“MASNAGET” Limited Liability Partnership (hereinafter referred to as the “Licensor”) publishes this License Agreement setting forth the terms and conditions for the use of the “aiokk” Service (hereinafter referred to as the “Agreement”).

This Agreement constitutes a public offer under the Civil Code of the Republic of Kazakhstan. By accessing the Website or the Service, the User is deemed to have joined and accepted all terms and conditions of this Agreement. The Agreement governs access to and use of the Services.

This Agreement, together with the Personal Data Privacy Policy, collectively constitute the governing documents of this Agreement.

By clicking the “I Agree” button or any equivalent action, and/or using the Licensor’s services, you accept the terms of this Agreement and become a User.

If the Services under this Agreement are utilized by an organization, you enter into this Agreement on behalf of that organization. To bind your organization to the terms of this Agreement, you must have appropriate authority; otherwise, you must not register to use the Services.

The Licensor hereby informs you that the operation of the “aiokk” Service and the generation of data through its use is facilitated by technologies (software, services) powered by artificial intelligence (hereinafter referred to as “AI”) provided by third parties.

When using the Website or the Service, you must always refer to the original terms governing the use of the technologies established by their copyright holders or licensors (hereinafter referred to as “Right Holders”), as the Right Holders may amend them or introduce new restrictions. You bear the responsibility for complying with the requirements and restrictions of the Right Holders set out in the terms governing the use of such technologies. If the terms of this Agreement conflict with the terms governing the use of specific AI technologies, the latter shall prevail.

1. Terms and Definitions Used in the Agreement

Unless otherwise expressly stated in the text of this Agreement, the following words and expressions shall have the meanings specified below:

1.1. Licensor – Limited Liability Partnership “MASNAGET,” BIN 201240036557, registered in accordance with the laws of the Republic of Kazakhstan, located at: Republic of Kazakhstan, Astana city, Sauran street, 18 office 6, postal code 010000. The Licensor is the Operator, Owner, and Administrator of the Website and Services.

1.2. Authentication – Verification of the User’s credentials for remote access to the Website and Services, conducted using a login (username) and password.

1.3. Personal Account – The User’s personalized section on the official Licensor website https://aiokk.io, https://my.aiokk.kz or https://my.aiokk.ru, providing functionality for specific services, accessible to the User after authorization.

1.4. Login – The registered email address provided by the User during registration or authentication on the Website or Services, particularly for accessing the “aiokk” Personal Account Service.

1.5. Personal Data – Information about the User (name, individual identification number/business identification number, phone numbers, email addresses, access credentials: password, login, etc.) that relates to an identified or identifiable individual based on such information and recorded in electronic, paper, or other tangible form. Such data is classified as restricted access under the laws of the Republic of Kazakhstan.

1.6. User or You – A legally capable individual intending to use or using one or more Licensor Services for personal purposes or on behalf of and in the interest of a legal entity they represent, including visitors to the Website or Services who accept the terms of this Agreement.

1.7. Website (web-site) – An information resource, electronic database, and tool accessible at the domain addresses https://aiokk.io, https://aiokk.kz and https://aiokk.ru, providing Users with informational materials, services, and sections.

1.8. Information – Any materials and data provided by the User in connection with the use of the Website or Services.

1.9. Service – A software program designed for automated telephone call analytics using AI technologies and other third-party services. The functional capabilities of the Service (options, technical features) are published on the Website at: https://aiokk.io

1.10. User Account – A collection of User data necessary for authentication and providing access to their personal information and settings on the Website or Services.

1.11. Pre-prompt – Instructional and/or interrogative texts used to ensure structured and targeted interaction between the User and third-party services.

Unless otherwise specified, all other terms and definitions used in this Agreement shall be interpreted uniformly in accordance with the applicable laws of the Republic of Kazakhstan.

2. Subject of the Agreement

2.1. The Licensor grants the User the right to use the Service (a simple, non-exclusive license), realized through registration in the Service, authorization, subsequent connection of a data source, configuration of the Service, and initiation of the automated analytics process for telephone calls within the Service’s functional capabilities, provided the User maintains a positive account balance. The module’s functionality is published online at: https://aiokk.io, https://aiokk.kz and https://aiokk.ru.

