COVID Policy, Procedures and Guidelines
All staff must follow Staff Procedures - Illness- Self Assessment - before arriving and before commencing work for the day.
Changes to Normal Operations
- A 8:1 client to guide ratio must be maintained on all tours. Guides will have masks and gloves available while on the water for activities requiring close proximity with clients.
- When groups exceed 8 people, they will be put into separate groups respecting the 8:1 client - guide ratio, and the groups may not congregate while on the water.
- Cold water protocols will use disposable cups only.
- Clients must bring their own lunch for full-day tours.
- Half day morning tours now leave at 8:30am and return at 11:30am. Half day afternoon tours leave at 1:00pm and return at 4:00pm. Full day tours will leave at 9:00am and return at 4:00pm. (Guides communicate to stagger return times when applicable.)
- Rental clients will be encouraged not to come until 9:30am. If they arrive early, and staff are busy, they will be asked to return at 9:30am.
Standard Operating Policy and Procedures
Client Service Process:
- Clients must enter through the small side door and exit through the large doors.
- As soon as clients enter the building they MUST apply hand sanitizer and a mask before reaching the front desk.
- Clients are strictly prohibited from entering the staff area. Keep the red door closed at all times.
- Lockers are for staff use ONLY. They are not offered to clients this year. Clients will be advised to either carry their valuables or leave them in their vehicle.
- A2m (6ft) distance will be kept between staff and clients throughout all interactions. Exceptions might be to respond to medical emergencies, rescues, and launching/landing (high risk zones)
- All activity at the front desk, including handling of the computer, mouse, binders, printer, prep of rental clipboards, etc. will be done by an assigned person, before departing the front desk area the person MUST sanitize the area and equipment.
- For collecting rental IDs, staff will use Ziploc bags. Staff will open the bag, and ask them to deposit their ID into the bag, close and attach to the rental agreement. When they come to collect their ID, staff will hand the customer the ziplock bag with receipt attached if requested.
- Clients should use QTips to push the Pin Pad buttons that will be provided in a dispenser for their use. Once the client is finished they may throw it away. If a client touches the pin pad then after use is complete, the pin pad must be sanitized afterward by staff.
- We are discouraging payment with cash. If cash must be handled, staff should wear gloves and the cash register must be sanitized afterwards.
- Only plastic clipboards will be used for rental talks - pen attached. Clipboard and pen will be sanitized after each use. Staff carry their own pen to do any writing - the attached pen will be used by clients to sign the documents. Staff must wash / sanitize their hands before moving to the next task. Gloves may be worn throughout the rental talk process. If gloves are worn it is suggested for staff to wash/sanitize hands before moving to the next task.
- Staff will hand PFDs to clients, but will not normally assist in the adjustment of PFDs. Staff will ensure verbal commands are clear and that all PFDs are secured adequately before moving to the next portion. If a client is unable to adjust a PFD and there is no one from their party able to assist, then the staff member will assist the client but is required to wear a mask (recommended both client and staff wear a mask). Staff will wash and sanitize their hands after interaction.
- With respect to the boats, staff will clearly describe the method to adjust the foot pegs. Staff will not normally assist clients to make the adjustments directly. If a client is unable to adjust the foot pegs and there is no one from their party able to assist, then the staff member will assist the client but is required to wear a mask (recommended both client and staff wear a mask). Staff will wash and sanitize their hands after interaction.
- Staff will maintain an appropriate 2 meter distance when moving boats to the boat launch, including the launch process as well - except for family groups. The same process will be used upon landing. Wearing a mask is recommended / suggested to be worn when social distancing is not possible.
- Upon landing, clients are requested to check PFD pockets, pull whistle out of pocket, and put paddles and PFDs in designated areas. Staff members will dunk PFDs in the solution provided, and hang on the clothesline; and paddles will be wiped down. Gloves may be worn for this process. Staff must wash hands before commencing their next task.
- Boats will be sprayed and sanitized by staff. Gloves may be worn for this process. Staff must wash their hands before commencing their next task.
Changes to Daily Cleaning Routines:
- All door knobs, high-touch surfaces, and lightswitches must be sanitized twice daily, if not more frequently throughout the day. Staff must sign log when this function is completed.
- Dry bags are to be sanitized and placed to dry on the “trees”.
- Kayaks, paddles, and pumps must be sanitized with the spray solution.
- PFDs and whistles (pull from pocket) must be sanitized after every use.
- Any company clothing used by clients will be sanitized and hung to dry.
With the current situation, it is incumbent upon all staff to make sure our clients are adhering to these COVID prevention measures to ensure everyone’s safety.
Standard Operating Guidelines
On water guiding:
- Rescues / incident response will be carried out with the following in mind:
- Environmental factors (water temp, air temp, weather conditions, boat traffic)
- Client mental / physical status and abilities
- Guide physical abilities
- Group status / condition
- Risk Factors of covid (known high risk groups)
- Guides will wear a buff at all times that can be pulled up over their face as a facemask if a rescue or emergency situation arises where response to the incident requires being closer than 2m (6ft) from the other person.
- Exceptions to buff rule - where a person’s life is in immediate danger then the rescue or incident responder may make the choice to forgo the buff requirement if they feel the speed of response is required.
- Guides WILL wear buff or mask over their face at all times with high risk groups when social distancing may be of question (launch, landing, on land, one on one interactions), unless there is a need for a person to see the lips of the speaker (hard of hearing, deaf groups).
- High Risk Group = over 50, medical identified respiratory illnesses
Landing on islands:
Follow the rules for on water guiding plus:
- When landing and launching clients, staff will pull their buff up to cover their face during these processes due to inability to guarantee that social distancing can be maintained.
- While on an island the guide(s) will at all times work with the clients to maintain social disancing within their group but especially between them and other groups.
- Where social distancing is not possible due to environmental factors (ex lightning storms or taking shelter) then participants will be requested to wear a mask (located in first aid kit and given instructions on proper use) if a client refuses the guide is not to ask why but accept the refusal. Guides must either pull their buff up or wear a mask.
- Washrooms - Washrooms on Parks Canada islands are equipped with hand sanitizer for client use, and are maintained by Parks Canada staff. If there are any issues with the washroom facilities, staff will inform Parks Canada.
- Food/snacks - Guides will continue to carry snacks (e.g., granola bars) and extra water supplies. Guides will also carry hand sanitizer so that a client may sanitize their hands.
Resources, Information & References
References / Resources: