Privacy policy

  1. Introduction
  1. We are committed to safeguarding the privacy of our website visitors and service users.
  2. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
  3. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy (the cookie policy is further detailed below)
  4. Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.
  5. In this policy, "we", "us" and "our" refer to The Van And Man/ Greenvan.
  6. The privacy practices of this statement apply to our services available under the domain and subdomains of www.greenvan.co (the "Site" or “The Van And Man”). By visiting this website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our site.
  1. How we use your personal data
  1. In this section we have set out:
  1. We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, approximate geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system, Google Analytics, and Google Adwords. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
  2. We may process your account data ("account data"). The account data may include your name, email address, ‘to’ and ‘from’ locations, item details, move dates. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services to you, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business. We do not retain this data for longer than required by our legitimate business interests
  3. We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may include details of the items you wanted to move, the pickup and drop off locations, and the date and times you were interested in. The source of the service data is you. If you do not purchase a service from us we will anonymise the data you have provided and continue to process it to help us calculate prices for future services. ‘to’ and ‘from’ locations will have the accuracy reduced such that no individual address can be determined. The service data may be processed for the purposes of operating our website, providing you with prices for our services, enabling any purchased jobs to happen, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and taking steps, at your request, to enter into such a contract.
  4. We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include details of the items you wanted to move, the pickup and drop off locations, the date and times you were interested in, the names, telephone numbers and emails addresses for contacts at the pick up and drop off locations, additional notes relating to the job that you may have provided, details of item values. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing you with prices for our services, enabling any purchased jobs to happen, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and taking steps, at your request, to enter into such a contract.
  5. We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, and the transaction details. We never store card details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
  6. We may process information that you provide to us for the purpose of unsubscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you relevant notifications and/or newsletters. The legal basis for this processing is our legitimate interests, namely providing customers, who have expressed an interest in buying our services, up to date with our latest features, offers, and news. If we have reason to, or occasion to send you emails in order to inform you of updates or changes to our services, you will subsequently have the chance to stop receiving such emails in the future. This can be done by sending an email to dataprotection@thevanandman.co.uk  
  7. We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. We also record phone call content and the times of calls. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
  8. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
  9. We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

Important: You can apply to us to have your account data removed at any time. Barring a legal restriction, and if it no longer serves a legitimate request, we will comply with your request forthwith.

 

  1. Passing additional pick up and drop off data to The Van And Man: It is your responsibility to notify any additional parties required for the fulfillment of the move at the pick up and drop off that their data is being provided to The Van And Man for the purposes of the move.

 

  1. Providing your personal data to others
  1. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  2. We may disclose address, contact names, phone numbers, and item details to our Transports insofar as reasonably necessary for the purposes of providing the transportation services you have requested. The Transporters are only allowed to use and retain your data to allow the service you have requested to complete.
  3. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
  4. In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

  1. Providing Transporter data to you
  1. We may disclose Transporter contact data (name, phone number, vehicle details) to you insofar as reasonably necessary for the purposes of providing the transportation services you have requested. You are only allowed to use and retain this data to allow the service you have requested to complete.
  1. Retaining and deleting personal data
  1. This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
  2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  3. We will retain your personal data as follows:
  1. Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  1. Amendments
  1. We may update this policy from time to time by publishing a new version on our website.
  2. You should check this page occasionally to ensure you are happy with any changes to this policy.
  3. We may notify you of changes to this policy by email
  1. Your rights
  1. Your principal rights under data protection law are:
  1. We may withhold personal information that you request to the extent permitted by law.
  1. Our details
  1. This website is owned and operated by The Van And Man
  2. We are registered in England and Wales under registration number 09927112 and our registered office is Palladium House, 1-4 Argyll Street, London, W1F 7LD, UK
  1. Data protection officer
  1. Our data protection officer's contact details are: ash@thevanandman.co.uk 

 


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