email.

 

Still having trouble? Click here for additional help with Login

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How can I edit my personal and contact information?

When logged into the REPORTER application, find your Name link at the top right of the screen. Select this link and a drop-down will expand; from this drop-down select My Profile. From here you will be able to edit and add personal and contact information.

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When I log in, I get a message that says “An Error has occurred please contact your system administrator” and a loading image, but nothing ever happens. What now?

If you have logged in successfully in the past – From time to time, updates in REPORTER may require you to clear your browser cache in order to prevent errors. If you are trying to access the REPORTER system and run into an error that says “An Error has occurred please contact your system administrator”, it is recommended that you try to clear your cache to resolve the error. Please review the information here to help you with this process.

If you have never logged in successfully:

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I received an email saying “This email is not monitored and replies will not be seen” what do I do?

The account reporter_registration@ncsu.edu is not monitored so you cannot send a message to the above-mentioned email. But if you have any questions or need any assistance please reach out to reporter_support@ncsu.edu.

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Registration

How do I register for courses?

You can browse the course catalog found by clicking the Course Catalog link on the left side of the screen. Here you can search for courses, see their details, and select the ones you wish to register for.

Once you have logged in, you can add courses to your cart and complete a simple checkout process to register. Depending on the course’s restrictions you may need to submit extra documentation or meet certain requirements to take the course; these will be noted both in the catalog entry and upon checkout.

Additional help information and videos regarding registration can be viewed here.

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Who do I contact if I have specific questions about a course I’m currently registered for?

Activities are managed by the department or group that offers the activity.

If you have questions about a specific course, you should contact the course owners with specific questions.

If you are already registered for a course and would like to contact from your dashboard:

  1. While on your homepage in REPORTER, click either “Courses and Events” or “Youth Activities” (depending on your activity type)
  2. In the following page, locate the section listing your Upcoming activities
  3. Select the View Details button next to the appropriate activity.
  4. A window will open, at the bottom of which is a button entitled Contact the Course Administrator.

When you click this button a window will open allowing you to email the contact directly through the REPORTER system.

Course or Event Example:

Click here for a pause-able version of the above clip.

Youth Activity Example:

Click here for a pause-able version of the above clip

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Who do I contact if I have specific questions about a course I am not registered for?

Activities are managed by the department or group that offers the activity. If you have questions about a specific course, you should contact the course owners with specific questions.

If you are not registered, but are viewing the catalog listing, or have a registration link, you can find their contact information within the instance details

If you are not registered for an activity, you will need the activity’s registration link, or the public catalog listing (not all courses are public) to obtain the contact information.

When using the catalog:

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The course I want to take has no instances available, how can I register for it?

If a course is showing no instances or has no instances you can attend, you can add yourself to the watchlist for the course. You will receive an email when new instances are available for the course along with a link to the course’s catalog listing where you can register. Until new sessions are posted, you will not be able to register.

Add yourself to the watchlist of a course by selecting the Add to Watchlist link found in the right corner of the course listing.

You can see the courses on your watchlist at any time by going to your REPORTER Homepage, select the “Course & Events” tile, and check the ‘Pending items’ section.

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What should I do if I register for the wrong thing? How do I transfer?

If your registration was $0, we would recommend canceling incorrect registration, then registering for the correct instance.

If you paid to register, and there are other sessions of the same course available, you can submit a transfer request. To submit a transfer request:

  1. Log into REPORTER or go to your ‘Home’ page
  2. Select the “Courses and Events” tile
  3. From the ‘Course and Events’ page, find the relevant instance in the “Upcoming Courses” section.
  4. Click the option to View Details
  5. At the bottom of the window that opens, select the option to begin a Transfer Request
  6. In the window that opens, provide the reason you are requesting to transfer at the top
  7. Then select the instance in the list that you want to transfer into 

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How do I cancel my registration?

  1. From your Home page in REPORTER, select the “Courses and Events” tile
  2. Locate the course in the Upcoming Courses section and click View Details next to the course you would like to drop
  3. Select Cancel Registration at the bottom of the popup
  4. Enter your Drop Reason in the box shown and select the Cancel Registration button
  1. Select Yes on the confirmation.
  2. You should receive a ‘Transaction Complete’ confirmation.

Link to video version of above clip: https://youtu.be/MCEsCgvqnw8

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Payment and Access

I am registered for an online course, how do I access it?

After registering for your Course in REPORTER you will receive an email confirmation. Unless indicated otherwise in the confirmation, a link to the course content should be available in your instance details.

You can access this link following the instructions below;

  1. Log in at go.ncsu.edu/reporter.
  2. Select the tile labeled “Courses and Events”
  3. In the section labeled Upcoming Courses, locate the relevant course title
  4. To the right of or just below the title, you should see an option to Access Online Content - click that button
  5. A new tab should open directing you to the online course content -- if a tab does not open, please check your popup blocker settings

If you run into problems completing the above steps, please contact reporter_support@ncsu.edu and let us know at which point you encounter an issue.

If you have questions about the online course content you will need to contact the Course Administrator.

