Front of House Team Member

Wage and Benefits

$23 paid hourly

Part-time & full time opportunities available.

Pay/wage schedule allows for performance-based raise opportunities at 6 and 12 months of employment, and continues from there.

Healthcare and retirement benefits after 3 months of employment for employees at 19+ hours per week.

Reports to

Retail Sales Manager and Assistant Retail Sales Manager

Job Description

This position requires involvement and knowledge in all aspects of Sea Wolf food and beverage preparation, customer service, and product knowledge. Newly hired staff start by training through all general FOH skills and then train for espresso machine/barista skills somewhere between 6 months to a year depending on employee experience, performance, and needs of the department.

As a FOH team member, daily activities include… Completing sales transactions, explaining Sea Wolf products to customers, communicating with all departments, restocking pastry and bread from the back of house, organizing display cases, and deep cleaning.  You will be responsible for maintaining the organization and cleanliness of the space, putting away orders, facing/restocking merchandise, and doing dishes with a quick pace and focus towards efficiency. FOH staff complete customer orders in a timely manner with collaborative and positive attitudes leaving customers with a feeling of having had a great experience.

Shifts are 8.25 hours with a 30 minute unpaid lunch break and two paid ten minute breaks. You are required to be available to work one weekend day per week, and work at a minimum two shifts per week.

Shifts for this position can be as follows: 5:45am-1:45pm, 6:15am-2:30pm, 6:30am-2:45pm, 10:30am - 7:00pm, 11:15am-7:30pm. You will not be scheduled to close one day and then open the next. Additional responsibilities to be determined by the Retail Sales Manager and Assistant Retail Sales Manager.

Currently we are looking for dedicated employees to work 2 or more days Wednesday-Sunday in the following shifts:

Closing 11:15am-7:30pm  (8.25hrs)

AM Float 7:30am-12:30 (5hrs) Saturdays & Sundays

Duties and Responsibilities

• Work as a member of a team and communicate clearly to ensure the completion of daily work and bakery cleanliness.
• Ensure that all food/beverage is handled and served in a manner consistent with Sea Wolf’s standards and King County food safety laws.
• Model the bakery’s values in interactions with fellow staff and customers.
• Maintain an organized, respectful and efficient environment.
• Communicate conflicts promptly to the position’s direct manager.

• Awareness of FOH inventory and communicates needs.
• Troubleshoot customer and order issues; handle as able, or, seek help from manager.
• Maintain new and all FOH processes and actively keep the front of house organized and orderly.

Job Requirements

• Must have a current Washington State Food Workers Card
• Must have a current MAST Permit (Class 12 or Class 13)
• Must be able to lift 50 pounds, stand, and move deftly and quickly for the duration of a shift
• Requires weekend availability
• Must be able to handle warm working environment in the summer months

Mission Statement

Sea Wolf is a commercial bakery, cafe, and food production facility. We strive through hard work and careful sourcing to provide the finest quality products possible, and present them simply and respectfully to our customers.

Company Values

Craftsmanship - We take pride in our work and constantly seek excellence in our ingredients and our products.  We seek every opportunity to learn, grow, and master our craft.

Care - We take care of one another and our customers. We listen and learn from one another as we seek to include everyone and learn from our mistakes. We show care to one another both through our words and actions.

Team - We work collaboratively because we accomplish more together than we do apart. We work hard to help each other as we keep our collective goal in mind.

Practice - We believe that skill is earned through diligent and thoughtful repetition.  We always seek to improve – working both smarter and harder.

Diversity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Sea Wolf is committed to creating a diverse and welcoming workplace that includes staff with diverse backgrounds and experiences. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Where possible, Sea Wolf will work to offer reasonable accommodations to job applicants with disabilities.

Benefits for Employment of 19+ hours per week

• Simple IRA with Sea Wolf matching contribution up to 3% of wages.
• Subsidized health insurance and 100% covered dental insurance after 3 months employment- (unsubsidized health insurance available for partners).
• Accrued paid vacation time

Benefits for all employees

• Accrued paid sick time

Perks

• Free leftover bread at closing (6pm).
• Free pre-ordered bread and pastry up to $40 with 48-hours notice.
• Walk-in bread/pastry with a 50% discount (i.e. on a day off).
• Discounted retail price or wholesale price on our merchandise/sundries: coffee, eggs, milk, olive oil, etc.
• Matching Donations: Sea Wolf will match donations you make to certified non-profits that match the fundamental values of the company  on a case by case basis
• Professional development opportunities for senior staff.
• All Sea Wolf staff members can take Sea Wolf baking classes for free and friends and family of staff can receive a 50% discount on the class registration fee.
• 20% discount and waived membership fee at Seattle Bouldering Project.