Services Week 2023 • daily line up
Ahead of all session please utilise this Link
Also, some have asked about a Service Week Slide deck
Evaluation spreadsheet for your sessions
Can all new sessions as of 14/3 added please be flagged to CDDO comms team so we can add to the events URL?
Blog post: Join Services Week 2023
Daily line up on GOV.UK: https://cddo.blog.gov.uk/2023/03/13/services-week-2023/
Read the Code of Conduct because we want this to be an inclusive and safe space for everyone.
Services Week 2023 aims to:
If you work in the UK public sector and your session is linked to these aims then it is welcome in this open agenda! There's no need to wait for approval to schedule your session. Add your event to this line up on the day you are planning it. Try to avoid scheduling at the same time as sessions that are very similar. But, events running at the same time/day is not a problem. Not everyone is interested in every topic and session sizes are often limited anyway.
Try to record your session. You may need to contact your admins to do this. We can then share recordings on our Services Week playlist so that people who cannot attend can catch up at other times.
Session organisers should think about using tools such as Eventbrite to share invite links with registered participants with public sector email addresses. You can add invites in this open agenda but be aware this means members of the public could join your session. Here are some tips on how to use Eventbrite.
How presenters can activate captions:
Email us for more information or connect via the #ServicesWeek channel on the UK cross-government Slack.
Monday 10am to 10:15
Welcome to Services Week Megan Lee Devlin, Central Digital and Data Office, CEO
To kick off Services Week 2023 Megan will be sharing a short welcome, outlining what we can expect from the week ahead and giving a brief outline of the Central Digital and Data Office’s work on the Top 75 services - as part of government's Transforming for a Digital Future roadmap.
Sign up to Welcome to Services Week on Eventbrite
Monday 10am to midday (18 learners)
Introduction to service design training
The training will be run online 2 hours a day, 10am to midday, Monday 20 March to Thursday 23 March. The training contains some theory and lots of interactive exercises and activities. You'll meet people from different roles and organisations in the public sector. This training is an introduction and not for service designers.
This training is now full
Monday 11am to midday
Understanding failure demand using Citizens Advice data
It's been 5 years since the Advice Trends dashboards were created. This session will look back on why these dashboards were originally created and provide examples of use including a case study from Ting TIng Zhao and Robert Sewell(GDS) We will then invite feedback on how we can make further improvements to the data and how it is shared within government.
Session will be run using MS Teams and may use Mural (TBD)
Contacts: Lorna Tang (HMRC) and Pete Watson (Citizens Advice)
Sign up to Understanding failure demand using Citizens Advice data on Eventbrite
Monday midday to 12:45pm
Improving services through better data: the role of the government Data Marketplace
Government digital services rely on data to support their effective delivery to citizens. The Government Data Marketplace aims to provide the technology infrastructure and supporting process and procedures to ensure users of essential services are presented with the right information at the right time in the most efficient manner. In this way the Marketplace is a service to improve services. In this presentation you will hear more about the vision for the marketplace as well as a presentation of the results from the alpha phase of the project.
Keiran Millard (CDDO) & Antonia Panayotova (CDDO)
Monday 11am to 1pm
Policy design in uncertain times
Are you interested in learning about designing policy in government? Join us for an interactive workshop where we will explore some of the challenges we faced when trying to embed user-centred design into policymaking at a time of political uncertainty.
Interactive workshop, no knowledge needed
Facilitated by: Phil Lewington (HMRC), Bhupinder Mann (HMRC)
Maximum of 16 participants
Sign up to Policy design in uncertain times on Eventbrite [SOLD OUT]
Monday 1 to 1:20pm
ResearchOps (lightning talk)
Recruiting suitable participants to research our work is so important for building good services. We will be sharing how we utilise our in-house ResearchOps team to support participant recruitment, and to bring the most value out of our research through the use of our data repository and internal communications.
Presented by Jamie Thompson (NHSBSA).
