Browsealoud and GDPR

The Browsealoud service streams text from websites and turns it into spoken audio.  Under the terms of GDPR this is classified as Data Processing.   The purpose of this document is to explain clearly where this Data Processing occurs within the Browsealoud product, and what control our customers have over where this data is processed.

Browsealoud Text to Audio Data processing

Currently all Text to Audio processing happens in a London (UK) based AWS data centre.  Prior to May 2019 this data centre will be moved to Dublin (Ireland).  This means that all data that is processed and converted into Audio is processed within the EU.

Security standards, certifications and third party audits

Protecting our customers privacy and securely managing your data is a high priority for us. Texthelp is certified to  ISO 9001:2015 and ISO 27001:2013. We have multiple technical and organisational measures in place to maintain a high level of information security compliance.

All data that that is stored by Texthelp, and classified as Customer/Personal Information, is stored in compliance with the following guidelines:

All data stored by Texthelp is stored according to our Information Security Policy.

All above comply with data protection requirements and GDPR legislation.

International Data Transfers

Our customer billing information and contractual data is stored with Amazon Web Services (AWS) and meets the EU-US Privacy Shield framework adopted by the European Commission. This complies with data protection requirements and GDPR legislation when transferring data outside of the EU.  

Data that is on EU based websites that use Browsealoud to read aloud will not leave the EU to be converted to audio.  If users choose to use the Google Translate feature in Browsealoud the contents of that webpage (which is public and is probably spidered by Google anyway) may be sent to Google and may be transferred outside the EU.  The user is notified prior to this happening and can decline the option.

Public Information