PPW - Mobile App 2.1
Table of Contents
Work order cleanup
Real-time photo sync
Work Order Detail Screen
PPW check in
Aspen Grove check in
ServiceLink Check In
Multi work order check in - Altisource
Adding new bids
Copying past bids
Taking photos and editing bids
Adding new completions
Taking photos and editing completions
Taking photos for a question
Job Notes Screen
Adding new job notes
Taking photos and editing job notes
Adding new contacts
Adding an item to the invoice
Edit an item on the invoice
Delete an item on the invoice
Ready for Office
Syncing Data and Photos
Backing Up Photos
The PPW mobile app supports the Android and iOS mobile platforms. Effort is made to support the most used version for each platform, along with the latest releases.
The mobile app for Android is installed using the Google Play Store. Searching for PPW or PPW Mobile returns the PPW app. Alternatively, on your mobile device, navigate to www.propertypreswizard.com and tap PPW Mobile App on the Home screen. Then tap the Google Play Store icon. This takes you directly to the PPW app in the Google Play Store. Install the PPW app.
The mobile app for iOS is installed using the Apple App Store. Searching for PPW or PPW Mobile returns the PPW app. Alternatively, on your mobile device, navigate to www.propertypreswizard.com and tap PPW Mobile App on the Home screen. Then tap the Apple App Store icon. This takes you directly to the PPW app in the Apple App Store. Install the PPW app.
Enter your PPW username and password into the login fields. Tap Login. Sessions for logged in users are cached. To log in again, tap your user name in the Active Sessions list. You can log in to active sessions for 24 hours without requiring a connection to the PPW servers. This allows the app to work offline for 24 hours. After 24 hours without connecting to the PPW servers, the account can log in as long as the device is online and internet is available.
You can delete active sessions by tapping and holding the username in the Active Sessions list. Tap Yes when prompted to confirm.
The mobile app Home screen lists all orders in your queue.
Using options at the top of the Home screen, you can perform these actions:
Work orders listed on the Home screen include this information:
Some information is not displayed if it is not available or does not pertain to the work order.
If a work order start date is greater than the current date, the order cannot be worked on. You cannot check in, take photos, complete forms, or sync data.
The following settings are on a per-user basis. If the app has multiple logins, each one has its own settings.
This setting determines what happens to work orders that have been removed from your queue. Cleanup options are Send to Trash and Permanently Delete.
Note: If any data or photos have not been synced, the order is always moved to the Trash screen. This prevents data from being accidentally deleted.
The real-time photo syncing setting has three options: Disabled, Wifi Only, and Always.
Note: Syncing photos over a cellular connection uses your device's data plan, and charges from your carrier may apply. Choose the option that makes the most sense based on your data plan and connection.
Real-time photo syncing sends only the photos. Photos flagged for Bid/Comp, PCR Forms, or Job Notes are synced but are not flagged until the full order is synced. Photos are uncategorized for Bid/Comp items until the full sync is done. Job Notes photos do not appear until the job notes have been synced.
Real-time sync does not automatically try to resync photos. If real-time sync is enabled, but a data connection is not available, photos must be manually synced.
Work orders can be placed into the trash in these ways:
After a work order has been sent to the trash, you have these options on the Trash screen:
Note: If your work order cleanup option is set to permanently delete orders, any order sent to the trash is automatically deleted from the mobile app along with its associated data.
Tapping a work order row on the Home screen loads the Work Order Detail screen for the selected order. Using options at the bottom of the Work Order Detail screen, you can perform these actions:
Information about work to be completed on the order is displayed at the bottom of the Work Order Detail screen. You can tap any of the items listed to see additional instructions, if applicable.
Work orders can be set for a PPW, Aspen Grove, or ServiceLink check in. The Check In button functions differently depending on the required check in for the work order. If no check in is set, then a standard PPW check in is required.
The PPW check in is standard if no check in option is set for the work order. To check in, tap the Check In button. You may see a GPS Acquiring Location status indicator. If you receive an error checking in, verify that you have location services enabled for your device. Refer to the troubleshooting section for more information.
Checking in with an ABC# or as a visitor is supported for all orders with an AGS check in requirement; however, MCS does not allow the visitor check in.
To check in with your ABC#, tap the Add Crew Leader option. Specify your ABC# and then tap Search. If the ABC# is found, information is displayed under the saved workers. If you are adding additional ABC#’s, you must enter the Pin #.
To add crew members that have ABC#s, tap the Add Worker option. Specify the ABC# and then tap Search. Tap the search result if it is found. You can also search by first and last name.
Note: The search function looks for only workers in the same company as the crew leader. If the worker you search for is signed up under their own company or a different company, the worker cannot be found.
You can also check in visitors to the work order. A visitor is any worker who does not have an ABC#. Specify the first name, last name, vendor (company name), and reason for being at the property, and then tap Add Visitor.
The Aspen Grove Checklist must also be filled in before the work order can be synced to the server. Tap Aspen Grove Checklist to answer the required questions.