2.2. Registration and/or use of the Website or Service signifies the User’s consent to the collection and processing of their personal data by the Licensor under the terms outlined in this Agreement.

2.3. This Agreement remains in effect throughout the duration of the Licensor’s exclusive rights to the Service, provided the User complies with the Agreement’s terms.

2.4. This Agreement sets forth the rules for the use of the Website and Service and applies to all Users utilizing the Website or Service in any manner, including its functionalities. By using the Website or Service, you confirm that you have read, understood, and agree to adhere to the terms outlined in this Agreement.

2.5. The terms of this Agreement apply both to the Website as a whole and to its specific Services. Compliance with the terms of this Agreement is a prerequisite for the Users’ access to and proper use of the Website and Service.

2.6. By using the Website or Service in any manner and to any extent within its declared functionality, the User confirms that they:

2.6.1. Have fully reviewed the terms of this Agreement.

2.6.2. Accept all terms of this Agreement unconditionally and in full, understand the potential consequences of its breach, and agree to comply with the terms or discontinue use of the Website or Service if they disagree with the Agreement.

2.6.3. Guarantee that they will not use or refrain from using the Website or Service in violation of the laws of the Republic of Kazakhstan, this Agreement, or with the intent to harm the Licensor or third parties.

2.7. Please note that this Agreement may be amended by the Licensor at its sole discretion at any time without specific notice to the User. The new version of the Agreement and/or mandatory documents it references will take effect upon their publication on the Website or Service unless otherwise stated in the new version.

2.8. Continued use of the Website or Service after amendments to the Agreement constitute acceptance of those amendments. If the User disagrees with the changes, they must cease using the Website, Service, and their components. Ceasing access to the Website, Service, or their components does not entitle the User to a refund of fees paid for the Services, including services provided via the “aiokk” Personal Account.

2.9. The User consents to receive information, advertisements, and offers from the Licensor via the email addresses and phone numbers they provided during registration or while using the Website, Service, and/or Personal Account, including through messengers, SMS, push notifications, phone, or internet calls.

2.10. The Licensor may use the User’s email addresses, phone numbers, and other data provided during registration or usage of the Website, Services, or Personal Account to send them information, advertisements, and offers via the aforementioned means.

2.11. This Agreement applies to all existing (functioning) Services of the Website or Service at the time of joining the Agreement, as well as any modifications or additional Services implemented in the future.

2.12. The User accepts this Agreement regardless of their country of citizenship or tax residency.

2.13. Any disputes, claims, or petitions regarding the use of the Website or Service will be resolved under the laws of the Republic of Kazakhstan at the Licensor’s registered location.

2.14. This Agreement constitutes the full and exclusive terms agreed upon by the Licensor and User concerning its subject matter, replacing any prior agreements, whether written or oral.

2.15. This Agreement, entered into by accepting this offer, does not require bilateral signatures and is valid in electronic form.

3. Features of Using the Service

3.1. Third-party Services

3.1.1. The User agrees that the generation of Content while using the Service is carried out using third-party technologies (artificial intelligence capable of generating texts based on user queries). The Content generation may involve one or more third-party services. By formulating their Query, the User provides the Service’s Right Holder with the information contained in the Query, which processes the corresponding information and Content. Third-party services are not part of “aiokk,” and their Right Holder is not affiliated with the Licensor. Therefore, the Licensor bears no responsibility for processing or safeguarding the data provided in Queries or Content, nor for the actions of Right Holders of third-party services or their affiliates or contractors concerning Queries or Content.

3.1.2. By using “aiokk,” the User confirms they have read, agreed to, and accepted the terms of use for the AI-based third-party services, available at the following links:

3.1.2.1. OpenAI: Terms of Use, Content Policy, Sharing & Publication Policy, Usage Policies.

3.1.2.2. GigaChat by PJSC “Sberbank”: Beta Terms, Permissible Use AI.

3.1.2.3. YandexGPT: Terms of Use.

3.1.2.4. Wit.ai: Terms.

3.1.3. The User guarantees they have obtained all necessary consents and rights to provide information contained in the Query to the “aiokk” Service and third-party services.

