Where can I view my bill?

The eBill will be available in two places:

1)      UCSC eBill/ePay: To get to UCSC eBill/ePay, go to MyUCSC, then click on the 'My Account $' tile. Click on the link to "UCSC eBill/ePay". Faculty/Staff, the UCSC eBill/ePay link will be on your homepage.  This will take you to the UCSC eBill/ePay site.  Your statements will show in the box on the main ‘Your Account’ page.

You may have to allow pop-ups to the site if it the first time you have clicked the link, or you have changed computers for browsers.  If you do, click ‘always allow’, close any windows that have opened and then re-click the UCSC eBill/ePay link.

2)      It will also be available on MyUCSC. Once signed on, click on the 'My Account $' tile, once there click on "Billing Statements" to be able to view your statements by date.

How will I be notified that I have a new eBill?

When a new eBill is put on the MyUCSC, you will be sent an e-mail notification to your campus e-mail address. You will also be sent an electronic message that can be viewed in MyUCSC.

When a new eBill is posted to UCSC eBill/ePay, you will also be notified via e-mail (to your campus email address) by that site.

How do I give my parent(s) access to my eBill?

This is done on the UCSC eBill/Pay site.  The person you wish to invite must have an e-mail address that is valid. You create a login id for them, you enter their email addres and an optional note and click ‘ok’.  

When you do this, UCSC eBill/ePay will send them a welcome email.  This will have their Login Id/Parent PIN, their temporary password and the link to the Other payer site for UCSC eBill/ePay.

Once they have enrolled in UCSC eBill/ePay, they will access the UCSC eBill/ePay site directly, not through MyUCSC, and they will receive notifications when a new statement is available. This should be the first thing that you do after enrolling if your parent(s) are going to be involved in making payments to UC Santa Cruz.

SBS cannot talk to the parent about the bill or help them with payment problems/issues unless they are an authorized Other Payer/Parent Pin in the system. 

If your parents do not get the email with the invitation, verify the email address they want you to send the invite to.  Go back to the UCSC eBill/ePay site.  In the following box:

Click Edit.  Make sure you used the correct email. Address.  If that is correct, click the ‘reset password’ button.  This will send them another email with their Login Id, a new temporary password, and the link.

SBS cannot add users, re invite them, edit them or reset passwords for them.

If your parent(s) don’t have e-mail/computer access, it is up to you to provide them with any billing information they may need.

How much do I pay?

On the UCSC ebill/ePay site you will have the both your eBill that will show you the amount due by the next due date.  You will also have a section that will show you the following balances:

Current Charges Due:  This is a total of all unpaid charges on your account.  This amount is sent to the site Daily (once per day) This amount is the amount that is shown when you go to Charges Due on the My Account $ tile in MyUCSC.  This balance may include charges that are not yet due (posted to account but not yet billed).  

Credit History Hold Amount:  If you have a credit history hold on your account due to past due/unpaid balances, this is the amount that needs to be paid in order to release the credit history hold.

How do I pay?

We recommend making eCheck payments via the UCSC eBill/ePay site.  When you are on the site, you can view your statement.  You will also be able to see your current balances (updated daily from MyUCSC).

If you have a zero balance under Current Charges due, you will not be able to submit an eCheck payment.

To make an eCheck payment, click on the Make a Payment link in the top/blue header on the page:

This will take you to a page that will again show your balances.  You will enter the amount you wish to pay – we will never default that for you.    If you make a payment here, it is an eCheck (ACH) payment.  The payment information will be sent to UCSC and to your bank for processing if the transaction is submitted successfully.

Please be sure to read the instructions and use the correct information from your bank account (account type, routing number and account number) to avoid delays or problems with your payment.  There is a $0.95 convenience fee charged when making an eCheck payment.

This is NOT an autopay arrangement/system.  UCSC will not automatically deduct payments from your bank account.  You must always initiate the payment. This is not how Financial aid is posted to your account.  It is making a payment to the university directly from your own personal checking or savings account.

Please check the following section on the main Your Account page on the UCSC eBill/ePay site to view all your eCheck payments submitted and their status.  

Do NOT simply make another payment if you are unsure if a payment has been submitted.

Other Forms of Payment:

You can choose to mail in your payment to the Financial Service Center. You MUST put your Account/ID on your check in order to ensure timely/accurate posting of your payment. Checks should be made out to UC Regents.

Do not send cash or correspondence to the Financial Service Center. The Financial Service Center address is:

SBS: Financial Service Center, UC Santa Cruz, 1156 High Street, Santa Cruz, CA  95064

Or finally, you may pay in person at the Financial Service Center on campus or drop your payment into the outside depository box.

Whom do I contact if I have questions or problems?

For more detailed information on this and other services provided in SBS, please visit our website: sbs.ucsc.edu, or contact Student Business Services with any questions or problems.

E-mail: sbs@ucsc.edu or phone: (831) 459-2107.

See our website for additional ways to pay.

Link to MyUCSC