Microsoft Teams | No knowledge needed
Nick Walton (NHSBSA) and Sarah Stokes (CQC)
Sign up to ResearchOps (lightning talk) on Eventbrite
Monday 2 to 3pm
Data visualisations: best practice and digital accessibility – Session 1 of 3
This is one part of three sessions to explore how we move towards consistent design components for data visualisation and submitting people's work to the design system backlog GitHub page for data.
Part 2 happens on Wednesday and part 3 happens on Thursday. You do not need to attend parts 2 and 3 to be able to attend this session.
In this first session we've a talk from Hannah Thomas from the Government Analysis Function within the Office for National Statistics (ONS) about best practice and digital accessibility advice for data visualisations.
This talk will cover the guidance and support that the Analysis Function Central Team offers for communicating data, statistics and analysis.
After the talk, we will also cover in this session this community's organisers plans for two workshops planned during services week to collate work that people have done around data visualisation with the intention of submitting some of the work to the GOV.UK GitHub backlog page for data.
Microsoft Teams | No knowledge needed
Hannah Thomas (ONS), Jeremy Yun (UCD and Data community organiser)
Sign up for Data visualisations: best practice and digital accessibility on Eventbrite
Tuesday 9 to 9:20am
User Needs (lightning talk)
How to understand your users and their needs, and why it makes sense to design your services according to what they need. Not what ‘the business’ wants!
Presented by Jelena Stankovic (DWP).
Microsoft Teams | No knowledge needed
Nick Walton (NHSBSA) and Sarah Stokes (CQC)
Sign up to User needs (lightning talk) on Eventbrite
Tuesday 10:00 to 11am
New teachers campaign 2023 – How following a user-centred design process guided us on our goal to help trainee teachers find a job.
Description: A targeted email campaign to students in initial teacher training to help them land their first teaching job. Using Mailchimp, a GOV campaign site, a live service, research and data.
Format and level: no knowledge needed
Alex Lee, Designer @DFE
Sign up to New teachers campaign 2023 on Eventbrite
Tuesday 11 to 11:45am
Being planet-centric – Principles for designing lower-environmentally impacting digital services
A session to share and discuss the work done by the Planet-centred design team at Defra on a set of principles to guide practical collaboration amongst multidisciplinary digital teams towards the goal of lower-environmentally impacting services. Practical advice you can put into practice today included!
Format and level: Short presentation followed by discussion. On Microsoft Teams, call will be recorded and shared after. No prior knowledge needed
Contact: Ned Gartside, Planetcentreddesign@defra.gov.uk
Sign up to Being planet-centric on Eventbrite
Tuesday 11am to 1pm
International Design in Government Call – Designing services in different languages
The International Design in Government community runs monthly calls on various topics. Anyone in any central or local government, health services, and Parliament can join the community. Speakers TBC.
Format and level: 3 short presentations followed by discussion. On Zoom. No prior knowledge needed.
Contact: IDGC community managers
[Zoom link to be added] The call will be recorded and shared afterward.
Tuesday 11am to midday
‘Beginners guide to using the Lean UX canvas’
Come along ready to participate in the fastest lean canvas exercise you’ll ever do!
Together we will tackle the problem in one hour of “How might we design the ultimate dream office?”
Lean UX is a really simple, powerful approach which helps you to work cleanly and logically through any kind of project – including website delivery work and event planning. It can help you to engage everyone in design, from SMT and policy and subject matter experts to routine agile delivery team members. It can be a tool you use quickly, or something that guides you through a longer journey. We absolutely love it and want to share it as widely as possible!
We will cover the following:
Format and level: workshop on Teams, no prior knowledge needed. We are limiting the call to 50 people and have added a waitlist, we will run extra sessions if there’s more interest.
Contact: Katharine Beer, Senior Interaction Designer, Department of Education
Sign up on Eventbrite: This training is now full but please add yourself to the waitlist and we can arrange to re-run the session
The call will not be recorded.
Tuesday 11:30am to 12:15pm
Digital & Technology Services (DTS) service redesign
Join Cheryl Doran, Assistant Director & Chief Information Officer at Birmingham City Council who has led a recent restructure. This session will talk you through how to transform your IT organisation’s focus from assets and hardware to enabling transformation and innovation across your organisation.
