First and foremost, during onboarding we are adding a specific collection of products to eStreamly. It enables you to get started right away. Any products that are already onboarded on eStreamly are automatically updated daily.

How can I see the product already on eStreamly?

In some case, you may need to add new products, delete an old one, or create a manual update to reflect product changes that happen throughout the day. To do so, you can access the “business config” Tab, then go to “product Import”.

How can I add or update a product to eStreamly?

Shopify Merchant

The Below section is only applicable to Shopify merchant

Access the “business config” Tab under “manage content”. Then go to “product Import”

You are now seeing the below tab that contain ALL products available on your Shopify alongside their sync status

Click on Sync to manually update any products
Click on “+ Add to eStreamly” to manually add this product to eStreamly

BigCommerce Merchant

Create a product category of your choice on bigcommerce, tag the product you want to add to this category and inform the eStreamly team what the category name is. eStreamly will sync all the product from that category

Magento Merchant

Please check the Magento Manual here

User Management - How to add a new user

Ask your team member to sign in on eStreamly using this link: https://estreamly.com/account/login
Ask your team member to provide you with the exact email address they used to sign in
Once your team member signed in and shared the email back with you, access the “business config” Tab under “manage content”. Then go to “User permission”. Add the email of the user and click add.

If the user did not sign on eStreamly before and error will show: “User Info not found” - Ask them to sign in to https://estreamly.com/account/login and repeat the process.

Check this video for help

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How To Add A New User To Your eStreamly Account

How to add videos to my website?

eStreamly offer different type of embeds that will enable you to create the best video experience you want to render on your website. To access the embed, go to the left menu, look for “Manage Content” > “Embed”

Single Player Video Embed

This embed will allow adding a unique video to a website. Let’s look at the different configuration available

Interesting Feature available you may want to know about.

Select Video

You can select any videos or future event
You can select a dynamic player that will show ONLY the current live OR the last livestream

Video Category: if you select to play the next video when a video finishes, by selecting specific categories, the next video played will only be from the videos category you selected. If you don’t select a category, the next video will be the next video in the queue from all the public videos you have uploaded to eStreamly

Carousel Embed

Website checkout experience VS In-video checkout

If you add the embed on your site, you can choose the checkout experience that make most sense to you.

Website checkout experience: User can view product on video, build a cart. When checkout, the product will be added to the site cart and user will be taken to the checkout of the website
In-video checkout: User can view product on video, build a cart. When checkout, the checkout will continue on the video with payment. When transaction is recorded, the order will be pushed by API to your ecommerce. Note that embed that are added on any sites OUTSIDE your connected ecommerce will by default have In video checkout

Video Category

Similar to the single player, by selecting specific categories, only videos from the categories you selected will be displayed on this carousel. If you don’t select a category, the next video will be the next video in the queue from all the public videos you have uploaded to eStreamly

Floating player

The floating player is a small video player that can be added on the corner of a webpage. This player will follow you as you scroll the page and can potentially follow you as you go through the different pages of your website

How to have the Floating player on one unique page

Get your embed code for the floating player and add it to the BODY of that specific webpage

How can the Floating player follow the users as they navigate the site

Get your embed code for the floating player and add it to the HEADER of your website. The floating player will start and follow you through the site. In this case you can select specific page you do not want the floating player to show

How to trigger the floating player using a URL command

If you have eStreamly javascript on your header, you can at anytime trigger the start of any video by adding ?videofullscreen={video ID} or ?videomini={video ID} at the end of your website url.

Example. You have this imaginary video

https://video.styleus.com/embedded-play?v=u6kFNnb7DGC

The video ID will be u6kFNnb7DGC. Now let’s supposed that you want that video to start when someone go to a website that already contain the floating player embed code on the header. Imagine that is the case for the site called: www.stylepro.com

If you want a video to get trigger through URL you can add /?videofullscreen=u6kFNnb7DGC at the end of any URL. Example on an about us page www.stylepro.com/about-us/?videofullscreen=u6kFNnb7DGC

⚠️ the URL trigger is case-sensitive

How to add the video player on my mobile app

Go to this page to find out more: https://estreamly.github.io/docs/#/ios

How to create a shoppable video?

