ISMS 1.18 : Issue 1 Rev 10 : Auth MMcK : Last reviewed 21-05-2019
You are uniquely identified by your Google or Microsoft email address. This information is used to determine the status of your current license. No other Google or Microsoft profile information is collected. We may keep this data indefinitely, however this does not prevent your right of erasure of your information should you request it.
Where possible the only student information that we store is the student’s Login ID. We need to store this so that we can store the user’s preferences and data, and to confirm that they are a licensed user. You are uniquely identified by your login address. A de-identified version of this information is used to determine the status of your Texthelp Product current license. No other Google or Microsoft profile information is collected. We may keep this de-identified data indefinitely however this does not prevent your right of erasure of your information should you request it.
In order to remain compliant with COPPA the licensee (The School District, School or Teacher) must obtain verifiable parental consent to store the following student information on the online platform. Where student information is shared with Texthelp by a School District, School or Teacher, Texthelp accepts that consent is authorized by that institution in lieu of parental consent.
Because Fluency Tutor has a teacher dashboard and displays class rosters, and individual student running records some additional information is stored. This is stored in compliance with our Information Security Policy, encrypted in transit and at rest. The data which is stored is:
Because WriQ has a teacher dashboard and displays class rosters, and individual student writing records some additional information is stored. This is stored in compliance with our Information Security Policy, encrypted in transit and at rest. The data which is stored is:
Because Mathppace has a teacher dashboard and displays class rosters, and individual student Math documents some additional information is stored. This is stored in compliance with our Information Security Policy, encrypted in transit and at rest. The data which is stored is:
Applications that integrate with a Microsoft, Chrome or a Google account must declare their intent by requesting permissions. These permissions to your browser and account must be granted in order to integrate with your Microsoft, Chrome or Google accounts. Below is a list of these permissions and why they are required. At no time will Texthelp request or have access to your Microsoft or Google account password.
Microsoft Account permissions
You can revoke these permissions at any time on your Google Account Permissions page.
Texthelp employees will only access content on our servers with the express permission of the provided administrator or contact at the time of purchase for a site or group license. Similar express permission from a single user license owner or trialist must be provided.
We do not scan any content. Our systems are not designed to associate personal information with your activities .
We never sell any personal information. Occasionally our products need to send your personal data (such as name, email,) to 3rd parties. These 3rd parties are our Hosting and Services providers. For Example, we use Amazon Web Services to host Fluency Tutor and WriQ. The database needs to store Student information so that we can display it for you and help you track progress. These data sharing partners do not disclose your personal information, and they store it with the same level of security or greater than we do as laid out in our Information Security Policy. No ad companies collect data through our service.
We do not display advertising, therefore, no data is collected through our software for ad targeting. We do not operate any referral program and do not display any sponsored links.
We take reasonable steps to secure your personally identifiable information against unauthorized access or disclosure. We encrypt transmission of data on pages where you provide payment information. However, no security or encryption method can be guaranteed to protect information from hackers or human error.
Information we collect may be stored or processed on computers located in any country where we do business.
Texthelp Billing & Contact Data is stored in Amazon Web Services (AWS) which meets the EU-US Privacy Shield framework adopted by the European Commission. This complies with data protection requirements and GDPR legislation when transferring data outside of the EU. By accepting these terms you accept that Texthelp may transfer and process information in a USA based EU-US Privacy Shield compliant data center, and in accordance with Texthelp’s ISO 27001:2013 data security policies.
Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve it. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.
We do update this Policy from time to time, so please review this Policy regularly.