Terms and conditions for businesses

The provider and operator of the Euro.reviews portal in all countries is:

European Business Solutions s.r.o.

Budatínska 20, 851 06

Bratislava, Slovakia

ID: 54230012

VAT NUMBER: SK2121621689

The Terms and Conditions have been drawn up with regard to the law binding in the territory of the Slovak Republic and the subject of their regulation are the rules of operation as well as the terms and conditions of use of the Euro.reviews Internet service available at the URL https://euro.reviews.

Euro.reviews is a freely accessible online review portal that connects online shops and consumers to build trust and foster cooperation. Our portal is open to everyone, free to use and based on transparency.

Our mission is to be a universal symbol of trust and our platform is built on openness and collaboration between businesses and consumers. That's why we ask you to read these Business Terms of Use and Sale (which we'll simply refer to as the "Terms") before using our services, so that you understand what we expect from you - and also what you can expect from us.

If you want to use Euro.reviews, you must accept these terms and conditions so that it is clear what your and our legal rights and obligations are. Your access to and use of our services is always conditional on your acceptance of these terms. Therefore, if at any time you do not agree to or cannot comply with these terms, you may not use our services. To be clear, your use of our Platform and/or Services in any way, including through our free services or any trial, will be governed by these Terms.

You agree to these Terms by doing one or more of the following:

• accessing, browsing or searching our portal, writing a review or otherwise using our portal
• by clicking on the box or clicking on the button or otherwise confirming that you agree to these terms and conditions.
• by paying or receiving an invoice for a subscription to our paid services

Please note that words or expressions defined in "quotation marks" have the same meaning whenever they appear in these terms.

Use of our portal

Below we explain how you can access and use our portal.

1. You and Euro.reviews: When we say "you" or "your" , for example, we mean a person who accesses our portal, browses or searches for something, writes a review or otherwise uses our portal. When we say "Euro.reviews" , "we" , "our" or "us" , we are referring to European Business Solutions s.r.o. the company that operates Euro.reviews, with whom you have a contractual relationship under these Terms.

2. Our Platform: when we refer to our "Platform", we mean our review platform hosted on Euro.reviews, any sub-domain, sub-directory, similar website or application that we operate.

3. Our Services: our "Services" consist of the Euro.reviews merchant account, the evaluation services and any other services we provide now or in the future, as may be described in any offer, order form, invoice or other commercial documents or communications we provide to you or, where applicable, your Partner (see the Partner section for more information), or on our Platform ("Commercial Materials"). The following applies to our Services:

• We cannot guarantee that our services and platform will be compatible with your browser, network or computer settings.
• Our Services do not include any third party products (see Third Party Products below for more information).

4. Company profile page.:To access our services, you or someone on your behalf must create a company profile page (sometimes called a company profile page) on our platform.

5. Subscription: If you subscribe to one or more of the Services, you will have access to our Services through your Business Account. The following will apply to you:

• Subscription period: The subscription period is 1 calendar month, the subscription is concluded for an indefinite period, without notice period.
• Subscription renewal: At the end of each Subscription Term, your Subscription will automatically renew for the next Subscription Term unless you or we terminate your Subscription - see Termination and Suspension.

6. Domains: you promise that you (or one of your affiliates) own or have the exclusive right to operate the domains for which you use our systems and services. If one of your affiliates owns or has the exclusive right to operate a domain for which you use our systems and services, you promise that you are authorized to accept these terms and conditions with respect to such domain.

7. Sending invitations to your customers via our platform. It is therefore your sole responsibility to ensure that the invitations you send (or that we send on your behalf) using our service meet all applicable legal and regulatory requirements and comply with the Guidelines.

In particular, you acknowledge that the content of each Invitation will comply with all applicable legal and regulatory requirements and that you will have all rights, permissions and consents necessary for your Invitations to be sent in accordance with applicable Privacy Laws (as defined in the Privacy Laws section of these Terms). For example, in some countries, review invitation emails are considered unsolicited marketing communications that require your customers' prior consent. This means that, depending on national laws, you may be required to obtain consent from your customers, and therefore you agree not to use our review invitation service to send invitations without obtaining the required consents.

8. Sending invitations to your consumers outside of our Platform.:If you display or send invitations to reviews outside of our Platform (for example, if you create and post links to review invitations yourself or direct consumers to create reviews on your business profile page), you agree that you are accessing and using our Services. It is your sole responsibility to ensure that the invitations you send meet all applicable legal and regulatory requirements and comply with the Guidelines.

