Ride Eats Privacy Policy
At Ride Eats, we want to link you to the Merchants we partner with and allow you to order Items for delivery service. Where you order from a merchant, Ride Eats acts as an agent on behalf of that merchant to conclude your order from our Application and to manage your experience throughout the order process. In this privacy policy, we tell you what information we receive from Ride Delivery bikers and drivers, and how we use it to connect consumers with merchants and continue to improve our services. Below, we explain how the Ride Eats Community brings people together.
Scope of this Privacy Policy
Ride Eats(“Ride Eats,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, the “Ride Eats Platform ”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from Ride Eats users (“Users”). Beyond the Privacy Policy, your use of Ride Eats is also subject to our Terms of Service.
Information We Collect
A. Information You Provide to Us
Registration Information. When you sign up for a Ride Eats account, you give us your name, email address, and phone number. If you decide to sign up for Ride Eats using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.
User Profile Information. When you join the Ride Eats community, you can create a Ride Eats Profile to share fun facts about yourself, and discover mutual friends and interests. Filling out a profile is optional, and you can share as little or as much as you want. Your name is always part of your Profile. Read more below about how you can control who sees your Profile.
If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
B. Information We Collect When You Use the Ride Eats Platform
Location Information.
Ride Eats is all about connecting merchants and consumers. To do this, we need to know where you are. When you open Ride Eats on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too. We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier, from which you are accessing our application. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of Ride Eats Users or a member of the public. To help us understand how you use the Ride Eats Platform and to help us improve it, we automatically receive information about your interactions with the Ride Eats Platform, like the pages or other content you view, your actions within the Ride Eats app, and the dates and times of your visits.
User Feedback. At Ride Eats, we want to make sure Users are always enjoying the experience. Users may rate and review at the end of every delivery. We receive information about ratings and reviews and, as we explain below, give merchants information about user ratings and reviews.
Address Book Contacts. If you permit Ride Eats to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate invitations and social interactions that you initiate through our Platform and for other purposes described in this privacy policy or at the time of consent or collection.
Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Ride Platform and interact with Ride advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Ride Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Ride Platform.
C. Information We Collect from Third Parties
Third Party Services. If you choose to register for Ride or otherwise link your Ride account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
How We Use the Information We Collect
We use the information we collect from all Users to:
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law.
Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:
We also process your data where we have a legitimate interest for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:
If you submit comments and feedback regarding the application and the services, we may use such comments and feedback on the application and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live.Where you have chosen to receive push notifications from us through our mobile application, we may send you push notifications relating to the services that you have requested from us and information about our services and offers. You can choose to stop receiving push notifications from us at any time by changing your preferences on your mobile device or by getting in touch.
We will also analyse data about your use of our services from your location data to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, to present you with restaurants that we think you will prefer, or to let you know about special offers or products which we think you may be interested in . This activity is referred to as profiling. You have certain rights in relation to this type of processing. Please see the 'Your Rights' section below for more information.
Where we rely on legitimate interest as a basis for processing your personal information, we carry out a ‘balancing test’ to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests. You can find out more information about these balancing tests by contacting us using the details above.
Where we are under a legal obligation to do so we may use your information to create a record of your order(s) and comply with any legal obligation or regulatory requirement to which we are subject.
How We Share the Information We Collect
A. Sharing Between Users
Sharing between merchants and users. Merchants and users that have been matched for a delivery are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Merchants see the drop-off location that the user has provided. User ratings of merchants are shared with merchants on a daily basis. We de-identify the ratings and feedback, but we can’t rule out that a merchant may be able to identify the user that provided the rating or feedback.
B. Sharing Between Ride Eats and Third Parties
API and Integration Partners.
If you connect to the Ride Eats Platform through an integration with a third party service, we may share information about your use of the Ride Eats Platform with that third party. We may share your information with our third party partners in order to receive additional information about you..
Service Providers.
We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Ride Eats Platform, including all of the things described above.
Other Sharing.
We may share your information with third parties in the following cases:
While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the Ride Eats community, Ride Eats, or the public (you can read more about this in our Law Enforcement Request policy);
To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
With our insurance partners to help determine and provide relevant coverage in the event of an incident;
To provide information about the use of the Ride Eats Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
Whenever you consent to the sharing.
Your Choices
Email Subscriptions.
You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Ride Eats Platform.
Push Notifications.
You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Ride Eats Platform (such as receiving a notification that your ride has arrived).
Profile Information.
While your name will always be shared with merchants you can delete any additional information that you added to your Profile at any time if you don’t want merchants to see it. Merchants will always be able to see users’ names, ratings and reviews from users, profile photos, and address information.
Location Information.
While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Merchant and user location is core to the Ride Eats Platform and without it we can’t provide our services to you.
Editing and Accessing Your Information.
You can review and edit certain account information by logging in to your account settings and profile. If you would like to terminate your Ride Eats account, please contact us through our Help Center with your request.
If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the Ride Eats Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.
Other
Data Security.
We are committed to protecting the data of the Ride Eats community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Children’s Privacy.
Ride Eats is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at our Help Center.
Changes to Our Privacy Policy.
We may make changes to this Privacy Policy from time to time. If we make any material changes, we will let you know through the Ride Platform, by email, or other communication. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the Ride Eats Platform, you are agreeing to this Privacy Policy and any updates we make to it.
Contact Information.
Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices by contacting our Help Center.