Problem | Reasons |
☐
| No content displayed / created in repositories |
| - Polywall Worker is not installed or not switched on
- Port (8081 by default) is blocked by antivirus
- Port (8081 by default) is occupied by a third-party program
- Polywall Worker is installed with “Encryption” mode while other components doesn’t
|
| --- Additionally, if Encryption is used ---
- Polywall Worker was installed without “Encryption”
- Polywall Server IP address with port is not added to the antivirus exception list
|
☐ | Hardware ID is not displayed in Configuration Wizard
|
| - Port 8080 is blocked by antivirus
- Port 8080 is occupied by a third-party program
- Polywall is configured in https mode
|
☐ | No reverse image in Live section in Polywall Designer
|
| - Polywall Visualizer is not installed
- Polywall Visualizer is not configured correctly: Room ID, Display ID, Server address
- Visualizer Port (8086 by default) is blocked by antivirus
- Visualizer Port (8086 by default) is occupied by a third-party program
- Polywall Server is not configured correctly: Display ID
- Screencapture port in Polywall Server and Polywall Visualizer is not identical.
- Screencapture process blocked by antivirus
|
☐
| Green line when video is playing |
| - Datapath DMA Direct is turned off
- Datapath VLC plugin is not installed
|
☐
| Dynamic content is freezing
|
| - Weak CPU\GPU of the VSN
- Bad internet connection
- Hardware decoding is disabled
- Datapath DMA Direct is turned off (Applicable to Datapath GPU)
- Source is working on OpenGL\ WebGL. For example - “cybermap.kaspersky.com” (Applicable to Datapath GPU)
- Depends on which hardware is used screencapture may affect on dynamic files.
|
☐
| Meta file error
|
| - Polywall Worker is not installed or not switched on
- Port (8081 by default) is blocked by antivirus
- Port (8081 by default) is occupied by a third-party program
- Polywall Worker is installed with “Encryption” mode while other components doesn’t
|
| --- Additionally, if Encryption is used ---
- Polywall Worker was installed without “Encryption”
- Polywall Server IP address with port is not added to the antivirus exception list
|
☐
| Polywall Designer web page can not be open or opens incorrectly |
| - Polywall Server was installed on localhost
- Polywall Server is disconnected from the network
- Polywall Server is installed on the external network interface
- Port 8080 is blocked by antivirus
- Port 8080 is occupied by a third-party program
|
☐
| IP streaming playing with delays |
| - Datapath SQX\Matrox IPX is not turned on in Polywall Visualizer
- Network connection is unstable
|
☐
| Hardware inputs are not displayed
|
| - Using capture cards other than Datapath, Matrox, Magewell or Blackmagic
- Polywall Worker is not installed and configured
- Port 8081 is blocked by antivirus
- Port 8081 is occupied by a third-party program
- VSN uses a several network interfaces
- Polywall Worker is installed with “Encryption” mode while other components doesn’t
|
| --- Additionally, if Encryption is used ---
- Polywall Worker was installed without “Encryption”
- Polywall Server IP address with port is not added to the antivirus exception list
|
☐ | Scenario can not be run |
| - Scenario is saved in the incorrect folder
- The user has no rights to run the scenario
|
☐ | Delay in opening of all sources on VSN without internet |
| - It is related with the signing of Polywall Visualizer executable file and verification of this signature in the work during the establishment of a connection between processes.
https://polywall.notion.site/Delays-in-source-showing-6640271bbd7d49a1bb4f80a5c5bae1ae?pvs=4
|