9. Business Account. For example:

• You control access to your business account. You decide who can use and access the services available through your Business Account ("Authorised Users") and what type of access each of those Authorised Users has. You can change or stop this access at any time.
• You are responsible for all activities of your Authorized Users, their use of our Services, and their compliance with these Terms and our Guidelines.
• You promise to keep your details (including your current email address) up to date.
• You are responsible for providing true, accurate and complete information.
• You are also responsible for protecting your username and password from theft or misuse.

10. Your Key Responsibilities:You must only use our Services for domains that you have registered in your account and of which you are the exclusive owner or have permission to use ("Solicited Domains"). You agree to use our Services only for lawful business purposes and in accordance with these Terms and our Guidelines.

11. Guidelines. Please read them and make sure you understand what you should and should not do. These Guidelines are very important because, among other things, they set out how you should (and should not) use our Services. Much of these will be guided by common sense, and are intended to ensure that we maintain our platform as a fair and trustworthy place for online reviews. We may update and change these guidelines from time to time. Any changes to the Guidelines will apply to you immediately without any further affirmative acceptance, acknowledgement or action on your part.

We have the right to use your Customer IP for the purposes of providing, administering and ensuring the proper functioning of the Services, the Platform and related systems, and for the performance of our rights and obligations under these Terms.

12. User-Generated Content: For any review, response to a review, image, or other content created by you, a consumer or other user of our Services, or originating from you, you authorize us to use and disclose in perpetuity without restriction, and you also promise that you have the right to allow us to do so. Unless we remove user-generated content due to a violation of our guidelines or the creator of the content removes it, all user-generated content will remain publicly displayed on our Services, on our Platform, and on all third-party services and networks (such as Google) even after your subscription is terminated or your corporate account is removed.

13. Feedback: We are grateful for any feedback from you about our services and we may use it forever without any restriction or payment to you. To be clear, this means that if you provide us with any written content or feedback, we may use, quote and/or refer to that content or feedback at our sole discretion.

14. Problems and support: If you have a problem, our support is available via email at info@euro.reviews.

15. Impartiality. Our use of our services and brands is not an endorsement, support or recommendation of you or your products or services by us. Nothing in these Terms shall be construed as creating a partnership, joint venture, employment or agency relationship between you and us.

16. View names, logos and reviews:

• We need to be able to identify businesses that are rated on Euro.reviews. Therefore, similar to a phone book or directory, you give us the right to display the name and logo of your business on our platform so that we can identify the services or products that your business provides. We give you control over your business profile page, which means you can edit your name and logo as you see fit.
• In addition, when you create a business account and use our services, you authorize us to use your name, logo and visual representations of how you use Euro.reviewsin the public domain (for example, on your website and in your advertisements) in corporate, promotional and marketing materials and content in the ordinary course of business.
• You may display reviews of your business and widgets on your claimed domains while using our services, as long as you follow our terms and conditions.

Any other use or display of our brands or content on Euro.reviews, including offline or online advertising, is only permitted in accordance with our guidelines. We reserve the right to terminate your use of our marks at any time if we determine that your use is in violation of our guidelines.

17. Don't do this: Although we can't cover everything here, we give some important examples of things you must never do:

• Use our Platform or Services in a way that could impair functionality or interfere with use by others.
• Undermine the security or integrity of our platform.
• Access our Platform or Services without permission.
• Introduce or upload to our Platform or Services anything that contains a virus or other malicious code.
• Write, send or procure fake reviews.
• Do anything that may be misleading, offensive, violates any law, infringes the rights of others, or does not comply with our guidelines.
• Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our Platform or Services.
• Commit fraud or other illegal acts through our Platform or Services.
• Behave in an abusive or disrespectful manner towards an employee, partner, user or other Euro.reviews customer. We will not tolerate any abuse or bullying of our Euro.reviews employees in any situation, including interactions with our support teams.

Third Party Products

To help you make even better use of our services, our ecosystem includes integrations with products and services provided by other businesses (e.g. e-commerce platforms).

18. Other Services. We can help simplify this process by making integrations with third party products, such as e-commerce platform providers or independent software vendors, available for you to use. These companies may have additional terms that apply to you, and those terms apply to your use of the third-party products, not these Terms. Any third party that provides a third party product is a "third party provider" and is independent of us, so please be aware that the third party provider may also charge you fees in addition to what you pay us. Please remember that we are under no obligation to support third party products and do not guarantee the initial or ongoing compatibility of the Platform or our Services with any third party product.