Sign up to Digital & Technology Services (DTS) service redesign on MS Teams
Tuesday 1pm to 1:50pm
Using design histories to document your service
How you can use design histories to consistently document changes to your service over time. This helps to provide a narrative of changes especially if you rely on contractors who may join and leave the service, or have a change in staff.
Andy will talk through how the Department for Education (DfE) has set up a CMS-backed design history service and share how you can use the open-source code to set up your own.
Online, no experience required. Open to anyone interested.
Andy Jones (Head of Design), Department for Education
Sign up to Using design histories to document your service on Eventbrite
Will also be recorded.
Tuesday 2 to 3pm (95 attendees)
Multi-disciplinary teams: product development in a changing policy landscape
The Modernising Lasting Powers of Attorney team has been set up from the start to be properly cross-functional; our ‘traditional’ digital team also contains policy colleagues, and we have treated consultation, legislation and service development as shared deliverables. We want to talk about why this is such a valuable way to work and what we’ve learned from it, with a particular focus on how to maintain trust in the team where the policy area has had different Ministers owning it, and we’ve even had a change of Public Guardian.
Format/level: Anyone interested in policy and digital working closer together
Organisers: Simon Manby & Holly Simpson (MoJ)
Tuesday 3 to 3:30pm
Making government services more efficient
A great service uses funding efficiently and works well for users. Working with departments across government, CDDO has been exploring how services can be run more efficiently, and make it easier for the public to interact with the government to meet their needs. The session will discuss some of these key opportunity areas. No prior knowledge required.
Sign up to Making government services more efficient on Eventbrite
Wednesday 9 to 9:45am
Senior female leaders in tech: a fireside Q+A with Megan Lee Devlin and Bonnie Wang `
The Central Digital and Data Office’s CEO, Megan and Director for Digital Transformation, Bonnie, share their thoughts on how to empower your career as a woman working in digital, data and technology, sharing their personal stories and top tips for success.
Sign up to Senior female leaders in tech on Eventbrite
Wednesday 10 to 10:50am
Designing for transparency and trust with automated decision-making
The line between ‘artificial intelligence’ and ‘automated decision-making’ is somewhat unclear, especially for those on the receiving end. This session discusses the relationship between transparency and trust when government decisions are automated. The session is based on the findings from a dissertation carried out by the presenter. The format will be a 30 minute presentation followed by a general discussion. Format and level: Microsoft Teams, no knowledge needed
Ishmael Burdeau, Service Assessor at DWP
Sign up for Designing for transparency with automated decision-making on Eventbrite
Wednesday 11am to midday
Designing whole services – from theory to practice
12-months on from our session on how to position service design in a large organisation. 2 case studies from Future Farming and Trade and Borders on how the new principal service design role is working in practice.
Format and level no knowledge needed
Contacts: Cathy Dutton and Lindsey Williams, Defra
Sign up to Designing whole services – from theory to practice on Eventbrite
Link for the call https://teams.microsoft.com/l/meetup-join/19%3ameeting_ZmVlYTY5ZGUtNWE3NC00ZDUzLWE2ODctYmI1NDcxZjI1YzBi%40thread.v2/0?context=%7b%22Tid%22%3a%22770a2450-0227-4c62-90c7-4e38537f1102%22%2c%22Oid%22%3a%22cb4f4c42-31bf-41e3-b76f-967a740114fa%22%7d
Wednesday 1 to 1:20pm
Picking the right UR methods (lightning talk)
It feels like, one way or another, you’re always going to be dealing with uncertainty. Planning your research sessions needs to take sources of uncertainty into account. So, if you know what you need to know and you know what types of data will help you to learn, then it should be easy to pick your methods, shouldn’t it?
This session looks at some of the key factors you need to take into account to improve the reliability of your methods. It also offers tips on techniques you should always have on standby.
Presented by Andrew Maville (NHSBSA).
