FAQs

The Show

How long does the show last?

The experience will last approximately 60 minutes.

What are the age requirements to participate in the event?

All guests must be at least 5 years old to participate. Children under the age of 16 must be accompanied by an adult.

When should I arrive?

Please arrive at least 30 minutes before the start of the concert to be assigned a seat in the area you have purchased. The concert will start on time and the audience should be seated beforehand. Out of respect for the artists and the audience, late arrivals will not be permitted into the performance.

Can I sit next to my friends?

Yes, you can sit with your friends if you arrive together and have tickets for the same area. We advise you to arrive in time and we will do our best to accommodate you.

Will there be strobe lights?

No, this event won't include strobe lights.

Tickets

What are the different types of tickets available?

A reserve: Best visibility

B reserve: Good visibility, further up

C reserve: Good visibility, either behind B reserve or on the balcony

D reserve: Fair visibility, located behind C reserve, further up on the balcony

Can I buy a ticket on site on the day of the event?

Tickets cannot be purchased on site. All tickets must be purchased via the app or website (www.feverup.com) before arriving at the event.

Is it necessary to buy a ticket for my carer?

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. Please contact us here.

Once we receive this, we will provide you with a voucher that you can use to purchase your free carer ticket in the Fever app (based on availability).

Please keep in mind that you will have to show the regular ticket with this carer ticket when entering the venue.

Can I change the date of my ticket? Are refunds allowed?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please  contact us indicating your ticket ID. Tickets are non-refundable, except as required under Australian Consumer Law. For more information, you can refer to our T&Cs, or reach out to our user support team here.

Can I transfer my tickets to another person?

Yes, you can transfer your tickets to any other Fever account at no additional cost. It's easy: click "Transfer tickets" on the ticket in the Fever app. For further assistance, please do not hesitate to contact us stating your ticket ID.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (downloadable from the Apple App Store or Google Play). Remember to log in with the same login method you used to make your purchase. You will also find your QR code in the purchase confirmation email.

Do I need to print out my ticket?

You do not need to print out your ticket, which will be validated via the Fever app upon your arrival at the venue.

Venue information

Where does the show take place?

The show takes place at Scott Theatre, The University of Adelaide, Kintore Ave, Adelaide SA 5005.

Does the experience take place indoors or outdoors?

This experience takes place indoors in a heated/air-conditioned venue.

Are food and drinks available on site for purchase?

There will be no food and drinks available.

Are animals allowed?

Animals, except for assistance animals, are not allowed.

Is the venue accessible?

Yes, the event is being held in an accessible venue. Accessible seating is limited to Zone C only. For accessibility requests, please reach out to our production team by emailing to wecallitballet@gmail.com 

Are there chairs available? Can I be seated during the experience/exhibition?

This is a seated experience, so seating will be available for every guest.

Will toilet facilities be available on site?

Yes, the venue has toilets; you can ask our on-site staff for directions.

Is there parking on site?

There are numerous parking spaces in the surrounding parking garages. However, the venue does not have its own parking spaces. We suggest using public transport or sustainable alternatives for this experience.

Is cloakroom service available?

Unfortunately, this location does not have a cloakroom service.

Rules

Can I take photos or record the performance?

Photos and videos can only be taken during the curtain call and without flash.

Can I use my phone during the performance?

No, the phone must be in silent mode during the entire performance.

Can I leave the concert hall during the performance?

Out of respect for the musicians and the audience, you will not be allowed to leave your seat except in an emergency.

What are the prohibited items at the experience? Can I smoke or vape?

Smoking and vaping are prohibited. Other prohibited items are:

External alcohol

Hot food or beverages

Strong smelling food or any form of glass

Audio recording devices

Drugs and drug paraphernalia

Flammables

Torches

Lasers

Professional cameras

Promotional items/unauthorized solicitations/vendors (including flyers, samples, giveaways)

Selfie sticks/tripods