This privacy notice is provided to demonstrate our transparency by informing you about how and why your personal data is used and to ensure that you are aware of your rights under data protection legislation.
We are The Stuart Ritchie Ltd., trading as ‘TheRitchieFix’ and ‘The Stuart Ritchie – Network Marketing Coach’ and ‘Start My Own Businesss UK’ and we are the Data Controller. Our address is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. We can also be contacted at stuart@thestuartritchie.com and on 07884 311737.
We process your personal data for the purpose of providing an opportunity to become a customer of, or a partner with Utility Warehouse (Telecom Plus PLC). We use the data for managing contract and communications with you as well as introducing you to Utility Warehouse (UW) through their online portal. We collect personal data either through our web based contact form, our networking activities or through online interactions with our social media.
The personal data we collect is your name and contact details and if appropriate, your company name. We will keep notes of our conversations to support our communications with you and to record introductions into UW. The legal basis we use to process your personal data is Article 6.1.f UK GDPR – ‘legitimate interest’ as we have a legitimate interest is increasing our customer and partner base.
If you do not wish to provide us your data for processing, we may still be able to provide an introduction to Utility Warehouse.
For marketing purposes, we process your personal data to send you information about our services and how you can benefit from being a customer or partner with UW. We do this based on Article 6.1.a UK GDPR – consent which you provide when signing up to our contact form on our website. You are free to withdraw your consent at any time by contacting us.
Our website uses cookies for which a visitor is required to provide consent to place. The personal data obtained from these non-essential cookies is processed under Article 6.1.a UK GDPR – ‘consent’. You are free to revoke this consent at any time. Cookies that provide store consent preferences are placed under Article 6.1.c UK GDPR – ‘legal obligation’.
As a general principle, we will not transfer your personal data to other recipients without your permission. There are some exceptions to this:
We use the services of other organisations in the processing of personal data. We use cloud-based email and document storage, web hosts and video conference platforms. We also use marketing software to engage with potential customers. Our website processes limited personal data through contact form and we use a cloud based Customer Relationship Management platform.
Personal data is held in UK and EU data centres as well as being transferred to the USA transferred to the USA. Transfers of personal data to the USA based platforms is facilitated by the UK extension to the EU-US Data Privacy Framework and transfers to the EU is conducted under the UK – EU adequacy agreement.
We will retain your data only for the time we require it for the purposes stated and / or where we have a legal obligation or other legitimate purpose. We will retain personal data of customers and partners for a period of 7 years to comply with HMRC rules. We will retain the personal data of prospects for 5 years from last contact.
We do not undertake any automated decision making.
The UK GDPR provides you with several rights in relation to the data of your we process. The rights relevant to our activities are:
If you want to exercise any of these rights, please contact us using the above contact details.
Complaints
You have the right to complain directly to us if you feel we have any concerns about how we have used your data. If you wish to complain, please contact us at stuart@thestuartritchie.com outlining your concern. We will acknowledge your complaint within 30 days and keep you up to date with progress.
You also have the right to lodge a complaint about our processing with a supervisory authority — the UK's Information Commissioner's Office.
The Information Commissioner’s Office
Wycliffe House, Water Lane,
Wilmslow,
Cheshire SK9 5AF.
Helpline number: 0303 123 1113