Reviewed March, 2018


Job Title:                         Audience Services Supervisor

Reports to:                     Managing Director

Number of Positions:        1

Student Job?:                Not restricted to students


Purpose of Job:


The Audience Services Supervisor is responsible for supervising and supporting the Audience Services Coordinators in delivering top-notch service to our fantastic audience members at our box office, promotional events and performance venues. The Audience Services Manager will be the primary Front-of-House Manager for Festival Players’ 2018 performances, and will schedule and support the audience services team, coordinate volunteer activities and monitor supplies and on-site activities during the 2018 season.


Primary Responsibilities:

Core duties, deliverables, and relationships of the position.


Front of House Management

  1. Acting as manager on duty for most Festival Players performances during the 2018 season
  2. Facilitating positive experiences for audiences at Festival Players events
  3. Liaison with the artistic team to ensure the shows start on time and run without a hitch
  4. Supervising the volunteer team in their ticketing, ushering and bar service duties
  5. Light bartending duties may be required at evening performances
  6. Daily cash reconciliations and sales reporting

Audience Services Supervision

  1. Ensure audience services standards are being met through ongoing supervision, training reinforcement, and creating challenges and goals for Coordinators throughout the season
  2. Monitoring supplies and inventories for Audience Services activities
  3. Work with partners to ensure obligations for packages and other promotional activities are met
  4. Ensuring Festival Players meets data and audience survey collection goals

Volunteer Coordination

  1. Recruiting Front of House volunteers for ushering, ticketing and bartending at shows
  2. Creating a training and orientation program for volunteers and providing training
  3. Monitoring the volunteer schedule and ensuring all shifts are covered
  4. Creating a volunteer appreciation program and ensuring a positive community of volunteers


Working Relationships


Working Conditions and Environment


Knowledge and Skills Required


Compensation and Work Schedule

To apply, please send a resume and covering letter letting us know why you’d be perfect for this job. Please send by EMAIL to No telephone inquiries please.

Festival Players welcomes and encourages applications from Indigenous people, people from Diverse cultures, and people with disabilities. Festival Players is an LGBTQ+ positive space, and our work spaces are (or can be made) accessible for people with physical disabilities. All employees will be required to sign and adhere to a Code of Conduct to promote a safe, respectful and inclusive place of work. Please contact Festival Players at 613-476-1991 or by email at if you require accommodations in the application or interview process.