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HOW TO MAKE MY VIDEOS SHOPPABLE

Log to your channel, go to videos. Upload your video content. Click on the 🖍️ to add description, interactivity, thumbnail…

Import your video from your hard drive or directly from your social media using the video URL

Add Further description on Video Details

For the thumbnail, Add a picture (png or jpeg). For the best result, it is recommended to create a thumbnail that has a horizontal format (720 x 1280) and add the hero text/ image at the center in an vertical format (654x420). Viewers will have a good experience regardless of the format of your video

How to embed your livestream or video to your email?

Videos

Log to your channel, go to videos. Click on 🖍️

Select the time you want to start the video

Paste the code into your email provide under an HTML module

Upcoming Events

Paste the code into your email provide under an HTML module

Previously Live

Select the time you want to start the video

Paste the code into your email provide under an HTML module

Check this video for help

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How to add a shoppable video into an email

How to schedule a live show?

Schedule the show

Under your channel, go to “Upcoming Events” and select “Schedule an upcoming event”

⚠️ There are rules implemented with the time of your scheduled livestream. ⚠️

Sometimes during a livestream, your internet may fail and you can get disconnected. In order to not lose your viewers, we’ve implemented a rule that enable you to go back during the live where you left off without starting a new live as long as your disruption happen within the scheduled time window. After that time, the VOD of your livestream will start. Any new live will start a new session with a different link

Example

Scenario 1

John scheduled a live from 1pm to 2pm.
John goes live as planned but an internet outage happens briefly at 1:35pm for few seconds At 1:36pm John internet is back. When he goes live again, the same player he was on before will go live

Scenario2

John stop his live at 2:05pm. The scheduled time of the live is < or = to the actual end of live, therefore the VOD show on the player immediately

Scenario3

John stop his live at 1:50pm. The scheduled time of the live is > to the actual end of live, The VOD will not show on the player before 2pm

In the case you use the broadcaster from eStreamly, when you click “stop live streaming and End Meeting”, the VOD of your live will automatically show on your player

Add interactivity

Select interactivity, click ➕ select the type of interactivity desired

How to add a discount to a product?

⚠️ For Shopify, Magento, BigCommerce & WooCommerce users, discounts & coupons are managed at your ecommerce level. ⚠️

The following only apply when you have onboarded on eStreamly using spreadsheets.

How to add affiliate links to my Livestream

When creating an event, select Interactivity and look for affiliate link

Copy-paste your affiliate link and click “Add”

How to add affiliate links to my VOD

Under “Manage Content”, go to Videos and click on the 🖍️ to edit. Select (1)
“Add interactivity”. Then select (2) “Affiliate Link”. Copy-paste your affiliate link (3) and click “Add”. As any other interactivity, you can choose the time to display the link on the video

Using the broadcaster to go live

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How to schedule a livestream and go live

Vertical or Horizontal?

When using the broadcaster, you will stream Vertical if you join from your phone and Horizontal if you join from your desktop

How to go live using the broadcaster?

⚠️ The broadcaster is a software that will capture the video & audio feed. You can use it from your cellphone or PC. The broadcaster is not the place to manage the livestream (products, chat, interactivity ..) ⚠️

Go to the broadcaster directly from the menu by clicking on “Go Live”

Save your social media credentials

Select your room. You can add social media handle credentials by clicking “Manage Connections”

Click ➕ and add your credentials. Your credential token will be saved based for a long time period (Maximum authorized by each social media policy)

Add your social media connection to your show

At the time of the event, select the social media destination of your choice. Only social media that have the toggle on and marked in blue will go live on the session. In the below case example, live will only go to the player - not YouTube or Facebook for the Mom Boss Besties livestream. While for the test livestream, the live show will go to the player and Facebook but not YouTube

Going live on Instagram

Unfortunately, there is not an easy way to go live on Instagram that only require 1 click.