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How can I access an online course after the end date if I am not marked complete?

If a course has passed the end date but you have not been given a final attendance status, you will need to go to your Profile reports to locate the ‘Access Online Content’ Option.

  1. Log into REPORTER at go.ncsu.edu/reporter
  2. Once logged in, click your name in the top right menu
  3. Upon clicking, an options menu should expand — select the first option for My Profile
  4. When your profile opens, select the tab labeled “Activity Details” — on the sub tab labeled ‘Courses’ you will see a list of courses you have registered for
  5. Locate the relevant course and click to highlight it, then click the button to View Course Registration Details
  6. A panel will open on the right side of your screen; at the top you will see the name of the course, immediately followed by the option to Access Online Content (if one exists)

 

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How do I return to Online Content after receiving completion credit?

Once you are marked complete for a course, it will be removed from the Upcoming Courses section, and will instead show under Completed Activities. You can click the “View Details” option beside the course in this section and in the window that opens will be the Access Online Content option.

  1. Login into REPORTER at go.ncsu.edu/reporter
  2. From your homepage, click on the Courses and Events tile
  3. Scroll down to find the Completed Courses section, and click on it to expand
  4. Find the name of the appropriate course, and click the corresponding View Details option
  5. In the window that opens, you should see a button at the top to Access Online Content

Please note -- If your content access has expired, you will see the Access option, but the Moodle page will show as unavailable.

If your access to that course has not expired you will be taken to the Moodle space. Note that most registrations result in 365 days of access to the Moodle space, if you completed a course over 1 year ago and would like to review the content, you will need to get in touch with the course’s primary contact (seen in the same window that includes the Access Online Content option).

See video in above clip: https://youtu.be/Yd2p3BlTkMU

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I am trying to pay by credit card but am getting an error that says ‘cookies not found’, what now?

You will need to enable cookies on your browser. Please select the appropriate link below for instructions to enable. If your browser is not listed, just use a search engine to look up how to enable cookies on the browser you are using.

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How to: Pay for an order via order number and last name

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Troubleshooting Payment Issues on a Mobile Device

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How to Pay Later for an Order

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Account Records



How do I access my Training Summary?

(1) Log in at go.ncsu.edu/REPORTER

(2) Click the tile labeled Courses and Events

(3) At the bottom of the page, click to expand the section labeled Completed Activities

(4) select View Training Summary

More detailed instructions available by clicking here

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How can I send a copy of my Training Summary?

(1) Log in at go.ncsu.edu/REPORTER

(2) Click the tile labeled Courses and Events

(3) At the bottom of the page, click to expand the section labeled Completed Activities

(4) select View Training Summary

 steps continue below

   ↓

(5)  Either click on the individual records you want to include followed by “Email Summary - Selected Rows”, or use “Email Summary - All Rows” to include everything.

(6)  On the next page you will have a field to provide the email address(es) your summary should be sent to. If you are including multiple emails, each should be separated by a comma.

(7)  When ready, click Send Training Summary

More detailed instructions available here

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I received an email saying a course was added to my Required Training, what do I do now?

If you receive this email that means a supervisor or other training administrator has indicated in the REPORTER System that you are required to complete a course or set of courses as a part of your job duties or other regulatory compliance requirements. Upon identification you are assigned training and you may also be registered for a session of the required course(s).

XDetails about courses you are required to complete can be seen in REPORTER per the following:

1). Login at go.ncsu.edu/reporter

2). Once logged in, select the dashboard tile labeled “Required Training“

Viewing Required and Recommended Training (Participant Guide)

More detailed information and examples can be seen here:

(REPORTER Dashboard Review, 11_10_2023) Guide to reviewing your Required Training .pdf

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Where do I find information about my account, including registrations and activity history?

  1. Log into the REPORTER application at go.ncsu.edu/reporter
  2. In the top right menu, locate and click on your Name
  3. From the drop down that expands, select My Profile

You will then see multiple tabs corresponding to records on your account. Such as:

  1. REPORTER may not contain a complete record of your training completed at NC State. It only contains records for courses that you register for through REPORTER or that have been historically entered into the system by a course admin for compliance purposes. We recommend contacting whomever manages/managed the training you are interested in obtaining records for to ask about getting that information.**

 

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I completed a course but cannot locate my Completion Certificate. How do I find my completion certificate(s) in REPORTER?

Course owners have the option to send participants a completion certificate when they receive credit for completing training. Because this is an optional setting, not all courses result in receipt of a Completion Certificate.

If the instance of a course you completed resulted in a certificate of completion, you can obtain the certificate via the steps below. If the course does not provide a certificate, proof of completing the course should be obtained via your training summary in REPORTER per these instructions.

  1. Log into the REPORTER application at go.ncsu.edu/reporter
  2. Click the tile labeled Courses and Events
  3. At the bottom of the page, click to expand the section labeled Completed Activities
  4. At the top of the section, click the option to “View Training Summary”
  5. A window should open displaying a list of the courses you have completed. Locate the relevant completion record in this list and click to select it.
  6. Then, at the top of the window, click the option to “Download Completion Certificate” — you should then be prompted to save the PDF document download.