Microsoft Teams | No knowledge needed
Nick Walton (NHSBSA) and Sarah Stokes (CQC)
Sign up to Picking the right UR methods (lightning talk) on Eventbrite
Wednesday 1 to 1:45pm
Birmingham City Council - The Field Worker Programme
In this session you will learn more about the approach, ways of working and challenges surrounding the development and delivery of an app that enables 3000+ field workers to be assigned and self-assign jobs with the relevant information. We will hear from the Agile Product Coach, who will provide more context about working in a multidisciplinary team. Taking a concept from the discovery phase to ultimately establishing the app as BAU. Microsoft Teams | No knowledge needed. Azim Akhtar - Agile Product Coach
Sign up for The Field Worker Programme on MS Teams
Wednesday 2 to 2:50pm
Designing for assuring standards
How we in the Department for Education (DfE) are implementing guidance and processes for better standards assurance and will demo a service we’re building for booking and managing assessments. Our MVP is starting with discovery peer reviews.
Andy Jones (Head of Design) / Kerry Lyons (Content design) / Adam Dumbell (UR)- DFE
Sign up to Designing for assuring standards on Eventbrite
Wednesday 2 to 3pm
Tell us about the design components for data visualisation you’ve worked on – Session 2 of 2
This is part two of three sessions to explore how we move towards consistent design components for data visualisation and submitting people's work to the design system backlog GitHub page for data.
Part 1 happened on Monday. Part 3 happens tomorrow. You do not have to attend part 1 to be able to attend parts 2 and 3.
In this session we will be asking participants who have worked on data visualisation design components to submit their work and ideas to a collaborative MURAL board to help us see what work has been happening across government in this space.
We will then ask participants to affinity map the work so that we can see how similarities lie between work so that we can start to think about which components might be worth taking forward to the next workshop where by we will be organising work with the intention of submitting work to the GOV.UK GitHub backlog page for data.
Microsoft Teams | Experience in designing data visualisation components needed
UCD and Data community (Hazal Arpalikli, Jeremy Yun and Pete Jobes)
Wednesday 3 to 3:30pm
Always be measuring: Getting ahead of service performance
Service performance measurement can easily be forgotten about or carried out retrospectively making it less useful and less impactful. CDDO has been working on what metrics are essential for understanding service performance and what information can be used to supplement and add an extra dimension. Measurement as early as possible helps services identify areas for improvement as early as possible and enable continuous improvement. In this session we’ll cover:
No prior knowledge required.
Sign up for Always be measuring: Getting ahead of service performance on Eventbrite
Wednesday 4 to 4:30pm
Having impact: Inside and outside the service organisation
Almost every government department, company and charity is on a journey to become a service organisation. Most weren’t built to deliver seamless end-to-end services and face headwinds in organisational culture, governance and budget. Teacher Services was formed in the Department for Education in 2018 and is now one of DfE’s biggest digital delivery portfolios. We’ll talk through what we've learnt on our journey, how we’ve brought policy and digital delivery together, created and maintained a service line approach, and continue to bring colleagues on the journey towards being a service organisation.
Talk followed by discussion | Microsoft Teams | Open to all
Contacts: Pete Ward (Department of Education (DfE)); Rachel Hope (NHS England, formally DfE)
Join the meeting (Teams Link) for Having impact: Inside and outside the service organisation
Thursday 9 to 9:20am
Content design: principles and practice (lightning talk)
This talk is for you if you are:
As a content designer, you will need to make the case for user-centred design every day. To do this you will need a solid grasp of content design principles. But you also need to be a strong advocate for user-centred design (UCD) in your organisation. We hope this talk will help you to do both.
At CQC, we are transforming our digital services. This talk will share some of what we've learnt so far. We’ll be talking about:
We'll also share:
Presented by Claire Gittins (CQC)
Microsoft Teams | No knowledge needed
Contacts: Nick Walton (NHSBSA) and Sarah Stokes (CQC)
Sign up to Content design:principles and practice (lightning talk) on Eventbrite
Thursday 9:30 to 11am
How do you measure your team's successes?
