Return and Cancellation Policy

At Tesoro Store, we are committed to delivering the best shopping experience to our customers. Please take note of our return and cancellation policy:

Cancellation Policy

​Q. What is Tesoro Store’s Cancellation Policy?

Ans. You can cancel your order before the start of your order preparation or within 24 hours of placing the order, whichever comes first. Since our businesses are smaller in scale, the products are made to order and packed at the earliest. To promote sustainability, this policy is being used

Q. Can I modify the shipping address of my order after it has been placed?
Ans. You can mail us at support@tesorostore.in if you want to change the shipping address. If the order has not been shipped, we will try our best to assist you with the same.

Q. How do I cancel my Order?
Ans. You can mail us at support@tesorostore.in before the start of your order preparation or within 24 hours of placing the order, whichever comes first. Please mention your order ID along with the product details.

Q. I just canceled my order. When will I receive my refund?

Ans. The refund will be in the form of Tesoro Store Credit which will reflect within 24 hours of the cancellation request.

Return Policy

Q. Can I return my product?

Ans. To know whether a product is returnable, kindly refer to the product page. 

Q. What is the return period?
Ans. In case, the product is returnable, the return request must be initiated within 7 days of the delivery. 

Q. What is the return process?

Ans. The return process is as follows:

• Please mail us at support@tesorostore.in mentioning the order ID and the product details along with the reason for return.
• Upon submission of the return request, our team will review it, and a return pick-up will be arranged.
• The return pick-up service will be attempted twice. For non-serviceable PIN codes, you will be responsible for self-shipping the product back to the seller.
• Once the product reaches the seller, you will be issued Tesoro Store Credit in the form of a coupon code for the applicable amount.
• All items to be returned must be unused. Failure to do so will result in the coupon not being generated.
• The coupon code generated for your return does not have an expiry.
• Please note that a flat fee of rupees 200 will be charged for the return pick-up service, which will be deducted from the coupon code's value. Other fees like cash on delivery charges and shipping charges are non-refundable.

Q. What is the return process in case of a damaged product?

In case of defects or damages in the Products, incorrect products shipped to the User, missing components, and empty sealed packages, the user is eligible for a refund in the form of Tesoro Store Credit.
The return request must be initiated over mail within 24 hours of the delivery along with an unboxing video of the package clearly showcasing the state of the product as received by you. The video should provide details clearly as to the reason for the return.

Shipping, COD, and any other handling charges, if any, paid at the time of placing the order shall not be returned. 

Please note that for our products which are artisanal and hand-made, there might be slight differences in texture, color, and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.

We value your shopping experience at the Tesoro Store and are committed to ensuring your satisfaction. If you have any questions or need further assistance regarding our return policy, please don't hesitate to reach out to our customer support team at support@tesorostore.in. We are here to help with any concerns or inquiries you may have.