19. Third Party Terms and Descriptions: third party products are subject to the terms, conditions and privacy notices set out by their providers. It is your responsibility to review any terms, conditions and privacy notices set forth by third party providers and ensure that you are satisfied with them. These are likely to include how the third party providers will use the data you disclose to them. The descriptions of the third party products we publish and any related links have been provided to us by the third party providers. Although we make reasonable efforts to check the accuracy of these descriptions, the third party providers are solely responsible for them. We do not endorse or assume any responsibility for third party products, whether described as "authorized," "certified," "recommended," or the like, and have no liability to you in connection therewith. Access to and use of third party products and websites is at your own risk. You agree to resolve any disagreements between you and a third-party provider regarding a third-party product directly with that third-party provider and not with

Prices and payments

20. Subscription: To access our Services, you must pay for one of the many subscriptions we offer. The price and any other terms that are specific to your subscription are set out in the sales materials that you accept when you agree to purchase that subscription.

21.Standard Prices and Discounts:We may update or change the standard prices of our services from time to time. Any price discounts, promotions, offers or special terms set forth in a price quote, order form or the like apply only to the subscription period specified therein, and we are under no obligation to continue to provide that price discount, promotion, offer or special term for any subsequent subscription periods.

22. No Refunds: Unless we have expressly stated elsewhere in these Terms, we will not owe you any refund or credit if you or we terminate your subscription in accordance with these Terms.

23. Taxes for the use of our services: our prices are exclusive of taxes. You are responsible for paying all other external fees and taxes associated with the use of our services wherever they are levied, including value added tax, sales tax or other similar charges, if applicable.

24. Importance of Timely Payments:In order to continue to access the services included in your subscription, you must make timely payments according to the price of the subscription you have selected.

Privacy and data use

We may receive and process personal data relating to your consumers and your authorised users. Please read our privacy policy which provides more detailed information on how we handle personal data.

25. Privacy Laws:You and we agree to comply with all applicable data protection and privacy laws and regulations ("Applicable Privacy Laws").

Other personal data: we will process the personal data we collect about your authorised users or other persons who represent you (including your employees) in connection with the creation and administration of your business account, the provision of customer services or the subscription to and use of our services in accordance with our privacy policy.

Security

We take safety seriously and so should you! We do everything we can to secure your data, but we need your cooperation to protect our services and your data.

27. You have a role to play in protecting your personal data: you play an important role by keeping your login details safe, not allowing any other person to use them and ensuring strong security on your own systems. If you become aware of any unauthorised use of your password or any breach in the security of your account or the email address linked to your account, you must inform us immediately.  

Confidential information

We take reasonable measures to protect your confidential information and expect you to do the same for ours.

28. Confidentiality: You may provide us with confidential information when you use our Services and you may learn about confidential information about us. You and we agree to take reasonable steps to protect each other's confidential information from access by unauthorized persons, entities or other third parties. You or we may share each other's Confidential Information with legal, governmental or regulatory authorities when required to do so or when required by law. We may also share your information on a similar confidential basis with our affiliates, our advisors, auditors and financiers, and any third parties who perform due diligence on our business. Information will not be considered confidential if it is already known to the recipient and not subject to confidential treatment, or if the information is publicly available (but not as a result of a breach of this confidentiality section).

Termination and suspension

We explain below when your subscription and/or access to our Services may be terminated or suspended.

Your rights to terminate the contract:

Subscriptions:

• 29. If you do not want your subscription to automatically renew for any reason: If you do not want your subscription to automatically renew at the end of the subscription period, simply terminate your subscription in your user account.

After your subscription ends, you will still have access to your user account however, the receipt of reviews will be suspended, the display of widgets will be suspended and your public profile will not be accessible.

Subscription cannot be terminated during the current monthly period.

30. Immediate termination of subscription due to our material breach: you may terminate your subscription immediately if:

• we materially breach any of these Terms and we do not remedy the breach within 14 days of receiving notice of the breach from you;
• we materially breach any of these terms and the breach cannot be remedied; or
• our service becomes permanently unavailable in its entirety, in which case you will be refunded a pro rata portion of any prepaid amounts relating to the period after the termination date.

 31.Deleting your account and all data: if you wish to permanently delete your account and remove all your data, including reviews, please contact us via email at info@euro.reviews.

 32. Suspension:

• we believe, in our sole discretion, that you are in breach of these Terms;
• we believe, in our sole discretion, that you have violated the Guidelines, for example, after receiving a warning, you continue to abuse the review reporting feature or change your company profile in a way that we believe misleads or is likely to mislead consumers;
• you do not pay the full subscription amount on time;
• we believe, in our sole discretion, that your use of our Services poses a security risk to our Platform.
• During the subscription suspension period, you will continue to be responsible for all subscription fees incurred and will not be entitled to a refund or credit.

Liability and compensation

These sections are important because they describe the responsibilities and liabilities between us and you, so we ask you to read them carefully and in full.

