RETURN POLICY

Last updated Mar. 5th, 2025

Thank you for choosing our service. We strive to provide the best experience possible. However, if you are not satisfied with your subscription, please review our return policy below.

CANCELLATIONS AND REFUNDS

You may cancel your subscription at any time through your account settings. Upon cancellation, you will continue to have access to the service until the end of your current billing period.

CONSUMER RIGHT TO CANCEL

If you are a Consumer and unless the below exception applies, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the Transaction. To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14 day period. You can visit https://www.paddle.com/legal/checkout-buyer-terms for more details.

REFUND POLICY

We provide refunds only under the following circumstances:

• Extended Service Outage – If the service is unavailable for more than 48 consecutive hours.
• Billing Errors – In case of accidental charges or overcharges.
• Unauthorized Charges – If you were charged without your consent.
• Feature Removal – If a key feature, which was available at the time of subscription, is permanently removed.

EXCEPTIONS

We do not provide refunds for partial billing periods, change of mind, or unused services.

QUESTIONS

If you have any questions about our return policy, please contact us at:
hello@bluepocket.ca