EDGI’s Conflict Resolution Process: Overview

Contributors: Kelsey Breseman

This folder (link) contains resources for working through a community-mediated conflict resolution process.

Each process will be unique but draws from A community-oriented conflict resolution framework for EDGI as a primary resource, a toolkit adapted for EDGI from a restorative justice handbook. This document includes worksheets and approaches for all participants in the conflict resolution process.

A template process outline might look like this:

Establish who is the process owner/mediator (probably someone approached by one or multiple parties in conflict)
Process owner establishes a private folder where this process is documented, lists themselves in Conflict resolution record & access, and sets up a cadence for the work (e.g. regular meeting of multiple community mediators)

All documents should be submitted to the process owner so that their access can be set appropriately

Everyone (including mediators) completes an Entrance Agreement

Boundaries that are set in the Entrance Agreements will be collated and shared with all parties by process owner
Mediator(s) figure out first steps based on pre-work from A community-oriented conflict resolution framework for EDGI (case specific)
Everyone (including mediators) does selected pre-work establishing ground rules and goals, send to mediator(s)
Mediator(s) propose a set of ideas for changes for each party in conflict + for EDGI as an organization
Participants look at proposed changes for other party + EDGI and give yes/no on whether this resolves their goals
Participants assess feasibility of proposed changes for their own behavior and devise an accountability plan (mediators devise accountability plan for organization)
Implement accountability plans

Due to the inherently sensitive nature of this work, all documents related to specific cases are kept in private folders. This document lists who to contact about a specific case: Conflict resolution record & access