There are way to go live:

Using the Instagram Livestream Producer
Using a 3rd party software

⚠️ All solution presented cannot be done in advance of the show. Instagram change RTMP address at every session. You need to go live within few minutes of using this method ⚠️

Instagram Livestream Producer

This feature, exclusive to instagram.com, enables you to utilize popular streaming software like OBS, Ecamm and eStreamly, breaking free from the confines of smartphone cameras. Instagram Live Producer is now available to all Professional Accounts (only)!

To check if you have access, log to your Instagram account using your desktop. Go to Create and check if you see “Live Video”. If you do, Great! You have access to the feature!

With a unique stream key, you can elevate your content by incorporating additional cameras, external microphones, and captivating graphics, transforming your live broadcasts into polished, professional experiences. Instagram Live Producer empowers you to craft visually stunning, multi-dimensional live streams that captivate and resonate with your audience, offering a unique opportunity to go beyond the expected and embrace the extraordinary.

How to Setup Your Livestream using Instagram Live Producer

Open instagram.com and click the “Add post” button (plus symbol inside a square) and select “Live” from the dropdown menu.
Within the “Go live” screen, enter the title of your live video and select your audience: “Practice” will not broadcast to anyone and “Public” will broadcast to your followers as a normal live video would.
Get your unique URL and stream key

How to Stream to Instagram Live

Input unique URL and stream key to your streaming software

Go to the broadcaster directly from the menu by clicking on “Go Live”, Then “Manage Connection”.

Click ➕on “Instagram” and add your RTMP credentials.

Toggle “Instagram” on. It should show the blue mark
Start your livestream with the broadcaster.
On the Live Producer viewer on instagram.com, click “Go live” within Live Producer to start the stream
Finally, click “End live video” when livestream is over on the Live Producer viewer.

How to save the livestream video on your Instagram Archive (when stream is over)

If you want Instagram to save a version of your livestream you will need to enable a feature before you go live. In the Instagram app (on your phone, not on your desktop), go to settings > Archiving and downloading and then toggle on Save live to archive.

Instagram settings: Archiving and downloading options. Toggle on Save live to archive.

As a recap, here is a checklist you can use to insure you are properly livestream using instagram

Generate the stream key 10-15 min prior to go live
Do not close the Instagram browser
Enter the stream key into estreamly
Go live on estreamly
Push go live on Instagram
Do not close the Instagram browser
End live stream on estreamly
End live steam on Instagram

Go live

Join the room, make sure you accept the authorization to access your microphone and camera.

You can play with your camera settings

How to optimize your video stream quality?

If you have a great internet connection (wired connection are always the best) consider using “quality optimized” video setting. If your bandwidth is not great, consider using “bandwidth optimized” video setting

When ready, click “Prepare and Start Live streaming”

How to do a dual hosting with the broadcaster?

Go to your room and join.

Click “More” and “Meeting Link”

Send the link to your co-host. Your host will be asked to sign-in and to join the room to go live

⚠️ For security, don’t share the link in public, Like zoom, anyone with the link can join the room with your link and potentially go live ⚠️

How to go live from Ecamm, Streamyard, OBS…?

eStreamly support RTMP connection. We can provide you a stream link and your stream key. You can use RTMP connection for Ecamm, Streamyard, OBS. Go to your setting and set eStreamly streamkey as a destination.

⚠️ For security reason, the stream link and your stream key are only provided by email. Please ask eStreamly team if you need them⚠️

How to manage your livestream?

Livestream can be manage from your phone OR from the LIVE NOW on your channel

Manage the stream from the phone

During your livestream initiated with the broadcaster, you can monitor the chat and add products & polls that have already been prescheduled before.

Poll will show you the product and poll pre-entered and you can click on the yellow arrow to post them

Manage the stream from the desktop

Go to Live Now on your channel

During the livestream, you can manage and moderate the chat, post products, polls, information you had prepared as “Upcoming Events”.

