Communications

At Billesley Primary school we are committed to productive and respectful communications.

Face to Face communications

If you have any questions or requests about your child, first of all please speak with your child’s class teacher or teaching assistant.  In the vast majority of cases we will be able to answer your question and respond to your request there and then. Class teachers and teaching assistants are in the playground and available everyday before and after school.

In addition to this, the senior leadership and pastoral teams are available on the playground before and after school everyday if you would like to speak to them.

Face to Face meetings

If your question or request requires more than a quick conversation in the playground, you can arrange a meeting with the relevant member of staff. You can do this either by speaking with them directly in the playground or by calling the school office 0121 675 2800 and requesting a meeting.  Our aim would be to meet you within 5 working days.

Telephone communications

You may have a question that can’t wait until you are next in the playground and that you feel needs answering immediately.  In these instances, please call the school office 0121 675 2800.  If our office team is unable to help you, your message will be forwarded to the correct person.  If the required person is unavailable, they will return your call as soon as possible; our aim would be to do so within 24 hours.  

Email communications

If you would prefer to email your question or request, please direct your email to enquiry@billesleyschool.co.uk. Your email will then be forwarded to the relevant person. Our aim would be to respond to your email within 5 working days. We will do this by either speaking with you in the playground, by telephone or arranging a face to face meeting.

Parents and carers are asked to not email members of staff directly and should not expect a response if choosing to do so.

SEND communications

If your question or request relates to your child’s special educational need, then please speak with Mrs McDaniel our Inclusion Lead or Mrs Lanchester our SENDCo in the playground. Alternatively you can email them directly on senco@billesleyschool.co.uk Our aim would be to respond to any email within 5 working days, however in some cases our response times may need to be longer.

Concerns and complaints

If you are unhappy with the outcome of any communications and wish to share your concerns further, then please speak with a Vice Principal If after doing so, you think that your concern remains unresolved still, and you wish to make a complaint, then please see our concerns and complaints policy on the school website.  A paper copy of our concerns and complaints policy is available upon request. Please speak to a member of our office team.