This Privacy Statement explains how we might collect, use, and disclose your personal information as you engage with Netflix Experiences. By using, visiting, or browsing Netflix Experiences, you agree to this Privacy Statement (“Statement”). Please read it carefully, as it includes important information about your legal rights, remedies, and obligations. If you do not accept this Statement and/or any updates to this Statement, please do not access or use Netflix Experiences. For clarity, residents of the European Economic Area (“EEA”) and the UK are deemed to have acknowledged (rather than agreed to) this Privacy Statement. Netflix Experiences are brought to you by the Netflix entity that qualifies as your data controller, which depends on your country of residence (http://netflix.com/corporateinfo).
Fever is the merchant of record for Netflix Experiences ticketing transactions and will be the company that you contract with for any purchase of tickets to Netflix Experiences and will handle and process your payment. When used herein, the terms "we," "us" or "our" refer to Netflix.
To see our California Consumer Privacy Act (CCPA) Privacy Notice, including “Notice at Collection” details, please scroll down to the “Supplemental Privacy Disclosures for US Residents” section.
In order to provide you with Netflix Experiences, we and/or our Experience Providers may collect certain information and/or content from you, including the following:
We and our Experience Providers will use the information and content you provide to administer those Experiences and if you provide your email address, to receive our email newsletter or updates.
When you interact with us, certain information might be collected automatically. Examples of information include: the type of computer operating system, device and software characteristics (such as type and configuration), referral URLs, IP address (which may tell us your general location), statistics on page views or interactions with activities, and browser and standard web server log information. This information is collected using technologies such as cookies, pixel tags, and web beacons. We use this information for the support of internal operations, such as to conduct research and analysis to address the performance of our Experience, and to generate aggregated or de-identified reporting for our use.
Netflix Experiences might use cookies to support the performance of our site and to remember choices you have made, such as preferred language. You can modify your browser settings to control whether your computer or other device accepts or declines cookies. If you choose to decline cookies you may not be able to use certain interactive features of this Experience or certain of its Experiences. You can delete cookies from your browser; however, that means that any settings or preferences managed by those cookies will also be deleted and you may need to recreate them. Depending on your mobile device, you may not be able to control tracking technologies through settings. The emails we send might include a web beacon or similar technology that lets us know if you received or opened the email and whether you clicked on any of the links in the email.
Netflix Experiences might use Google Analytics, a web analytics service offered by Google. Google Analytics assists us in gathering analytics and statistical data in connection with the Experience. On our behalf Google processes this information to analyze the usage of the Experience, create reports on the Experience activities, and provide other services related to Experience and internet usage for us. If you have any questions or concerns with regard to Google Analytics’ privacy practices, you can review their privacy policy at https://policies.google.com/privacy?hl=en.
Netflix Experiences might give you the option to share information by email, social or other sharing applications, using the clients and applications on your smart device. Social plugins (including those offered by Facebook, Twitter, Instagram, and Pinterest) allow you to share information on those platforms. Social plugins and social applications are operated by the social network themselves and are subject to their terms of use and privacy policies.
We use reasonable administrative, logical, physical and managerial measures to safeguard your information against loss, theft and unauthorized access, use and modification. We may retain information as required or permitted by applicable laws and regulations, including to fulfill the purposes described in this Privacy Statement.
We may disclose your information for certain purposes and to third parties, as described below:
If, in the course of sharing information, we transfer personal information to countries outside your region, we will take steps to ensure that the information is transferred in accordance with this Privacy Statement and in accordance with the applicable laws on data protection.
You can request access to your personal information or correct or update out-of-date or inaccurate personal information we hold about you. You can object to processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information. If we have collected and processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If offered by this Experience, you may wish to sign up to receive our email newsletter or updates, or promotional offers via SMS. You can unsubscribe from such communications at any time by clicking on the “unsubscribe” link in the footer, or by following such other instructions provided to unsubscribe.
To make requests, or if you have any other questions regarding our privacy practices, please contact our Data Protection Officer/Privacy Office at privacy-site@netflix.com. Please include a reference to Netflix Experiences if you contact us. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
You have the right to complain to a data protection authority about our collection and use of your personal information.
These disclosures apply to consumers who reside in states that have adopted comprehensive consumer privacy laws that are in effect (collectively “US State Privacy Laws”) and supplements this Statement, to the extent applicable. Because of differences in certain state laws, this supplement is broken into two sections, California (CCPA) Specific Notices, applicable to California residents only, and California (CCPA) and other State Specific Sections, which may apply to residents of one or more states with consumer privacy laws requiring such information.
Notice at Collection
At or before the time of collection, the California Consumer Privacy Act (“CCPA”) requires that we provide a notice of our practices, including the categories of personal information collected and the purpose for which such information is collected or used (as stated in the “Collection and Use of Information” section), whether such information is “sold or shared” (in the “Categories of CCPA Personal Information Sold or Shared” section), and the criteria used to determine how long such information is retained (in the “Data Retention” section). We have provided these details throughout this section of the Privacy Statement.
Personal Information We Collect. We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“CCPA personal information”). We have collected categories of CCPA personal information noted in the “Collection and Use of Information” section of this Statement within the last twelve (12) months.
Use of CCPA Personal Information. We use categories of CCPA personal information listed above for the purposes noted in the “Collection and Use of Information” section of this Statement.
Categories of CCPA Personal Information Disclosed for a Business Purpose. We disclose the categories of CCPA personal information noted in the “Collection and Use of Information” section of this Statement for business purposes. Specifically, we disclose these categories of information for business purposes to the following categories of third parties: Experience Providers, the Netflix family of companies, an entity engaged in a business transfer, law enforcement, courts, governments and regulatory agencies.
Sources of CCPA Personal Information. We explain our sources of information in the “Collection of and Use Information” section of our Statement.
Sensitive CCPA Personal Information. We do not collect any information that may be considered sensitive personal information as defined by the CCPA.
Categories of CCPA Personal Information Sold or Shared. We do not sell or share personal information as defined under CCPA.
Your California Privacy Rights. California residents have certain rights with respect to your personal information.
For information on how to exercise your rights, please see the Your Information and Rights section of this Privacy Statement.
This section applies to residents of US States outside of California that have adopted US State Privacy Laws.
Sale and Use of Personal Information. We do not sell or share personal information as defined under US State Privacy Laws.
Use of De-Identified Information. We may de-identify personal information in a secure manner when we determine it is appropriate as part of our business operations. We take reasonable measures to maintain and use the information in a de-identified manner. We do not make any attempts to re-identify such information, except as permitted under applicable law.
Other Personal Information Rights under Applicable US State Privacy Laws. In addition to the rights stated under the Your Information and Rights section of this Privacy Statement, and to the extent applicable under US State Privacy Laws, you may have the following rights in connection with your personal information:
For information on how to exercise your rights, please see the Your Information and Rights section of this Privacy Statement.
We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Statement. Specifically, we retain information for our legitimate interests and essential business purposes, such as operating, maintaining and improving our services; complying with our legal obligations; and exercising our legal rights and remedies, including enforcing our terms of use. Our retention of information is based on many factors such as your relationship with Netflix; the nature of the information; compliance with our legal obligations; defending or resolving actual or anticipated legal claims. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.
Last Updated: August 2024