3.1.4. By submitting a Query and providing information, the User voluntarily grants access to such data for third-party services. The User acknowledges that third-party services independently process the provided information. The Licensor forwards the Query data as part of the Pre-prompt to third-party services and bears no responsibility for data processing or safeguarding nor for the actions of third-party services or their Right Holders concerning such data.

3.1.5. Due to the nature of machine learning in third-party services, Content may not be unique, as other users may receive similar or identical Content if their Queries match partially or fully. The Content may not reflect factual accuracy, and the Licensor is not responsible for erroneous Content. Content generated in response to other Users’ Queries that partially or entirely matches your Content is not considered your Content.

3.1.6. The module may be unavailable or function slowly due to reasons beyond the Licensor’s control, such as issues with third-party services or their Right Holders. As such, the Licensor is not responsible for the unavailability of third-party services, regardless of the cause.

3.1.7. The Licensor does not initiate, control, or verify the content of Queries submitted by Users. Therefore, the Licensor cannot and should not be aware of any potential violations of third-party rights or laws when using the Service.

3.1.8. Access to the Service and related documentation is provided “as is,” meaning the Licensor is not liable for issues related to installation, updates, support, operation (including compatibility issues with other software or drivers), ambiguous interpretations of documentation, or unmet User expectations. The Licensor may refuse to fulfill obligations and is not responsible for the consequences if limitations arise from third-party service providers or unforeseeable circumstances.

3.1.9. The Licensor is not liable for the User’s use of Content that may infringe third-party intellectual property rights.

3.1.10. Content may be utilized by Right Holders of third-party services to develop and improve their technologies under the usage terms of the respective third-party service.

3.1.11. The Licensor has the right to store User conversation recordings obtained from connected data sources or manually uploaded by the User for processing and operational access. These recordings may be stored for up to three years after the termination of this Agreement.

3.2. Use of User Data

3.2.1. The Licensor does not utilize User Queries or Content for commercial purposes or to enhance the Service. The Licensor commits to using Queries and Content solely within the scope defined in clause 3.2.2 of this Agreement.

3.2.2. Due to the technical characteristics of the Service, Queries and Content are stored and processed on the Licensor’s servers. The Licensor processes Queries and Content strictly to ensure the proper operation and stated functionality of the Service.

3.2.3. From the moment Content is generated and Query or Content data is processed, the Licensor retains information regarding the Query’s content, Content, and details about the intellectual property and personal data used for Content generation, as necessary to maintain Service functionality.

3.3. Intellectual Property Objects

3.3.1. If the Query contains third-party intellectual property objects, the User must obtain consent from their Right Holders for the respective usage.

3.3.2. Exclusive rights to intellectual property objects arising from the User’s use of the Service belong to the User. The Licensor may use these objects to the extent and in the manner necessary to ensure the Service operates as intended and delivers its stated functionality.

3.4. Personal Data Processing Policy

3.4.1. If the Query involves personal data, the User must obtain consent from the data subjects, ensuring compliance with the requirements of clauses 3.1.1 and 3.2.2 of this Agreement. This includes obtaining consent for the collection, recording, storage, and destruction of personal data. The User bears responsibility for using personal data in the Service without obtaining the necessary consents.

3.4.2. If the Licensor is subjected to administrative, civil, or other legal liability due to the User’s unauthorized use of information, including personal data or third-party intellectual property objects, resulting from a breach of clauses 3.3.1, 3.4.1, or 3.5.1 of this Agreement, the Licensor is entitled to recover the associated costs from the User, including actual damages and lost profits.

3.5. Service Use Restrictions

3.5.1. The User agrees not to use the Service in a manner that violates or may potentially violate the laws of the Republic of Kazakhstan, the laws of the User’s country of residence or tax residency, or international laws, as well as the rights of third parties.

3.5.2. The Licensor reserves the right to impose restrictions on the content of Queries or Content to ensure compliance with applicable laws and the rights of third parties. The Licensor may also limit the frequency or number of Queries to reduce the load on the infrastructure of the Licensor or third-party services.