ServiceLink work orders require a check in. Specify either the ServiceLink ID or ABC Number. If you do not have either of those items then enter a first name, last name and vendor (company name). To finish the check in, tap Add Worker.
The ServiceLink Checklist must also be filled in before the work order can be synced to the server. To answer the required questions, tap ServiceLink Checklist.
If you have multiple Altisource work orders located at the same property, you can check in to one of the properties and link it to the other orders. Follow the steps below to link multiple Altisource work orders under one check in. This does not affect photos, Bid/Completion items, Forms, or Job Notes. Complete orders as you normally would after the check in is complete.
The Photos screen under the work order shows all unflagged photos for the order. You can take unflagged photos by tapping Capture Photo on this screen. Located in the lower right corner. (Unflagged - A photo that is not associated with a Bid/Completion Item or PCR Form Response.)
The count of photos taken for Unflagged, Bid/Completion, Forms, and Job Notes is shown. Tapping any of these headings takes you to the screen for that section.
The Bid/Completion screen is used to add new bids or completions for a work order.
Follow the steps below to enter new bids on the work order.
If there are past bids associated with the property, they can be copied, so you don’t have to manually enter them again. To display past bids, tap Past Bids.
Bids can be copied as new bids or new completions. To copy the past bid as a new bid, tap +B. To copy a past bid as a completion item, tap +C. New items can be modified as needed.
To take photos for the bid, tap the camera button. The number of photos taken for the bid is displayed on the gallery button. To view photos for the bid, tap the gallery button.
Bids can also be modified by tapping anywhere on the bid info line. The Edit Bid screen is displayed. This form is the same as for adding a bid.
Tap and hold anywhere on the bid item information. A message will pop up asking you if you want to delete the bid. Click OK to delete the bid.
Follow the steps below to enter new completions on the work order.
Completion items have three stages for photos: Before, During, and After. Select a stage when taking photos. The stage can be modified when in the camera as well. Read the camera section for more information.
To take photos for the completion, tap the camera button. The number of photos taken for the completion is displayed on the gallery button. To view the photos for completion, tap on the gallery button.
Completions can also be modified by tapping anywhere on the completion info line. The Edit Completion screen is displayed. This form is the same as for adding a completion.
Tap and hold anywhere on the completion item information. A message will pop up asking you if you want to delete the completion item. Click OK to delete the completion item.
The Forms screen is used to view the forms associated with a work order. The name and some question information is displayed for each form. A progress bar indicates how much of the form has been completed. Tap anywhere on the question information to load the form and begin answering questions.
The default form view shows one question at a time. Use the previous and next buttons to navigate forward or back when answering questions. To show all questions, tap the menu icon in the upper right corner to display an option for toggling between Single and All question views. When viewing all questions, you can scroll up and down the list. Use the view that functions best for your device or personal preference.
To display a list of active questions, tap the list button at the bottom of the screen. Based on the answers to questions and how the form was set up, not all questions are always displayed. Questions highlighted in red are required but have not been answered completely. Questions in white are not required and have not been answered. Questions highlighted in green are answered correctly.
If photos can be taken for a question, the camera button is dark blue. If photos are not permitted for the question, the camera is lightened and does not function when tapped. Camera button is on the right. The gallery button is on the left.
The gallery button indicates how many photos have been taken for the question. You can tap the button to open the gallery screen, and tap photos in the gallery to see a larger version. Tap and hold to display the delete photo option.
The minimum and maximum photo requirements for the question are displayed below the camera and gallery buttons. If a minimum requirement is not set, then photos are not required for the question. When the maximum number of photos have been taken, the camera automatically closes.
If a question is not answered properly or photo requirements have not been met, the question name will be highlighted in red. When a question is answered properly, the question text will be highlighted in green.
The Job Notes screen shows job notes for the work order, from newest to oldest. Existing job notes cannot be modified.Tap the Notes button on the Work Order Detail screen to display the Job Notes screen.
Follow the steps below to add new job notes.
You can tap the delete icon next to contacts that should be removed from the To field.
To take photos for the job note, tap the camera button.
The number of photos taken for the job note is displayed on the gallery button. You can tap the button to open the gallery screen for the job note, and tap photos in the gallery to see a larger version. Tap and hold to display the delete photo option.
Tap and hold anywhere on the job note information. A message will pop up asking you if you want to delete the job note. Click OK to delete the job note.
Job notes can be edited and photos can be taken until the job note has been synced to the server. After the job note is synced, it cannot be modified and photos cannot be taken. You can add another job note if additional information is needed.
Contacts from the server that are enabled to receive job notes are automatically sent to the app. These contacts cannot be modified or deleted.
On the Job Notes screen, you can tap Contacts to access the Contacts screen, which lists any contacts added by the end user. The contacts sent from the server are not displayed on this screen.
To enter new contacts, follow the steps below.
To modify existing contacts, tap anywhere on a contact info row of the Contacts screen. To delete a contact, tap and hold on the contact. A message will pop up asking if you want to delete the contact. Click OK to delete the contact.
