Business Purpose

• Provide an awareness of what a positive work environment looks like and how to cultivate positivity amongst employees.
• Train supervisors on how to be effective leaders and how to get their team to work together.
• The company currently has the employees fill out a “climate survey,” which gauges how they feel about their work environment and how effective supervision is. Presently, the survey results show that the 40% of the employees are satisfied. We would like to increase that to 90% satisfaction.

Target Audience

• All Dispatch Supervisors who lead a team of dispatchers

Training Time

• 20 minutes

Training Recommendation

• Dispatch supervisors should receive a 20-minute level 2 e-learning course, focusing on skills to create a positive work environment, establishing positive leadership, and getting the team to cooperatively work together.
• They should also receive a reference tool to provide their team members with, in the form of a PDF titled 10 Things Officers Want to Tell Dispatchers, to help cultivate positivity between the dispatchers and officers.

Deliverables

• One (1) eLearning module, developed in Articulate Rise
• One (1) PDF document titled, “10 Things Officers Want to Tell Dispatchers”

Learning Objectives

By the end of the training, the learners will be able to…

• Give examples of positive leadership skills.
• List effective ways to communicate with your team of dispatchers.
• Identify the elements you will need to create a plan that will get your team to cooperatively work together.

Training Outline

• Introductory Page
• Introductory Lesson

• Relevant company and learner information
• Positive versus Negative Workplaces
• Learning Objectives

• Content Lesson 1: Establishing Positive Leadership
• Content Lesson 2: Creating a Positive Work Environment

• Knowledge Check - Create a Plan

• Content Lesson 3: Working Cooperatively as a Team

• Knowledge Check - Scenario between Dispatch Supervisor and Dispatcher

• Final Graded Quiz
• Summary and Conclusion
• Review all information covered in the module
• Goodbye

Assessment Plan

• Five (5) question quiz containing information learned throughout the module.
• Learner must score 4/5 correct, with a final score of 80% or higher.
• The assessment is not timed.
• It will include all multiple choice, multiple select, and true/false questions.
• The learner will have two tries to pass the test.
• The evaluation questions will assess success in the objectives by including at least one question per objective.