4. Exclusive Rights

4.1. Under this Agreement, all intellectual property rights, including proprietary, unique, exclusive, and commercial rights to the Services, the “aiokk” Personal Account Service, and associated functionalities remain solely with the Licensor. At no point do these intellectual property rights transfer to the User.

4.2. The User is prohibited from transferring, reselling, distributing, publishing, or sharing, in any form, the rights to use the Licensor’s Services.

4.3. The domain name of the Website https://aiokk.io, the aiokk ecosystem, other Services, and all objects available on the Website—including design elements, text, graphical images, videos, scripts, software, databases, and other content—are the exclusive property of the Licensor. The Licensor retains all rights to these objects, including rights related to intellectual creative works, trademarks, patents, copyrights, and trade secrets.

4.4. The use of the aforementioned objects is permitted only within the framework of the functionality provided by the Website and Services. Any other use, including reproduction, modification, distribution, or any other forms of use, is prohibited without prior permission from the Licensor.

4.5. The Licensor reserves the right to provide similar usage rights for the Website and Services to other Users.

5. Terms and Conditions of Service Use

5.1. The Licensor provides the User with access to the Service following registration and upon the User replenishing their account balance in the Service. In some cases, access may be granted after signing an agreement with the Licensor.

5.2. To use the Service (including all Website sections and specific Service functionalities), the User must complete the registration and/or authorization process on the Website or Service.

5.3. The range of functionalities requiring prior registration and/or authorization is determined at the sole discretion of the Licensor and is subject to change.

5.4. The Service constitutes a software product and an IT solution owned and operated by the Licensor.

5.5. By registering on the Website or Service, the User confirms that:

5.5.1. They possess the legal capacity and authority to accept this Agreement, comply with its terms, and bear responsibility for its breach, including for relationships arising from using the Website or Services.

5.5.2. The data provided during registration is accurate and valid.

5.5.3. They have the rights and authority to act on behalf of the represented legal entity, individual, or entrepreneur.

5.5.4. They provide a correct and registered email address for registration and authorization, bearing full responsibility for costs incurred within the Service due to the functionalities utilized.

5.6. The User’s rights to use the Website or Service, granted through their login credentials, are non-transferable and must not be shared with third parties. The User bears full responsibility for safeguarding their login credentials.

5.7. Any actions performed using the User’s login credentials are deemed to have been conducted by the User, unless they notify the Licensor of unauthorized access or loss of credentials as outlined in clause 5.8 of this Agreement.

5.8. In the event of unauthorized access, loss, or disclosure of login credentials, the User must promptly inform the Licensor by email using the address registered in their account.

5.9. For inquiries or issues related to the Website or Service, the User may contact customer support at info@aiokk.io 

5.10. Customer support services include: ensuring optimal Website and Service performance, updating the Website or Service, resolving technical issues, eliminating system errors, and providing professional consultations.

5.11. The customer support service operates according to the following schedule:

Additional response time restrictions may apply for certain types of requests. Requests submitted outside of business hours will be processed on the next business day.

5.12. The User may not assign or transfer this Agreement or any rights or obligations specified herein without prior written consent from the Licensor. However, the User may assign the Agreement to a successor legal entity resulting from a merger, acquisition, or sale of all or substantially all of its assets, provided that the Licensor is notified in writing.

The Licensor may assign this Agreement without User notification in the event of a merger, acquisition, reorganization, or sale of all or substantially all of its assets. Any other attempts to assign or transfer will be considered null and void.

6. Rights and Obligations of the Parties

6.1. Licensor Rights

6.1.1. To establish rules of conduct on the Website and in the Service, as well as usage rules, and to demand compliance with these rules from the User.

6.1.2. To request documents from the User to verify the accuracy of the information provided during registration. If the User fails to provide such documents, the Licensor may, at its sole discretion, block or delete the User’s account and deny access to the Service or its specific functionalities.

6.1.3. To block or delete the User’s account, deny registration, restrict or prohibit access to the Website and Service, and delete any User Content without explanation in the following cases:

6.1.3.1. Violation by the User of this Agreement or other Licensor documents.

6.1.3.2. Actions by the User that cause or may cause reputational harm to the Website, Service, Licensor, or third parties.

