Mevo Protection Plan (MPP)

Terms and Conditions

23 July 2021

These Terms and Conditions (“T&Cs”) apply to the Mevo Protection Plan (“MPP”) offered by FlightScope Mevo LLC (“Mevo”) to any Mevo+ customer (“Customer“) who purchases an Mevo Protection Plan subscription (“Subscription”).

Definitions:

MPP                        means Mevo Protection Plan

Customer                means a person who has purchased an MPP subscription for a Product

Product                means a Mevo+ product

Subscription                means a subscription by a Customer to an MPP

When purchasing a new Mevo+ product, Customer receives a standard 12-month limited warranty against material and workmanship defects. Customer may additionally subscribe to a Mevo Protection Plan (MPP) that provides additional premium coverage against failures and downtime.

The MPP subscription allows Customer to receive premium service and free repairs including free incoming and outgoing shipping (standard/ground shipping) and options to purchase replacement units at discounted rates.

Certain limitations and exclusions apply to the MPP subscription. These are detailed in the terms below.

Terms and Conditions

1. A Subscription must be purchased in, and is available only in, the same country that the corresponding Product was originally purchased.
2. MPP is available only in the countries, regions and territories below:

1. Contiguous United States of America (excluding Alaska, Hawaii, and offshore areas).

3. MPP is available only for Mevo+ models. Other Mevo models are excluded from the plan.
4. A Subscription must be purchased before an event or failure leading to an MPP claim occurs.
5. Subscriptions are for 12 month periods.
6. Subscriptions are payable in advance.
7. Subscriptions are not cancelable, refundable, or transferable.
8. Subscriptions may be purchased at any time starting from the purchase date.
9. MPP can be purchased at different times and rates:
   (i) Early Bird: purchased together with the Product

(ii) Grace Period: purchased within 30 days of original Product purchase
(iii) During Warranty: purchased within the initial 12-month warranty period

(iv) After Warranty: purchased after the initial 12-month warranty period

10. Limitation to Subscriptions:

1. Subscriptions may not extend beyond 48 months after the original purchase date of the related Mevo product.
2. MPP shall be deemed valid and binding upon Mevo if and only if:

1. Customer has purchased and fully paid for an MPP subscription;
2. The MPP subscription has not expired;
3. Customer has not exhausted his claim limits (see “11. Limitations to Claims” below).

11. Limitations to Claims

1. Number of Claims: MPP will allow Customer unlimited Free Repair claims and 1 (one) Replacement claim per subscription.
2. After an allowed Replacement claim the product's standard warranty terms will remain in effect for the remainder of the current subscription period.
3. Faults and conditions that are covered:

1. Faulty materials and workmanship
2. Failures during normal use of the Product, including

1. Accidental Ball or Club impact damage
2. Accidental damage due to low drop
3. Flooding of premises where the Product was used

4. Items that are covered:

1. Sensor units
2. Accessories, as follows (if applicable):

1. Power supply/adapter
2. USB cables
3. Protective case
4. Angle guide

5. Items that are not covered:

1. Batteries
2. Consumable and disposable items, including metallic stickers, printed materials, and packaging materials
3. Third party manufactured accessories (e.g. selfie sticks)

6. Failures that are not covered:

1. Theft, Loss, or Damage due to negligence or vandalism;
2. Extreme temperatures, fire, or liquid immersion (except flooding of the place where the product is used);
3. Damage in or by vehicles;
4. Damage during or resulting from use in a manner for which the product was not intended or designed.

12. To claim under an MPP, Customer must contact Mevo Support at 407-412-9400 or support@flightscopemevo.com as soon as a problem is discovered. Mevo Support will attempt to resolve the issue before taking the next MPP steps. Failing immediate resolution Customer will be offered the following options:

1. “Free Repair”: Return the Product for free repair with free standard/ground shipping both ways;
2. Opt for a paid Replacement unit with free standard/ground shipping both ways, either:

1. “Regular Replacement”: Replacement unit is dispatched after faulty unit is returned, or
2. “Express Replacement”: Replacement unit is dispatched before or while faulty unit is returned  

Depending on the option chosen by Customer, Mevo Support will provide a Case Number, instructions to be followed, and shipping vouchers or shipping labels as applicable.

13. Under the Free Repair option, Mevo will recover, assess, remedy and return the product to Customer as soon as practically possible, on a “best effort” basis.
14. If under the Free Repair option Mevo finds the cause of failure to be not covered by these T’&C’s, Mevo will inform Customer that an MPP claim is not allowed and  provide a quotation to repair the returned Product including shipping costs both ways. If Customer accepts the quote, Mevo will repair the Product, and return it once paid for. The current MPP subscription will remain unaffected.
15. If the Regular Replacement option is chosen, Mevo will recover the product as soon as possible, and after receiving payment as well as the returned failed unit Mevo will dispatch an Replacement Unit in “as new” condition to Customer, and update the necessary databases and records for change of ownership.
16. If under the Regular Replacement option Mevo finds the cause of failure to be not covered by these T&Cs, Mevo will inform Customer that an MPP claim is not allowed and provide a quotation to repair the returned Product including shipping costs both ways. If Customer accepts the quote, Mevo will repair the Product, and return it once paid for. The current MPP subscription remains unaffected.
17. If the Express Replacement option is chosen and paid for, Mevo will within two business days send an “as new” replacement unit to Customer, retrieve the failed product from the customer, and update the databases and records necessary for the change of ownership.
18. If, under the Express Replacement Option, Mevo finds that the cause of the failure is not covered by these T&Cs, Mevo will inform the Customer that the MPP claim is not permitted and invoice Customer for the additional cost of purchasing a replacement unit including shipping costs both ways for the failed product.
19. Customer shall at all times allow Mevo sufficient and reasonable opportunity and provide assistance to perform its responsibilities under the terms of the Product’s standard warranty and these T&Cs.
20. If Customer does not perform his/her obligations under these T&Cs such as failing to pay any due amounts or not causing or allowing products to be returned to Mevo, Mevo reserves the right to all remedies available to it under applicable law including but not limited to:

1. Cancelling the MPP and revoking any rights Customer has or had under the subscription;
2. Selling or otherwise disposing of customer property to defray losses that Mevo may have suffered.

21. Mevo reserves the right to change these Terms and Conditions at its sole discretion from time to time. Such changes will not be retroactive and will not affect existing MPP subscriptions.

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