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Texthelp Ltd, Global Tasks  – Privacy Policy

Texthelp Ltd is the owner and provider of the product known as Global Tasks (the Product).

We are committed to protecting and respecting your privacy as a user of the Product and this policy sets out the basis on which we, in our capacity as a data controller, will collect and process your personal information when you use the Product.  Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By using our Product, you are accepting and consenting to the practices described in this policy.

The Product may be accessed and used by you in various ways, including through our website or mobile applications. This policy applies whichever way you decide to access or use the Product.

Information we may collect

We may collect and process the following data about you:

Information we receive from other sources. In order to sign in and use the Product, you must use your Google account.  When you do this, we receive information about you from Google, namely your name and email address. We also use Google Analytics to track and report your use of the Product so that we can understand how the Product is used and continuously improve it. Google Analytics uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save, or collect personal information. You can read Google's privacy policy here for further information

Please note that Google will also have its own control of the information obtained through Google Analytics. It will hold this information on its servers in the United States in accordance with its own privacy policies. More information on how Google will use the information from Google Analytics can be found at:

How we use your information

We use information held about you in the following ways:

Legal basis for our use of your information

When you use the Product, we process your personal data for the purpose of fulfilling our contract with you in respect of the Product. In all other circumstances, we will only process the personal data where we have a legitimate interest in doing so or you have consented to our processing. For example, we have a legitimate interest in processing the data provided by Google Analytics so that we can understand how the Product is being used and improve it in the future.

We need your consent before we can process any sensitive or special category data about you (such as data about your health, racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sexual life, or details of criminal offences). Although we do not routinely ask for this type of data, where you have voluntarily provided us with it, you are consenting for us to process it. However, you may choose, at anytime, to withdraw your consent.

How long we keep your personal information

We keep the personal information held about you for the following time periods:

We never use your personal information for the purposes of profiling (where an electronic system uses personal information to try and predict something about you) or automated decision making (where an electronic system uses personal information to make a decision about you without human intervention).

Disclosure of your information

We may also disclose your personal information to third parties in the following circumstances:

Where we store your information

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for our suppliers. Such staff may be engaged in, among other things, the provision of other support services in relation to the Product. However, we will only transfer your personal information outside of the EEA to countries that have been found to ensure an adequate level of protection and we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Your rights

You have certain rights, under data protection legislation, in relation to the personal information that we hold about you. Your rights include:

You can contact us about your rights at any time by emailing

Changes to this privacy policy

Any changes we may make to our privacy policy in the future will be posted on our website/mobile applications and, where appropriate, notified to you by e-mail.


Our nominated representative for the purpose of data protection legislation is our Data Protection Officer who you may contact at Questions, comments and requests regarding this privacy policy are welcomed and should also be sent to this email address.

Last updated: August 2022

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