32. Disclaimer of Warranties: notwithstanding anything to the contrary in these Terms, to the fullest extent permitted by law and excluding any applicable implied terms, warranties the exclusion of which would be contrary to any law or would render any part of these Terms void ("Non-Excludable Term"), our Services and Platform are made available to you on an "as is" basis. We disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability and fitness for a particular purpose. we further disclaim, to the maximum extent permitted by law, all representations and warranties, express or implied, that our services and/or our platform will be uninterrupted or error-free.

33. limitation of liability:

if you have a subscription:

except for any non-excludable liability that we or you cannot exclude or limit under applicable law, each party's (and each party's affiliates') liability to the other party in connection with our Services and/or these Terms, whether in contract, tort (including negligence) or otherwise, is limited as follows:

• each party and its affiliates shall have no liability to the other arising out of your use of our services and/or these terms for any loss of revenue or profit, loss of goodwill, loss of customers, loss or corruption of data, loss of capital, loss of anticipated savings, damage to goodwill, loss in connection with any other contract or any other indirect, consequential, incidental, punitive, exemplary or special loss, damage or expense (including legal costs).
• we are not responsible for your conduct, the conduct of any consumer and/or the conduct of any other third party on our Platform or when using the Euro.reviews Services, including any User Generated Content.
• except for each party's indemnification obligations as set forth in the indemnification section below, each party's (and its affiliates') total aggregate liability to the other party in all circumstances is limited to the total amount paid by you to us for our services during the 12 months immediately preceding the date on which the claim giving rise to the liability arose.

34. Compensation:

You will pay to us on demand the amount of all losses, costs (including reasonable legal costs), expenses, demands or other liabilities (whether or not of a nature and whether or not avoidable or foreseeable) incurred or suffered by us as a result of or in connection with:

• your use of our Services (such as invitations for reviews sent to your consumers, writing, creating, submitting, or soliciting fake reviews, any content you provide, or any violation of our Guidelines) or any user-generated content originating from you or otherwise related to you on our Platform;
• your breach of applicable data protection laws (including, without limitation, any breach of your obligations to send invitations to your consumers) or any act or omission by you that causes a breach of data protection (as defined in Regulation (EU) 2016/679 of 27 April 2016 (General Data Protection Regulation) ("GDPR")) and/or causes a breach of applicable data protection laws.

Disputes

35. Dispute resolution: most of your problems can be resolved quickly and to everyone's satisfaction by contacting us via email at info@euro.reviews. If you and we are unable to resolve the issue, you and we agree to pursue claims only in the jurisdictions listed in Our Contracting Entities and Governing Law.

36. We may make changes to these Terms at any time without any obligation to notify you. Because any changes to these Terms will take effect immediately without your having to expressly accept, confirm or otherwise indicate your agreement, it is your responsibility to periodically review, read, understand and update the most current version of these Terms to ensure that you agree to them.

37. Changes on our portal: We may update or change our portal in whole or in part at any time without any obligation to notify you. We are also entitled to suspend, withdraw or restrict the availability of our portal in whole or in part for business or operational reasons.

38. Events beyond our control: we try to control the things we can control. However, we will not be liable to you for any failure or delay in performing our obligations under these terms and conditions as a result of events or circumstances beyond our reasonable control.

39. Blocking access, disabling subscriptions or refusing to process payment. We may block your access, terminate your subscription, or refuse to process a payment if we reasonably believe that there is a risk - such as a potential violation of law or regulation - associated with you, your business, your subscription, or your payment. Examples of when we may do this include transactions where the payment is from a person or country subject to sanctions; or where we reasonably believe there is a legal or regulatory issue. You promise that you are not in a sanctioned country and are not on a list of sanctioned persons. We may also stop users or business accounts from a country if we cannot accept payments from that country. You should check what payment methods are available in your country to make payments. We may take any of these actions without notice.

40. Full agreement: If you agree to these Terms, these Terms (and any sales materials relating to your current subscription) constitute the entire agreement between you and us with respect to the subject matter hereof and supersede anything previously discussed or agreed to by you and us (including any prior version of these Terms).

41. Language. However, all other communications and notices under these Terms must be in English. If we provide you with a translation of these Terms, it will be for your convenience only and the Slovak version will take precedence over the translated version in all cases. We accept no responsibility for the content or accuracy of translated versions of these Terms.

42. Our contractual subjects and applicable law: These Terms and any disputes or claims (including non-contractual disputes or claims) arising out of or in connection with these Terms, their subject matter or formation, shall be governed by and construed in accordance with the law and venue of the jurisdiction applicable to European Business Solutions Ltd. with whom you have a contractual relationship as set out in the table below and shall be construed accordingly.

43. Jurisdiction: If you are entering into a contract with European Business Solutions s.r.o., then you and we irrevocably agree that the courts of Slovakia shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions, their subject matter or formation.