Performance frameworks are an important resource to understand and show the value your team, service or product is adding to the organisation and its users. Come along to our session to learn about the foundations of building a good performance framework and how we applied performance frameworks to measure the value to an organisational team. We will talk through a couple of case studies, lessons learnt along the way before getting you to build your own performance framework.
Format and level (Case Study/ Activity/Q&A, no knowledge needed or advanced)
Nicola Bibby (HMRC), Bhupinder Mann (HMRC)
Join the meeting (Teams Link) for How do you measure your team's successes?
Thursday 10 to 11am
Digital sustainability – an opportunity to support greening of government
Digital is not “free” from an environmental point of view. Every megabite we send, download and consume has a carbon cost. The good news – what we do as individuals, how we design our services for users, and the decisions we make on how we build and operate those services all have an impact we can influence or control. This talk will be about what you can do as service designers.
Microsoft Teams | no knowledge needed
Tony Sudworth, Sustainability Lead, DWP
Join Digital sustainability - an opportunity to support greening of government on MS Teams
Thursday 10:30 to 11am
Designing for users with dyscalculia or low numeracy
Dealing with money is stressful for many people, but what is it like for people with dyscalculia who struggle with numbers?
Laura, Jane and Rachel will talk about what it’s like living with dyscalculia and using everyday services. They will:
● reflect on how dyscalculia impacts daily life
● show examples of content that causes problems for people with dyscalculia
● explain how to improve services for people who struggle with numbers
Presenters: Laura Parker (HMRC), Jane McFadyen (DWP), Rachel Malic (HMRC)
Duration: 30 minutes
Microsoft Teams talk open to all: Sign up for Designing for users with dyscalculia or low numeracy on Eventbrite
Thursday midday to 1pm
Putting the design in co-design: A Defra perspective
Have you ever come across these questions? ‘What does the co refer to in co-design?’ ‘How do we design for co-design?’ If your answer is yes, come along to our session to find out more. This session is a set of short talks from co-design convenors across design and policy in the Future Farming and Countryside Programme at Defra.
Lightning talk + discussion. No prior knowledge needed
Contacts: Vidya, Marion, Nev, Co-design Team, Defra Future Farming
Sign up to Putting the design in co-design: A Defra perspective on Eventbrite – event open to all
Thursday 13.00-14.00
Discuss a design challenge: Designing for the employee journey
Applying design thinking to the employee experience can have positive outcomes for employees, operational staff and the organisation as a whole. However, designing user-centred employee services and processes can be complex, involving multiple stakeholders, user groups and systems.
In this session, colleagues from DCMS will share their experience in applying user-centred design principles to optimise and improve the employee experience. This will be followed by an interactive discussion with attendees about their own experiences to share suggestions and helpful tips for approaching this challenge across government.
Short presentation followed by an interactive discussion. No prior knowledge required.
Ezequiel Serrano (Service Designer, DCMS) and Lauren Boydell (Content Designer, DCMS)
Sign up to Discuss a design challenge: Designing for the employee journey on Eventbrite. Open to all and hosted on Google Meet.
Thursday 1 to 1:20pm
The UK Government Design Principles (lightning talk)
The Government Design Principles are central to our work in government. They guide everything we do, and how we do it. There are only 10, but they are hugely important. Speakers Tim Paul and Jane Martin (GDS) will talk you through them and share pointers about where you can find out more.
Microsoft Teams | No knowledge needed
Contacts: Nick Walton (NHSBSA) and Sarah Stokes (CQC)
Sign up to The UK Government Design Principles (lightning talk) on Eventbrite
Thursday 1 - 1:40pm
Emerging capability trends in DDaT
20 min presentation and 20 min discussion/Q&A (no knowledge needed)
Last year HMG published a new Digital Strategy - Transforming for a digital future - which sets out a roadmap for government. Furthermore the recent CDDO workforce commission illustrates some of the emerging trends. In this conversation CDDO will introduce both the strategy and the findings from the recent study, and explain how Government is taking action to build sustained digital and data capability."
