To : Unitransfer Authorized Agents in USA and CAN
Date : June 13, 2018
Subject : HOW TO TOP UP DIGICEL STAY CONNECTED PLANS AND RECEIVE $2 OFF UNI CASH TRANSFER FEE TO HAITI FOR SENDERS.
Dear Unitransfer Agents,
We are happy to inform you that Unitransfer in collaboration with Digicel Haiti provides now to customers the ability to topup 3 NEW PLANS: $5 Plan, $15 Plan, and $25 Plan from the USA and Canada.
Starting as low as $5, there is a plan for everyone:
*These new plans are now available on the IMTS Unitransfer System under the Digicel Transactions / Digicel Top Up Tab.
Step 1. Login into IMTS
Step 2.Click on Digicel Topups & Pinless (HAT/JAM/USA) > Choose Product 1. Digicel Airtime USA - Haiti > Click on Trx Type to select the plan the customer wants to send.
Step 3. Input the phone number of the beneficiary in Haiti and confirm it > Input also the sender’s phone number and click SUBMIT.
Step 4. That’s it! Print the receipt for the customer and most important.
TELL THE SENDER TO CHECK HIS CELL PHONE FOR AN SMS/TEXT MESSAGE FOR THE RECEPTION OF A COUPON CODE TO GET $2 OFF ON HIS MONEY TRANSFER FEE WHEN SENDING MONEY TO HAITI!
IMTS Transaction Process - Cash Transfer with Coupon
Step 5. Start Cash Transfer Capture as normal including calculation of amounts.
Step 6. Input Coupon Code on Customer Section > Discount > Select Coupon
Step 7. Calculate Amounts. Notice Discount will appear with $2.00
Step 8. Print Pro Forma and Give to Customer for Transfer Authorization. Tell them they are about to get $2 Discount for having sent the Digicel Stay Connected Plan!
Step 9. Print Receipt and Congratulate Customer on getting Coupon Discount. Upsell the program again! .Tell them that everytime they send a Digicel Stay Connected Plan, they will receive a discount for their Cash Transfer to Haiti.
A new branding campaign will be releasing the POP material for your store to start promoting the plans and $2 off Money Transfer fee. Start increasing your bottom line with these new plans!
These plans are the best combination of calls and data to keep you connected longer with your loved ones in Haiti. They come in $5 Plan (7days), $15 Plan (15days) & $25 Plan (30 days) packages.
If you receive the plan from abroad, you will receive:
· Unlimited local Digicel-Digicel calls
· Unlimited International Calls to 1 Magic/preferred number ( US/CAD only)
· A Data allowance which can be used all day
· Data Night bonus which you can use from 11pm to 6am
DATA + UNLIMITED TALK PLANS
Digi to Digi
Intl Calls to 1 US/CAN nbr
2 GB + 2GB Night Bonus
4 GB + 4GB Night Bonus
8 GB + 8GB Night Bonus
These plans can be purchased internationally from the USA/Canada.
Digicel International magic number is an International feature that is included in all the Data + Unlimited Talk plans purchased from abroad (USA and Canada) on behalf of a Digicel Prepaid customer. The Digicel Haiti customer will be given the opportunity to select a Magic Number from (USA or Canada) and enjoy UNLIMITED international calls back to that number for the duration of the plan.
The feature is available to all Digicel prepaid customers once they receive a plan internationally from the USA or Canada
Upon confirmation that a plan was received from abroad, you (the Digicel Haiti customer) will be sent an SMS asking you to configure your International magic number. Digicel Prepaid customer shall dial *509*1# to add the International magic number and the other steps are listed below:
Step 1: Dial *509*1#
Step 2: Introduce your Intl’ Magic Number.
Step 3: Confirm your activation.
Step 4: You will receive a notification Message that your International magic number is active.
Step 5: Enjoy UNLIMITED calls to your International magic number
Yes. You will receive a text message when your International magic number is active and also the expiration date.
Customers who have received the plan and configure the International magic number are allowed to call this specific number any time during the plan validation without any extra charges.
No, you won’t be able to change your International magic number while you are on the same active plan, however, if you receive a new plan you will be asked to configure a new International magic number
No, at any given time during your plan validity, you will not be able to have more than one (1) International magic number. In case you receive several plans, only 1 International magic number can be configured.
You´ll be charged with the PayGo rate applicable to the destination.
Yes. Customers will receive 1 notification message reminding that the plan has expired.
Customers may check their credit balance by visiting a.mydigicel.net then navigating to the Account & Balances screen. They can also access it by dialing *120*1#.
3601 SW 160th Ave, Suite 110 Miramar, FL 33027 ∙ Tel: (954) 628 –0022 ∙ Fax 1-877 958-9031