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Tips for WiFi at Home
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Tips for WiFi at Home

  1. Work as close to the router/hotspot as possible.
  2. Limit the number of devices that are streaming on the same WiFi router/hotspot.
  3. Do not use streaming video or audio on any other devices or update devices on the network while trying to use Zoom.
  4. Many WiFi routers allow the use of multiple network names at different frequencies. For example, a network (network SSID) named Tigers might have Tigers (which is a 2.4Ghz) and Tigers_5G (which is 5Ghz). If you have multiple devices connected to the WiFi router/hotspot, consider switching devices to the 5G network to even out the use of bandwidth.
  5. If experiencing connection issues with Zoom (especially during a screen share), temporarily turn off your video.
  6. If experiencing major connectivity issues:
  1. Hotspot - restart it and/or hold the power button down for 15 seconds to restart it.
  2. Router/Modem - unplug the router or modem for at least 15 seconds and then plug it back in.

Other devices that might be on the network:

Any other tech-related issues, please reach out to Tigers@Home Tech Support at covidetechsupport@capetigers.com or call 573-519-0768 to troubleshoot the issue.