6.1.4. To unilaterally introduce new tariffs, amend or cancel existing ones, modify the rules for using the Website and Service, or change their content.

6.1.5. To demand timely payment from the User for Services in accordance with the conditions described on the Website or in a separate agreement.

6.1.6. To carry out technical, preventive, and emergency maintenance without User notification. The Licensor may restrict or completely suspend access to the Website and Service during these periods.

6.1.7. To suspend or terminate the operation of the Website or Service at any time for reasons of security, legal compliance, technical maintenance, or for any other reason without prior notice to the User.

6.1.8. To modify or release new improved versions of the Service, update its functionalities, and make changes to the content or other objects associated with the Website or Service.

6.1.9. To send Users informational messages. By registering and using the Website or Service, the User agrees to receive such messages at the email addresses and phone numbers provided during registration.

6.1.10. For advertising purposes, to use the User’s name in public communications, including printed media, online content, business negotiations, and other promotional materials.

6.1.11. To deny access to the Service if the User is engaged in illegal activities or uses the Service for unlawful purposes.

6.1.12. To take any measures permitted by law to protect its intellectual property rights in relation to the Website, Service, and their content.

6.2. Licensor Obligations

6.2.1. To provide the User with access to the Website and Service in accordance with this Agreement upon successful registration and authorization.

6.2.2. To take precautions to ensure the confidentiality of the User’s personal data, following generally accepted business practices.

6.2.3. To block or correct personal data upon the User’s request or upon receipt of a legitimate request from state authorities or other authorized entities.

6.3. User Rights

6.3.1. To gain access to the Service after completing registration and paying the applicable tariff or tariff plan in accordance with the commercial offer or by replenishing the balance of their account. In some cases, access may also be granted under an agreement with the Licensor upon signing the relevant contract.

6.3.2. To require the Licensor to fulfill its obligations under this Agreement in a timely manner.

6.4. User Obligations

6.4.1. To fully review and familiarize themselves with the terms of this Agreement before beginning to use the Service.

6.4.2. To comply with all terms of this Agreement, as well as other documents and acts issued by the Licensor.

6.4.3. To use the Website and Service solely for the purposes and in the manner prescribed by this Agreement and permitted under the laws of the Republic of Kazakhstan.

6.4.4. During the registration process on the Website or Service, to provide accurate and complete information in response to all questions in the registration form and to keep this information up to date. The User bears full responsibility for any consequences arising from the provision of false or outdated personal data.

6.4.5. To verify the accuracy of all information provided for the use of the Service and for the provision of services, including but not limited to contact details such as phone numbers, email addresses, and other personal information related to the User, their representatives, clients, or counterparties.

6.4.6. To provide, upon request from the Licensor, documents confirming the personal data submitted during registration, as well as any additional information directly related to the services or the Service.

6.4.7. To maintain the confidentiality of their login credentials for accessing the Service. The User is solely responsible for the security and confidentiality of their password. The User must immediately notify the Licensor of any unauthorized access to the Service using their account or any breach of the confidentiality of their password.

6.4.8. To respect the intellectual and non-intellectual property rights of the Website and Service owners while using them. The User must not engage in any actions that could be deemed as violating the laws of the Republic of Kazakhstan or international law, including those related to intellectual property rights, copyright, and related rights, or any actions or omissions that may disrupt the normal operation of the Website or Service.

6.4.9. To comply with other requirements and fulfill additional obligations stipulated by this Agreement, other Licensor acts, and/or those posted on the Website or Service.

6.4.10. For the proper and full operation of the Service, the User must independently and at their own expense configure the data source to enable two-channel recording of telephone conversations. Otherwise, the Service disclaims all responsibility for poor analytics quality. In such cases, the Service is deemed to have been fully provided, and the cost of the analytics performed on such conversations is non-refundable.

6.4.11. If the User receives any requests to delete content or notices of rights violations related to the User’s data, they must promptly:

(i) cease using the corresponding element with the Services; and

(ii) notify the Licensor.

If the Licensor receives any requests to delete content or notices of rights violations related to the User’s data, the Licensor may act in accordance with its policy, notify the User, and consult with them regarding further steps.

