FAQS
Are refunds allowed?
No refunds are allowed. Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.
When should I arrive?
The concert will be 1 hour long. Doors will open 1 hour prior to the start time on your ticket and we encourage guests to come at least 30 minutes before the start time. The performance will start promptly at the start time and doors will be closed once the performance starts. No late entry is permitted under any circumstances.
Can I bring animals?
No animals are allowed under any circumstances. Please contact us directly at hello@feverup.com if you plan to bring a service animal.
Do I need to print my ticket?
You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.
Is there an age requirement?
Must be 10 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Are food and drink available?
Food, non alcoholic, and alcoholic beverages will be available for additional purchase. Please browse the menu here. No outside food or beverages are permitted.
Is there parking available?
There is nearby street and meter parking.
Can I purchase a ticket at the event?
No tickets are available at the event for purchase. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
What happens if the weather is bad?
The concert takes place in an open air covered palapa. In case of extreme bad weather conditions, the performance will be rescheduled and you will be notified about the postponement by email.
Do I need to wear a mask?
Face masks will be available at all events and attendees will be required to wear a mask to enter and while moving throughout the space. Fully vaccinated attendees may take off their masks once they sit down at their assigned seats. By removing your mask and signing the safety pledge and liability waiver, you are representing to Fever that you have been fully vaccinated against the COVID-19 virus with an official vaccine approved by the FDA.