Tips for WiFi at Home
- Work as close to the router/hotspot as possible.
- Limit the number of devices that are streaming on the same WiFi router/hotspot.
- Do not use streaming video or audio on any other devices or update devices on the network while trying to use Zoom.
- Many WiFi routers allow the use of multiple network names at different frequencies. For example, a network (network SSID) named Tigers might have Tigers (which is a 2.4Ghz) and Tigers_5G (which is 5Ghz). If you have multiple devices connected to the WiFi router/hotspot, consider switching devices to the 5G network to even out the use of bandwidth.
- If experiencing connection issues with Zoom (especially during a screen share), temporarily turn off your video.
- If experiencing major connectivity issues:
- Hotspot - restart it and/or hold the power button down for 15 seconds to restart it.
- Router/Modem - unplug the router or modem for at least 15 seconds and then plug it back in.
Other devices that might be on the network:
- TVs or streaming devices such as those made by Roku, Apple (Apple TV), Amazon (Fire TV/Stick), Google (Chromecast), and others.
- Gaming systems (XBox, Playstation, Nintendo Switch or Wii/WiiU)
- Tablets such as Amazon Fire, Apple iPad, Samsung/Android tablets
- Smart/streaming devices like:
- Amazon - Echo, Echo Dots, Echo Show, Echo Spot, Echo Studio
- Google - Home, Home/Nest Mini, Nest Hub/Hub Max
- Apple - Homepod
- Thermostats like Nest and Ecobee
- Camera/doorbells/security systems from companies like Ring, Arlo, Wink, Wyze, Remo, and SimpliSafe
- Smart home devices from companies like Vivint, Ring
- Smart/streaming gyms/workout tools like Peloton and Tempo
Any other tech-related issues, please reach out to Tigers@Home Tech Support at email@example.com or call 573-519-0768 to troubleshoot the issue.