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Privacy Policy for Texthelp Products

ISMS 1.18 : Issue 1 Rev 18 : Auth RG : Last reviewed 18-01-2021

At Texthelp, we are committed to safeguarding and preserving the privacy of our website visitors and product users. This Privacy Policy explains what happens to any personal data that you provide to us or that we collect from you while you use our software or visit our site.  Texthelp have signed the Student Privacy Pledge, and implement FERPA,  COPPA, and comply with the California Consumer Privacy Act (CCPA), the Australian Privacy Act and the General Data Protection Regulation (EU GDPR) compliant data policies. All data stored by Texthelp is stored according to our Information Security Policy.

It is a requirement of using Texthelp products that end-users are made aware of this Privacy Policy. In a school/college type environment where acceptance/consent dialogs would be detrimental to the student’s user experience these are not shown ‘in program’ and should be made available to the students or employees by the institution or organization using the product.

User settings

We use cookies, local storage, your Google™ or Microsoft™ account, and our servers to store a user’s settings, such as the currently selected voice, and any document annotations.

Your Google or Microsoft account and personal information

You are uniquely identified by your Google or Microsoft email address. This information is used to determine the status of your current license. No other Google or Microsoft profile information is collected. We may keep this data indefinitely, however this does not prevent your right of erasure of your information should you request it.  

Students and Personally Identifiable Information

Where possible the only student information that we store is the student’s Login ID. We need to store this so that we can store the user’s preferences and data, and to confirm that they are a licensed user.   You are uniquely identified by your login address.  A de-identified version of this information is used to determine the status of your Texthelp Product current license. No other Google or Microsoft profile information is collected. We may keep this de-identified data indefinitely however this does not prevent your right of erasure of your information should you request it.

Verifiable Parental Consent

In order to remain compliant with COPPA the licensee (The School District, School or Teacher) must obtain verifiable parental consent to store the following student information on the online platform. Where student information is shared with Texthelp by a School District, School or Teacher, Texthelp accepts that consent is authorized by that institution in lieu of parental consent.

Additional Data Stored by Fluency Tutor for Google

Because Fluency Tutor has a teacher dashboard and displays class rosters, and individual student running records some additional information is stored.  This is stored in compliance with our Information Security Policy, encrypted in transit and at rest.  The data which is stored is:

Additional Data Stored by WriQ

Because WriQ has a teacher dashboard and displays class rosters, and individual student writing records some additional information is stored.  This is stored in compliance with our Information Security Policy, encrypted in transit and at rest.  The data which is stored is:

Additional Data Stored by Equatio Mathspace

Because Mathspace has a teacher dashboard and displays class rosters, and individual student Math documents some additional information is stored.  This is stored in compliance with our Information Security Policy, encrypted in transit and at rest.  The data which is stored is:

Additional Data Stored by ReachDeck/Browsealoud

By default, Browsealoud does not capture any end user information. However, administrators may log into the ReachDeck/Browsealoud portal to manage their subscription. In this instance we collect the following additional information:

Additional Data Stored by ReachDeck Auditor

The Auditor feature does not process or store any personally identifiable information.

Additional Data Stored by ReachDeck Editor

Whilst the ReachDeck Editor does not request personal information, the purpose of the product is to help the User improve the readability of their content. Therefore the user will be entering information into this product. The information entered is sent to Texthelp for processing, however it is not stored and is deleted immediately after processing.

Required Permissions

Applications that integrate with a Microsoft, Chrome or a Google account must declare their intent by requesting permissions. These permissions to your browser and account must be granted in order to integrate with your Microsoft, Chrome or Google accounts. Below is a list of these permissions and why they are required. At no time will Texthelp request or have access to your Microsoft or Google account password.

Read&Write for Windows, Mac, Google & Edge

Read&Write for Google Chrome Extension permissions

Read&Write for Google Chrome,  Google Drive permissions

Google Drive Open with PDF and Epub viewers

Screenshot Reader Extension

Read&Write for Microsoft Edge Extension permissions

Microsoft Account permissions

Google Documents integration

DataDesk permissions

PDF Reader permissions

Read&Write Admin Tool permissions

Read&Write Admin Tool Microsoft Account permissions

Snapverter

Google Drive integration

Fluency Tutor for Google

Google Drive Permissions

Android App permissions

You can  revoke these permissions at any time on your Google Account Permissions page.

EquatIO

EquatIO Chrome Extension Permissions

Basic account info

Google Apps Permissions

WriQ

WriQ Google Chrome Extension permissions

Google Docs (Chrome extension only)

Google Drive (Chrome extension only)

Google Classroom (WriQ Teacher Dashboard only)

Basic account info (Chrome extension and WriQ Dashboard)

WriQ for Microsoft Word (Word Addin and WriQ Dashboard)

Permissions Required

This is required to display the errors within a document

ReachDeck / Browsealoud

ReachDeck / Browsealoud Portal

Data privacy

Texthelp employees will only access content on our servers with the express permission of the provided administrator or contact at the time of purchase for a site or group license.  Similar express  permission from a single user license owner or trialist must be provided.  

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

Scraping Content

We do not scrape any personal content. Our systems are not designed to associate personal information with your activities.

We don't sell your personal data to other companies.

We never sell any personal information.    Occasionally our products need to send your personal data (such as name, email,) to 3rd parties.  These 3rd parties are our Hosting and Services providers.   For Example, we use Amazon Web Services to host Fluency Tutor and WriQ.  The database needs to store Student information so that we can display it for you and help you track progress. These data sharing partners do not disclose your personal information, and they store it with the same level of security or greater than we do as laid out in our Information Security Policy. No ad companies collect data through our service.

We do not display advertising, therefore, no data is collected through our software for ad targeting. We do not operate any referral program and do not display any sponsored links.

We take steps to protect personal information.

We take reasonable steps to secure your personally identifiable information against unauthorized access or disclosure. We encrypt transmission of data on pages where you provide payment information. However, no security or encryption method can be guaranteed to protect information from hackers or human error.

Information we collect may be stored or processed on computers located in any country where we do business.

Your rights to the personal information we may hold on you

You have the right to request the amending, erasure or a copy of your personal information that we may collect and store while you use our products. A Data Subject Access Request may be made via this form. Alternatively you may telephone using the numbers on our 'Contact Us' page or email to datasecurity@texthelp.com. We will respond to a request within these time limits.

United Kingdom 40 days, US 45 days, Canada 30 days, Australia 30 days.

GDPR Compliance & International Data Transfers

Texthelp Billing & Contact Data is stored in Amazon Web Services (AWS). We have entered into Standard Contractual Clauses with AWS to ensure we comply with the GDPR rules on international transfers.  We have also included Standard Contractual Clauses in our End User License Agreement to cover the transfer of personal data from end users in the EU to AWS based in the United States. This complies with data protection requirements and GDPR legislation when transferring data outside of the EU. 

 

Monitoring usage

Our software uses tracking software to monitor visitors to better understand how they use it. This is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save, or collect personal information. You can read Google's privacy policy here for further information http://www.google.com/privacy.html.

Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve it. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.

Privacy Policy and Choices

Enforcement

We regularly review our compliance with our Privacy Policy. If we receive a formal written complaint, we will follow up and contact the person who made the complaint.

Changes

We do update this Policy from time to time, so please review this Policy regularly.