*Note* If the instance of a course you completed does not result in a certificate of completion, you will receive an error message at this point.

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Moodle Completion Indicator

How do I see if I have been given credit for completing a course I registered for?

Using the ‘My Profile’ option in REPORTER, users can see a complete list of courses they have/are registered for and what the current status for the course. Please note that you will only see completion records that relate to courses you registered for in the REPORTER system. Content that you register for and accessed without any use of REPORTER will not be included in your completion records (note that this include most internal training completed prior to 2016).

To see your activity history (also shown in the demo below):

  1).  Log into REPORTER at go.ncsu.edu/reporter

  2).  Once logged in, click your name in the top right menu

  3).  Upon clicking, an options menu should expand  — select the first option for My Profile

  4).  When your profile opens, select the tab labeled “Activity Details”

  5).  On the sub tab labeled ‘Courses’ you will see a list of courses you have registered for, including your final attendance and registration status

 

Related Help Topics:

 

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Missed completion

What should I do if I am missing completion credit?

 Please note that you will only see completion records that relate to courses you registered for in the REPORTER system. Content that you register for and accessed without any use of REPORTER will not be included in your records (note that this includes most internal training completed prior to 2016).

 If you are registered in REPORTER, completion credit varies depending on the type of instance you completed.

A. ‘I am missing credit for a course I completed online, at my own pace’; If the instance was completed online, at your own pace completion credit varies depending on what online system you completed the training in. Please select the appropriate variation below to go to the relevant information:

 

B.  If you attended an in-person training or event  OR  If you virtually attended at specific time(s) and date(s)

If the course was registered for in REPORTER, you will only be able to see courses you’ve completed if final attendance has been entered for that class.  If you are not seeing completion credit for a something after it has taken place, you should check to confirm if the final attendance has been entered by looking at your Final Attendance status for the course (as seen here).

Final attendance is entered by the individual administrators and instructors of that specific session, and the credit for completing depends on that entry. If your final attendance status is empty, and it has been less than a week since the last day of the course, we advise waiting a few more days to see if the status gets updated.

If it has been longer than a week, if you have concerns about waiting for a week, or if you have an unexpected status of “Incomplete”, “Fail”, or “No Show”, please reach out to the primary contact for the training. That contact information can be seen at the bottom of any registration emails you received, and can also be found in your account’s activity report as seen here.

Participants will need to get in touch with an admin or instructor for the course to ask about getting final attendance recorded.

 

 

Related Topics:

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What should I do if I am missing completion credit?: 

If online content is complete in Moodle (Wolfware)

If you are registered for a REPORTER instance that connects you to online content in Moodle, you can do the following to confirm you have completed the training:

  1. Log into REPORTER at go.ncsu.edu/reporter
  2. Select the ‘Courses and Events’ tile on your dashboard
  3. At the top you should see the “Upcoming Courses” section.
    Locate the name of the training, then click the blue     Access Online Content button.
  1. ** If you do not see it, scroll down to the Completed Activities section. If in the completed activities section, you have received credit for completion.**
  1. Moodle should open in a new tab; review the Moodle page to see the required activities.

To the far right of each activity, ‘To do’ and ‘Done’ values will indicate if Moodle has given you credit for completing the activity (pictured below). All of the checkboxes must be checked to receive completion credit.

If any activities are not marked, you can complete them now. With all of the checkboxes are marked, you should see the course on your training summary within 2 hours.

Moodle Completion Indication:

Activity names are typically seen on the left side of the content, and to the right of the activity name you will see what the requirements are for the activity to be marked complete.

Before meeting a condition, the box around it will be gray and the condition will start with “To do:”. Once a condition has been met, the box will be green and the beginning text changes to “✓ Done”. Once all conditions are met, you have completed the activity according to the conditions set by the course administrators.

 

Related Help Topics:

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Missed completion – Everfi

What should I do if I am missing completion credit?: 

If completing content online at ‘safecolleges.com’

For courses that include completing online content in Vector Solutions, please anticipate a delay between completion of the online content and when that completion is reflected in REPORTER. If it has been more than 48 hours since your completion, or if you have any specific questions about the training content, the course administrator can be reached using these instructions or through the contact information included at the bottom of your required training reminder email(s).

Related Help Topics:

 

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Missed completion – External LMS

What should I do if I am missing completion credit?: 

If completing content online in another system

The instance corresponds to online content completed outside of REPORTER. Completion records are managed by the course owners who will periodically upload the records into  REPORTER to indicate completion. Because the completions are managed by the course owners, the delay between completing the online content and when that completion is reflected in REPORTER will vary.

You can verify if you have been marked complete by checking whether the course is under “Upcoming” or “Completed”. To find those sections, go to your REPORTER homepage and click the Courses and Events  tile.

Typically the delay time will be indicated in the instance details that you can see by clicking the View Details option in your REPORTER Upcoming Courses section. At the top of the window you will see the primary contact for the course, who you can reach out to for additional assistance.        

Related Help Topics:

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