The invoice screen is where you create the invoice for the work order. Based on how PPW is setup and the access your account has been given this screen may or may not have all options shown in this manual. The Invoice screen will show all items on the invoice, the discount, totals, and notes.
Tap on an existing item on the Invoice screen to edit the item. Modify the information and tap the Save button.
Tap and hold anywhere on the invoice item information. A message will pop up asking you if you want to delete the item. Click OK to delete the item.
The discount for the invoice are shown below the items on the invoice. The discount may not be editable based on how PPW is setup. The discount is saved as it is entered. No save button is required to be tapped.
Comments can be added to an invoice using the Notes field. Comments are saved as they are typed. No save button is required to be tapped.
When a work order has been completed and all information has been entered the order should be marked Ready for Office. This is completed by tapping on the Ready for Office button on the Work Order Detail screen. If all requirements have not been met a list of the missing information will be displayed.
When an order has been set Ready for Office it can no longer be modified. Tapping on Ready for Office again will undo the action. When an order has been synced and Ready for Office is set, it can no longer be modified. If Ready for Office is set and there is an error returned from the server when syncing the order, Ready for Office will be unset and the errors will be displayed.
Use the Work Order Details screen to sync data and photos for completed work. Tap Sync and acknowledge the confirmation to begin syncing data.
If the requirements to sync the order have not been met, they will be displayed below the sync icon.
The data entered into the work order is synced first. After this data has been synced, the photos are synced. If real-time photo sync is enabled in your app settings, some of the photos may already be synced. If the work order has been previously synced, only new data and photos are synced. When all data has been synced, the status on the Home screen is updated to green.
The photo gallery button will allow you to see all photos for the section you are in. Unflagged photos, bids, completions, forms and job notes can all have galleries.
Tapping on a photo in the gallery will display a larger version of the photo and also some details about the photo.
Tap and hold on photos to enable the multi select option. Once you have selected one photo a checkmark will appear in the lower right of the photo. You can tap on additional photos to select as many as needed.
A menu will appear below the screen heading. This will indicate the number of photos selected. To the right of the photo select count will be the reflag button, delete button,and a more options menu. The more options menu contains a Select All option. This will select all the photos in the current gallery.
Only photos that have not been synced can be reflagged. Photos can be reflagged between different orders within the same PPW account but not between different PPW accounts.
With the photos selected tap on the reflag icon.
The app will now indicate you have photos ready to reflag by changing the sub menu to indicate the number selected. The option to reflag photos is hidden.
Navigate to the screen you would like to flag the photos to. This can be Unflagged, Bid/Comp, Forms, or Notes. On the desired screen, tap the area labeled Move Photo(s) Here to flag the photos to that specific item.
Only photos that have not been synced can be deleted.
With the photos selected tap on the delete icon. A confirmation message will appear, tap OK to delete the photos. Deleted photos can not be recovered.
The camera can be accessed from different areas of the app. The functionality is similar depending on what section you are using to take photos.
Note: The device should always be held sideways or with the shutter button to the left or right of the screen.
These are the camera options:
The flash setting is located in the upper left corner of the screen. Tap the icon to rotate through these flash options:
Auto: The device automatically determines if the flash is required or not.
Torch/Flashlight: The light is always on.
On: The flash is used every time.
Off: The flash is not used.
As photos are captured they are saved to the local storage of the device. After the camera is closed, a process dialog box will appear to indicate the photos are being associated to the proper section of the work order. The number of photos captured in a single camera session will determine the amount of time it takes to process the photos.
Backing up photos from the app to a computer requires that you have your device’s charge/sync cable to connect the device to a computer.
Note: Some cables only charge and do not sync. Be sure you have the correct cable for your device.
The PPW photos are stored in this folder: Android/data/com.propertypreswizard.app.propertypreswizard/photos/
There is a folder for each work order.
Follow these steps to backup photos:
Backing up photos from the app to a computer requires that you have your device’s charge/sync cable to connect the device to a computer. Also, iTunes must be installed on the computer.
Note: Some cables only charge and do not sync. Be sure you have the correct cable for your device.
Follow these steps to backup photos:
Version 2.2.x and newer of the mobile app has a feature that will try to recover photos that may have been orphaned from a work order because of an application or device issue. When you open the app, any photos not associated to an order will be processed and recovered. You will see a message stating the number of photos recovered at the bottom of the screen.
If photos were taken and the photos do not appear in the work order, it’s possible the photos are still in the camera’s cache folder. To recover the photos, navigate to the support screen. If there are photos to recover the Photo Recover section will show in the Support screen.
Tap the button labeled Recover to external storage. This will move the photos from the hidden directory the camera plugin uses to the location where photos can be backed up.
The count of files to be recovered will be double the number of photos actually taken because it includes the thumbnail image. Once photos have been recovered, the next time you go back to the support screen the Photo Recovery section will not show because no photos are available to be recovered.