EXPERIENCE

Desktop Support Engineer— 2023 – PRESENT

Design, implement and deploy C#/.NET and PowerShell programs using cloud and on-premise resources including AWS’ SES, SNS, Lambda as well as Azures’ Entra, Enterprise Apps and Microsoft Graph to generate reports, schedule tasks, perform alerting and monitoring, user and device onboarding, file archival and restoration.
Design and implement continuous integration in Azure DevOps Pipeline to build, sign and package .NET programs and package PowerShell modules
Configure, update and secure Windows 2008 to 2016 Servers and Windows 10 and 11 devices using various tools including Active Directory, Group Policy, Azure Entra & Intune
Write and maintain documentation for internally developed applications and IT procedures
Technical support for developers and end users including installing software, configuring device drivers, performing maintenance and security checks

Implement HTTP endpoint to update singular and batches of content from data store
Implement SMS endpoint for user onboarding and for marketing distribution
Implement a number of views for performing operations on business resources
Write queries & interface APIs to communicate with various distributed business subsystems

Install, manage, support, compile and configure software.
Format hard drives, upgrade machines, install operating systems, perform and restore backups
Create accounts, set user permissions, compile & install 3rd party software and drivers
Configure networks and VPNs
Automate tasks with bash and GNU coreutils.