6.4.12. The User is obligated to respond to third-party requests using the information available to them. The User must independently gather the information required to respond to third-party requests and contact the Licensor only if they are unable to fulfill such requests despite making reasonable efforts.

6.4.13. When distributing Content that requires labeling under applicable laws, the User must ensure such labeling is performed independently.

6.5. Restrictions for the User

The User is prohibited from:

6.5.1. Disrupting the proper functioning of the Website or Service.

6.5.2. Providing false or fictitious information during registration or subsequently.

6.5.3. Reverse-engineering, decompiling, translating, or otherwise attempting to discover the source code or underlying components of the models, algorithms, and systems used in the Services provided by the Licensor or “aiokk” The User must not use the Service or its Content to develop competing services or programs or employ automated or software-based methods to extract data or results from third-party services or the “aiokk” Service, including scraping, web crawling, or data mining.

6.5.4. Representing the Content generated by the Service as human-created in cases where it is not or otherwise violating the policies or terms of use of third-party services established by their Right Holders.

6.5.5. Using the Service to exploit, harm, or attempt to exploit or harm minors in any way.

6.5.6. Using the Service to insult or harm specific groups of people based on their age, social, physical, or mental characteristics, or to substantially distort the behavior of individuals belonging to these groups in a way that causes or may cause them or others physical or emotional harm.

6.5.7. Generating or distributing false information, personal or private data, or any other Content that could harm third parties or be used for discreditation, humiliation, or other harassment of third parties. This includes targeting individuals or groups based on their social behavior or other identifiable characteristics, either online or offline.

6.5.8. Using the Service for fully automated decision-making processes that negatively impact individuals’ legal rights or otherwise create or alter enforceable obligations.

6.5.9. Employing the Service to create or distribute information intended for use in judicial proceedings, law enforcement, immigration processes, or other similar fields.

6.5.10. Using the Service to create Content that incites violence, promotes illegal activities, violates ethical standards, contains profanity, or advocates hate and/or discrimination.

6.5.11. Uploading Queries or Content containing legally protected information, such as state, banking, tax, commercial, or medical secrets.

6.5.12. Uploading or generating Queries or Content within the Service that violates the terms of use for third-party services or the laws of the Republic of Kazakhstan.

6.5.13. Using third-party services to generate Content classified as prohibited under their respective terms of use.

7. Payment for Service Use

7.1. General Payment Terms

7.1.1. Payment for access to the Website and Services is made in accordance with the tariffs approved and published by the Licensor on the Website or in a designated section of the Service.

7.1.2. Services are provided only when the User’s account balance in the Personal Account is positive and sufficient to cover the cost of the next Service. If the balance is depleted or insufficient, the provision of Services will be suspended until the User replenishes their account to a sufficient positive balance.

7.1.3. Upon initial registration, the User may receive from the Service a welcome bonus credited to their Personal Account, which can be used to pay for Services. This bonus is credited only once per account, is non-transferable to other Users, and cannot be withdrawn, converted, or deposited. The welcome bonus will be automatically voided if, within seven days of registration in the System, the User has not connected a data source and has not triggered any billing events (including top-ups or charges for analytics and/or subscription services).

7.1.4. After payment, the User gains access to the relevant Services. In some cases, access may also be granted after signing an agreement with the Licensor.

7.1.5. Funds deposited by the User to their account have no expiration date and may be used at any time to pay for individual Services or tariffs.

7.1.6. The User acknowledges that tariffs, tariff plans, and Service functionalities may have specified validity periods, as indicated on the Service pages. By accepting these terms, the User agrees to the rules and timeframes established by the Licensor. Validity periods are calculated based on Astana time, and periods measured in days, weeks, or months include the activation day, which counts as the first day regardless of the time of activation.

7.1.7. The User must pay all fees due to the Licensor in the currency and under the terms outlined in the tariffs or agreements published by the Licensor on the Website or Service. The User authorizes the Licensor to charge the User’s selected payment method for applicable fees and will provide the necessary documentation for the transaction.

7.1.8. Payments made by the User under this Agreement are non-refundable, regardless of the payment method used. The User accepts that all payments are for the right to access and use the Services, as per the terms of this Agreement and the approved tariffs, and not for the actual usage of specific functionalities.