Sign up to Emerging capability trends in DDaT on Eventbrite
Thursday 2pm – 3pm
Universal Barriers Show & Tell
Universal Barriers are a way of building services that are fully inclusive for all users, of all characteristics and in all situations, beyond the best understood areas of web accessibility and assisted digital support for users with low digital capability.
A community was formed in 2020 for people across government to meet and discuss how barriers can be interpreted and how they were being used within different departments. The purpose of this meetup is to regroup and welcome any new members into the community that are interested in inclusive design. We will be reiterating what the barriers are and how they can be used and hear from members of the community who will share how barriers have been embedded into their organisation and how they have helped them design against problems differently.
Please join us and share this with anyone else that may be working in the inclusive design space.
Format / Level : Anyone interested in inclusive design
Hosted by Lorna Tang (HMRC) and Mike Brazier (Home Office)
Open to all – Sign up to Universal Barriers Show & Tell on Eventbrite
Thursday 2 to 3pm
Help us submit design work for data visualisation into the GOV.UK design system – Session 3 of 3
This is part three of three sessions to explore how we move towards consistent design components for data visualisation and submitting people's work to the design system backlog GitHub page for data.
Part 1 happened on Monday and part 2 happened yesterday. Ideally you would have attended part 2 to attend this session, though if you think you can still help, please join us.
In this session we will be asking participants to organise and prioritise what design components for data visualisation we should submit to the GOV.UK design system GitHub backlog page for data. We will be using a collaborative MURAL board to help us work together in this session.
Microsoft Teams | Experience in designing data visualisation components needed
UCD and Data community (Hazal Arpalikli, Jeremy Yun and Pete Jobes)
Thursday 3 to 3:45pm
Sharing the potential of prisoner facing services
In this session we will present our work over the past year which aimed to explore and highlight how laptops given to prisoners could be used to provide new services and products aimed at giving prisoners more agency to support their rehabilitation.
Google slides | No knowledge needed
Presented by Craig Beaton (Senior User Researcher) John Ferguson (Senior Service Designer) Olivia Todd (Senior Interaction Designer) Ministry of Justice – HMPPS Justice Digital – Prisons
Sign up to Sharing the potential of prisoner facing services on Eventbrite
Thursday 4 to 5pm
Interaction design in uncertain times – a Lean Coffee event
An informal event where anyone can raise a topic for discussion on the theme of ‘Interaction Design in uncertain times’. You can participate as much or little as you like. We’ll create breakout rooms for discussion if there are a lot of us.
For interaction designers and anyone interested in interaction design.
Contacts: Katharine Beer, Casey Hindle, Becca Gorton, DfE
Sign up to Interaction design in uncertain times – a Lean Coffee event on Eventbrite
Friday 9 to 9:20am
Service Standards (lightning talk)
Service standards with a twist... like you've never heard them before!
The service standards are a set of criteria to help government create and run good services. We'll be sharing with you what those standards are, how we should work to meet those standards, and why it matters that we do.
Presented by Nick Walton (NHSBSA).
Microsoft Teams | No knowledge needed
Contacts: Nick Walton (NHSBSA) and Sarah Stokes (CQC)
Sign up to Service Standards (lightning talk) on Eventbrite
Friday 10 to 11am
Content design in uncertain times – a Lean Coffee event
An informal event where anyone can raise a topic for discussion on the theme of ‘Content design in uncertain times’. You can participate as much or little as you like. We’ll create breakout rooms for discussion if there are a lot of us.
For content designers and anyone interested in content design
Contacts: Laura Churchill, Defra and Dani Barge, Cabinet Office
Sign up to Content design in uncertain times – a Lean Coffee event on Eventbrite
Friday 11am to midday
Resetting Communities of Practice – Ministry of Justice
In this talk, you’ll gain an understanding on ways you could update and reshape your Communities of Practice and x-ucd collaboration sessions, to ensure they are meeting the needs of designers and researchers in your organisations. At the Ministry of Justice, I led a piece of work to understand the barriers people faced, and how we might address them.
MS Teams meeting talk, for those interested in communities of practice.
