Parents NSW Vouchers FAQs

How do I access my Parents NSW Voucher to use with Fever?

Service NSW smartphone app:

1. Log in to the Service NSW smartphone app (make sure you have obtained your voucher!).
2. Select “Vouchers”.
3. Select a valid voucher from the list.
4. You will then see a QR code with a 9 digit voucher code below it. You can use this code to redeem your voucher with Fever.
5. Once used, your voucher will appear as “Used”.

For Parents NSW Vouchers received by email you can find the 9 digit voucher code to the right of the QR Code.

How do I redeem my Parents NSW Voucher online?

First, make sure you have a MyServiceNSW and that you apply for and obtain your voucher!

You can redeem your voucher on the Fever website at www.feverup.com. Vouchers can only be redeemed on our webpage, and may not be redeemed through the Fever App.

To redeem your voucher online with Fever:

1. Select your favourite plan in NSW, and check if it says ‘Parents NSW’.
2. Choose your date and session, then click “Get It” to proceed to payment.
3. Add your Parents NSW voucher number to the field marked ‘Voucher Code’ and click ‘Apply’.
4. Your voucher will then be redeemed and $50 will be subtracted from your order.
5. Pay any remaining amount of your purchase by adding your payment details and pressing ‘Pay Now’.
6. Once payment has been processed, you will receive an email confirming the purchase and your tickets will appear in the "Tickets section" of the application.

Some experiences will require you to call to confirm your tickets. Read the purchase confirmation email carefully to make sure you have completed the process correctly.

Can I use more than one Parents NSW Voucher at a time?

You can redeem a maximum of one (1) voucher per transaction.

What if the value of my purchase is less than $50?

Once your voucher has been applied to a purchase, the entire value of the voucher will be used, regardless of the cost of your purchase. To maximise the value of your voucher,  we recommend that you use the vouchers for purchases of $50 or above.

Can I use both my Parents NSW Voucher and a Fever coupon in a single purchase?

No, you can use either one in a single transaction, but not both.

What if I decide not to complete a purchase?

Once your voucher has been applied and redeemed for a purchase, it cannot be refunded. However, if you redeem your voucher and are unable to complete a purchase for any reason, the redemption will be voided and your Parents NSW voucher will be available for use once again! Please allow up to 15 minutes for your voucher to be ready.

The system is not accepting my Parents NSW voucher code. What can I do?

Your voucher code will automatically be rejected in the following circumstances:

1. The voucher has already been redeemed.
2. You have already redeemed a voucher of the same type on the same day.
3. The voucher code has been entered incorrectly.
4. The voucher has expired.

Please check your voucher code. If issues persist, please contact our support team.

Can I use my Parents NSW Voucher to purchase an Open Candlelight Ticket?

Yes! You can redeem your Parents voucher for an Open Candlelight Ticket, valid for 2 years. For further information on how to redeem your Parents voucher for this product,  click here.

Where can I find more information about Parents NSW Vouchers?

For more information and the full terms of use of Parents NSW Vouchers visit the Parents NSW Vouchers information page at Service NSW.