We have officially moved our IT Ticket System to a new provider, One-to-One-Plus. You will need to login to the helpdesk portal in order to submit a ticket. Below are the steps to take to login and submit tickets through our IT Helpdesk Portal.

Each staff member has been added to the One-to-One database to login using the Google Single Sign-On option. If you are not able to login, please contact us at helpdesk@lincolncsd.coml and we will make sure to get you added to the database.

1. Go to https://1to1plus.com/login/Lincoln_AR 
2. Use the Google SSO option by selecting ‘Sign in with Google’ and follow the login steps.

3. Once logged into the helpdesk portal you can select ‘LCSD IT Support Request’ in the center of the page, or click the ‘Help Desk’ dropdown arrow to the left of the screen and select ‘Submit Ticket’.

4. Fill out the request form and click ‘Save’ at the bottom of the page.

5. To view the status of your Ticket select the dropdown arrow of the ‘Help Desk’ text on the menu bar to the left.

6. Once a ticket is submitted you will also receive an email with a status of the ticket. The email will come from ‘1to1plus’ as shown below.