7.1.9. Payments do not include taxes, and the User is responsible for paying all applicable taxes unless the Licensor is legally required to collect them. If the User provides a valid tax exemption certificate, the Licensor will not charge such taxes.

7.1.10. Payments must be made net of any withholding taxes. Both parties will collaborate to minimize withholding taxes where exemptions or reduced rates apply, providing necessary documentation to claim these benefits.

7.1.11. Payments are accepted exclusively via non-cash methods. Available payment options include:

The billing and account replenishment timelines may vary depending on the chosen payment method.

7.2. Online Payment Using a Bank Card

7.2.1. The Service supports internet acquiring, enabling payment for Services using Visa, Mastercard, and UnionPay bank cards. After confirming the selected Service, a secure window with ForteBank’s payment page will open, where the User must enter their bank card details. For additional cardholder authentication, the 3-D Secure protocol is used. If the User’s issuing bank supports this technology, they will be redirected to the bank’s server for additional identification. The User should contact their bank for details about additional authentication rules and methods.

7.2.2. Online payments are conducted under the rules of international payment systems Visa, Mastercard, and UnionPay, adhering to principles of confidentiality and security. State-of-the-art verification, encryption, and data transmission methods are used over secure communication channels.

7.2.3. ForteBank JSC ensures the security and processing of bank card data in compliance with the PCI DSS 3.0 security standard. Data transmission to the payment gateway is carried out using SSL encryption technology. Further transmission occurs via closed banking networks with the highest level of reliability. ForteBank JSC does not disclose Users’ card data to the Licensor or any third parties. The 3-D Secure protocol is used for additional cardholder authentication. If the User has questions regarding a completed payment, they should contact the customer support service of the payment system at info@aiokk.io 

7.2.4. Security of Online Payments

7.2.4.1. The User’s personal information (name, address, phone number, email, and card details) is confidential and will not be disclosed. Bank card data is transmitted only in encrypted form and is not stored on the Licensor’s servers.

7.2.4.2. The security of online payment processing is ensured by ForteBank JSC. All transactions with payment cards comply with the requirements of VISA International, MasterCard, UnionPay, and other payment systems. Specialized security technologies for card-based online payments are used during data transmission, and all data processing is conducted on a secure, high-tech server of the processing company.

Paying with bank cards is safe because:

7.2.5. Refund Policy for Online Payments

7.2.5.1. Refunds are not issued in cash for payments made by bank card.

7.2.5.2. To request a refund for a technical error, the User must submit a written application along with copies of their identification documents, receipts, or transaction confirmations, and a statement from their issuing bank or relevant authority confirming the error. These documents should be sent to info@aiokk.io

7.2.5.3. The refund amount will match the erroneously charged sum. The request will be processed, and funds returned within 30 business days from the date the Licensor receives the complete application.

7.2.5.4. Other refund cases are governed by clause 7.1.8 of this Agreement.

7.2.6. Cases of Payment Rejection

7.2.13. A payment may be rejected in the following cases:

For questions about card payments or related matters, Users can contact support at info@aiokk.io

7.2.7. When a payment is made using a bank card, closing documents (acts, invoices, etc.) are not provided. By completing the payment, the User confirms their full agreement with this condition and acknowledges that the Licensor’s obligations are considered fulfilled without issuing such documents.

7.3. Payment via Bank Transfer to the Licensor’s Account

7.3.1. The User may independently generate an invoice for a bank transfer to top up their Personal Account balance in the corresponding section of the Service. To do this, the User must first fill out the payer’s details and the top-up amount. A link to download the generated invoice will become available within 1–2 minutes after submitting the request in the Service’s Personal Account.

7.3.2. The User understands and fully accepts that they are solely responsible for the accuracy of the information entered in the invoice. The Licensor bears no responsibility for errors in the payer details or the amount specified by the User, nor for the consequences of such errors.

7.3.3. The invoice generated by the User is valid for five (5) business days from the time it is created in the Service. After this period, payments under the invoice will not be accepted, and the User will need to generate a new invoice.

