Terms and Conditions

1. You (the account holder) agree that:

1. By using our services, you agree to comply with these terms and conditions and our Privacy Notice.
2. To enter a relationship of mutual trust - we trust you to use our address sensibly and safely. In return, you trust us to receive your mail and handle your information sensitively.
3. You are always responsible for the items sent to your Private Box.
4. To use the Private Box address provided by us correctly and in its entirety. A mail search fee may apply if the address is incomplete or the mail item could be returned to the sender.
5. We will open your mail when scanning your mail, when receiving a parcel, sending a parcel, or when we cannot identify to who it is addressed to. Occasionally we might make a mistake and open the wrong letter - you accept this might happen from time to time. We, of course, do our best to avoid this!
6. Please note - New Zealand law can also enable us to open your mail if we receive a suspicious package; we are required by law to investigate the contents and potentially report to the authorities. Alternatively, a law enforcement agency (like the police) may ask to open letters on their behalf as part of an investigation. For more information, please see our Privacy Notice.
7. When placing orders with us, you will take care when requesting your mail to be forwarded or destroyed. We cannot recover destroyed mail.
8. Parcels may incur an additional charge for disposal.
9. To pay customs fees, tariffs or taxes for imports and exports of your mail.
10. To complete the identity verification.
11. To keep your account in positive balance (we operate on a prepaid basis). Unless there is money in your account, or a valid credit card active on your account, we will withhold services.
12. Your account will be suspended after 28 days if it is in a negative balance for non-payment. You will still receive mail; however, you will not be able to place any orders with Private Box
13. After 28 days of suspension, the account will be closed. If suspended for other reasons, it may happen sooner. Any letters held will be returned to the sender except scanned mail, which we will destroy. We will hold parcels for 90 days before they are disposed of.
14. Contact Private Box in writing if you have any issues or concerns about our services, and give us 20 working days to remedy the problem before taking further action.  
15. All items held are “at owner's risk”.
16. Use a Courier or “Parcel Collect” service if you require compensation if the item is lost or damaged during transit.
17. If you close your account -

1. You will action this online from your login; otherwise, send written permission from yourself (the account holder).
2. We will destroy any mail on file, and any future mail that arrives will be returned to the sender.
3. Unused prepaid credit will be returned to you (less a $5 admin fee).

18. Refunds can only be returned to the source of credit.
19. We can suspend and close your account when used for misleading, improper or illegal use.
20. If you operate a Company or a Trust, read the sections below. Please note we only allow Limited Companies and Overseas company types to use our addresses. Other entity types are excluded (for example, Limited Partnerships and FSPs).
21. If you are operating a personal mailbox, you only receive private mail.  If mail arrives in your account, that is non-personal (e.g. business name or trust etc.) or if we find your address is being used for non-personal purposes, we will upgrade you to a business mailbox without notification.
22. Our liability is limited to the total service fees the account holder pays. This limits our liability under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 to the extent possible under the law.
23. We may change our Prices, Terms and Conditions, and Privacy Policy from time to time. We will dispatch notifications via email to let you know this has happened. To receive this notification, you must have “notifications” turned on in your account.
24. Not to send prohibited items, including perishable items such as organic substances or plants. For more info, please see - Prohibited and Restricted items | NZ Post.
25. You must be at least 18 years old. By registering as a member, you warrant that you can form a legally binding contract (e.g. this agreement).
26. When verifying North America-based customers, you authorise your wireless operator (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose to Private Box Limited and its third-party service providers) your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details. We will only use this to verify your identity and prevent fraud for the duration of our business relationship. See our Privacy Policy for how we look after your data.
27. Keep your contact details up to date with us, including your email address, mobile number and forwarding address.
28. When we send your high-value items (over $2000NZD) using an international courier or international express courier, there will be an additional charge for insurance of 1.08% of the total value of the item(s). For Economy Plus, this is a $15 flat fee.

2. We (Private Box Limited) agree:

1. To operate a physically and digitally secure service that places the safety of your mail and personal information at the centre of everything we do.
2. To take the opening and inspection of your mail seriously and will take care when doing so.
3. To apply the principles of the Privacy Act 1993 and our Privacy Notice.
4. To provide high-quality service. All incoming items will have a sender, mail type, and weight estimated or measured. We will record parcels' dimensions (to the nearest cm, rounded up). We may record incoming parcel contents if a packing slip is present.
5. To challenge our suppliers to provide lower prices.
6. To do our best to identify who incoming mail is to. If we cannot determine who it is, we will return the item to the sender. If there is no return address, we will dispose of it after 90 days.
7. That we will take steps to honour our commitments under the Anti-Money Laundering and Countering Financing of Terrorism Act while protecting the privacy of our customers. Our commitments include

1. Conducting risk profiling of our customers
2. Reporting suspicious activities to the Financial Intelligence Unit of the NZ Police

8. To report any wrongdoing to the appropriate authority.
9. To look at ways of improving our business for our customers' benefit.
10. We are not responsible for the content of any information received/opened/stored, and our only association with property acquired is as an independent service provider.
11. We have no obligation to offer, or to continue to offer, the Private Box service to anyone.

3. Companies
   

1. This section applies to members who have a company registered at one of our addresses.
2. You must have a business mailbox to use a Private Box address as the postal contact address for your company.
3. Private Box provides a registered office service. We provide this service in good faith. If the customer fails to comply with the requirements set out in the Companies Act 1993, the contract may be suspended or cancelled without notice.
4. All company documents required for our Registered Office service will be stored digitally (as allowed by the Companies Act 1993). We will destroy the originals.

1. Please note that if your account is closed and you request access to digital copies of previously filed company records, you will need to pay the $25 re-activation fee.

5. All directors and shareholders must provide identity information within 30 days of the Registered Office service.
6. Private Box does not provide services for organisations in the following categories:

1. Adult entertainment (Pornography, Escort services, Sex toys etc.)
2. Gambling
3. Financial service providers (at our discretion)
4. Misleading invoices
5. Multi-level marketing companies
6. Political parties
7. Religious cults
8. Any business that could reflect poorly on others who use the same address
   

7. We will apply a $500 fee to your account when court documents or statutory demands are received. We will contact you using the contact information we have on file. If we can contact you within 48 hours, we will refund $400 of this fee.

4. Trusts

1. This section only applies if you wish to receive mail for your trust at Private Box.
2. Due to our AML obligations, we must identify all trustees and beneficiaries of a trust. To this end, the Trust Deed must be provided (or certified copy). If this is not suitable, a lawyer may be used as an intermediary to provide a summary of this detail.
   The Anti-Money Laundering and Countering Financing of Terrorism Act 2009 require us to identify a trust's beneficial owner and effective controller. We must identify all parties to our satisfaction. Otherwise, your account will be closed.
3. You must have a business account to operate a trust at one of our addresses.