You can also add additional products, polls, information with the bottom right “Poll Type” section

How to add a thumbnail to a Previously Live

Log to your channel, go to “Previously Live”. Select more video details and click “update thumbnail”

Add a picture (png or jpeg). For the best result, it is recommended to create a thumbnail that has a horizontal format (720 x 1280) and add the hero text/ image at the center in an vertical format (654x420). Viewers will have a good experience regardless of the format of your video

How to add a poll to a video?

Creating a poll is a great way to engage with your audience and collect email contact information of your viewers.

Go to “videos”, select the video you want to add a poll, Click on 🖍️ then “add interactivity”

On the interactivity, select “Question & Answer”. Select the time of appearance and specify if it’s in seconds or minutes. Enter the question and provides the multi choice answers. Press enter after each answer to validate. Once complete click “Add”

Analytics

How to review data from videos?

Go to “Previously Live” or “Videos”. Click the Analytics icon.

How to review Channel Data?

Select the Date Range you want to analyze.

Channel Dashboard to review sales & funnel for a select time period

Recent content : Review the analytics for individual videos
User Participation: All engagement data related to viewers

How to review Poll Response?

Go to User Participation under Analytics

Debugging

I have challenge getting the video and audio working from my MacBook

ESTREAMLY BACK END DOES NOT SUPPORT SAFARI TO GO LIVE OR MANAGE THE ADMIN DASHBOARD. PLEASE DOWNLOAD GOOGLE CHROME

Nevertheless, we do support Safari for any user facing videos. Your audience can use safari without any issues

Issue to Connect a Facebook page

eStreamly simplifies the process of linking your Facebook Page to your account. Typically, all it takes is navigating to your broadcaster room, clicking on "Manage connection," and selecting "Facebook." After signing in, you can designate Facebook as a destination and pick your page from the available list. However, occasionally your page may not be listed as an option due to several potential reasons:

1. Incorrect Permissions

Before attempting to connect a page, ensure that you hold an "Admin" role for that page. Only page administrators have the capability to stream to a Facebook page. Unsure about your role? Click here to verify.

2. You’re logged in to the wrong Facebook profile

When using facebook.com, make sure you're logged into the profile that serves as an admin for the page you intend to connect. Click on your profile picture icon located in the upper right-hand corner, and double-check to ensure you're logged into the right profile.

3. You haven’t granted permissions for the specific page

When initially connecting to Facebook, eStreamly requests several permissions. You might have clicked on "Choose what you allow," enabling you to select the pages eStreamly can access. If you disable access to any pages, eStreamly will lose access to them, including any new pages you join after connecting to eStreamly. In such a scenario, you'll need to reauthorize Facebook

Reauthorizing your Facebook Account

Why is reauthorization required?

Several reasons may necessitate reauthorizing your Facebook account:

You restricted eStreamly's access to certain pages during the initial authorization with Facebook. Consequently, eStreamly won't be able to access these pages or any new ones you joined afterward.
You might have unintentionally revoked a permission that eStreamly relies on while modifying your Facebook settings.
Facebook could have revoked your permissions due to security concerns. For instance, this might occur if you changed your Facebook password.

How to reauthorize

Log in to your personal Facebook profile. Click the downward arrow icon in the top right-hand corner and a drop list will appear.
Select the "Settings & privacy" option, followed by "Settings" again.

In the "Settings" page scroll right down until you see the Your Activity section. Here you will see the option for "Business Integrations" - select that.

Click Remove to remove the integration fully:

Head back over to eStreamly, go to your room, manage connection and try connecting your destination again. When granting Facebook permissions, you have the option to “Choose what info you allow”. We don’t recommend doing this as it may cause continuous permissions issues. If you do, make sure you grant access for ALL requested permissions for each of the pages you want to use on eStreamly. As well as make sure that the privacy permissions are set to Public