Facilitated by: Kellie Green (MOJ) kellie.green@digital.justice.gov.uk
Sign up to Resetting iCommunities of Practice on Eventbrite
Friday 12 to 12.50pm
What holds you back from digital delivery?
What holds you back from digital delivery? Funding? Procurement? Policy? Understanding of agile? Come along to this session to have your voice heard and hear the latest thinking from our work exploring systemic challenges to successful digital delivery. We're keen to hear what you think needs solving, and whether our proposed solutions are the way to do it. Our project is tasked with Mission 6 of the Digital and Data strategy to establish 'A system that unlocks digital transformation'.
Some experience of digital delivery required.
Rosie Shann, CDDO
Sign up to ‘What holds you back from digital delivery?’ via Eventbrite \
Friday 12:30 to 1pm
Service improvements: Finding out what works
CDDO has been exploring opportunities within services, but we don’t know how effective service improvements are at capturing these opportunities. In this session, we’ll discuss a new project CDDO has launched to find out what makes service improvements effective, thanks to the Evaluation Accelerator Fund. We want to find out about the great work across government to improve services - this project will be an opportunity to tell us about improvements you’ve made in services and what you’ve learned. This session will be a chance to find out more about getting involved. No knowledge needed.
Sign up to Service improvements: Finding out what works on Eventbrite
Friday midday to 12:45pm
Improving services through better data: the role of the government Data Marketplace
Government digital services rely on data to support their effective delivery to citizens. The Government Data Marketplace aims to provide the technology infrastructure and supporting process and procedures to ensure users of essential services are presented with the right information at the right time in the most efficient manner. In this way the Marketplace is a service to improve services. In this presentation you will hear more about the vision for the marketplace as well as a presentation of the results from the alpha phase of the project.
Keiran Millard (CDDO) & Antonia Panayotova (CDDO)
Friday 1 to 1:45pm
Children's employment service - Surita Solanki and Laura Van Krieken
Laura and Surita will be talking about the service design work they are currently doing with the Children's Employment Service team as part of Birmingham City Council's Customer Service Programme. They will talk about things they learned through the discovery process in mapping out the current user journeys and creating future state user journeys in collaboration with the service area and subject matter experts.
Sign up for Children's employment service on MS Teams
Friday 2 to 4pm
GDS Open Show and Tell 2023 – Government Digital Service
For the last 4 years, we have been running an annual GDS open to the public show and tell session to share what GDS is doing to help government deliver end-to-end, user-focused services. The show and tell is open to anyone to watch online.
Sign up to the GDS Open Show and Tell 2023 on Eventbrite
Friday 2 to 2:25pm
Setting up for success with the new Digital Functional Standard
In this session we will be sharing the work we have done in CDDO to develop the newly published Functional Standard for the Digital, Data and Technology (DDaT) function, working with experts and digital leaders from across government. The standard is aimed at senior leaders and provides a high-level framework for all aspects of digital transformation and delivery, including a focus on services. Find out how the new Digital Functional Standard can help your organisation set up for success. No prior knowledge required.
Sign up to Setting up for success with the new Digital Functional Standard on Eventbrite
Friday 3 to 4pm
“ChatGPT Unleashed”: a peek into the capabilities of AI language models
This session is designed for anyone intrigued by ChatGPT.
We plan to showcase a demonstration of the service (provided it's functional!) and guide you through the sign-up process.
If you're already using ChatGPT or a comparable model in your work, we encourage you to attend, prepared to discuss the various ways you leverage its capabilities.
Based on the number of participants, we may organise breakout rooms to explore topics such as: pros and cons, potential guidelines and best practices, and essential aspects related to ethical considerations and responsible use.
(And yes, ChatGPT suggested the title and rewrote the text here!)
Sign up to “ChatGPT Unleashed”: a peek into the capabilities of AI language models on Eventbrite
In order to establish and maintain an inclusive environment we ask members to agree to the following code of conduct:
(These guidelines are adapted from the Practical Service Design community guidelines, Afrotech Fest, Code for America, UKGovcamp codes of conduct.)
Last updated: 6 March 2023