7.3.4. The balance top-up for the Personal Account must be made in the currency specified in the invoice. If funds are transferred in another currency, the User is solely responsible for conversion and any associated costs, including bank fees.

7.3.5. Funds transferred by the User to the Licensor’s account will be credited to the User’s Personal Account balance within 1–3 business days from the date they are received in the Licensor’s account. This period may be extended due to delays in payment processing by the sender’s or recipient’s bank.

7.3.6. The Licensor reserves the right to request documents from the User confirming the payment if any questions or disputes arise regarding the crediting of funds.

7.3.7. The User agrees to use the payment details provided by the Licensor solely for the purpose of topping up their Personal Account balance in the Service. Any other use of these details without the Licensor’s consent is prohibited.

7.3.8. In case of errors or disputes related to account top-ups, the User agrees to provide the necessary documents (including copies of payment instructions) to resolve the issue.

7.3.9. The Licensor is not responsible for consequences arising from technical errors, incorrect completion of the invoice, or other actions by the User that result in delays or the inability to credit funds.

7.3.10. Refund conditions for non-cash payments made via bank transfer to the Licensor’s account are governed by clause 7.1.8 of this License Agreement.

7.4. Payment via the Robokassa Payment System (for Russian Bank Cards)

7.4.1. To select payment using a bank card, click the “Payment by RF Card” button on the corresponding page. Payments can be made using bank cards from the following payment systems:

Payment with VISA and Mastercard is only possible using cards issued within the Russian Federation. To pay with foreign cards, select the “Payment by Card (excluding RF)” option.

7.4.2. Refunds after payment are not possible because the User acquires the right to use intellectual property objects protected as literary works (Civil Code of the Russian Federation, Part 4, Article 1259). Furthermore, non-periodical publications, as defined by the Consumer Rights Protection Law of the Russian Federation (Chapter 2, Article 25), are included in the list of non-returnable and non-exchangeable non-food goods (as per the Resolutions of the Government of the Russian Federation dated 20.10.1998 No. 1222 and 06.02.2002 No. 81).

7.4.3. When payment is made via the Robokassa payment system, closing documents (acts, invoices, and other accounting documents) are not provided. By making the payment, the User confirms their full agreement with this condition and acknowledges that the obligations of the service provider are considered fulfilled without issuing these documents.

7.4.4. Licensor’s contact information in the Russian Federation:

8. Limitation of Liability

8.1. By agreeing to the terms of this Agreement, the User understands and confirms their agreement that:

8.1.1. The Licensor is not liable for any direct or indirect consequences of the use or inability to use the Website, Service, and/or damages caused to or incurred by the User and/or third parties as a result of any use, non-use, or inability to use the Website, Service, or their individual components and/or functions, including possible errors or malfunctions in their operation. The Licensor reserves the right to perform any technical operations on the Website and/or Service at any time without prior notice to the User, which may cause interruptions, temporary cessation, or limitations in the use of the Website or Service. The Licensor is not liable for such interruptions, cessation, or limitations as outlined in this clause of the Agreement.

8.1.2. The Licensor is not liable for claims related to the quality of the User’s Internet connection, including those arising from the performance of Internet providers’ networks, servers, User equipment, software, or other circumstances beyond the Licensor’s control. In cases where failures on the Website or Service occur due to third-party servers and/or services utilized by the Licensor for the functioning of the Website or Service, including but not limited to interruptions in services provided by data centers, power suppliers, Internet providers, or the unavailability of other integrated information systems, the Licensor bears no liability.

8.1.3. The User is solely responsible for the accuracy of the information provided to the Licensor for using the Service.

8.1.4. The Licensor is not legally, materially, or otherwise liable for the content, quality, or compliance with the laws of the Republic of Kazakhstan of the information created and/or obtained by the User while using the Website or Service.

8.1.5. The “aiokk” Service (entirely or in part) or certain third-party services may be or become inaccessible, blocked, or prohibited for use in the User’s country due to applicable legislation. The responsibility for monitoring and complying with laws related to the use of artificial intelligence rests entirely with the User.

8.2. The User bears full responsibility for the content of the information processed via the Website or Service and for its compliance with applicable laws and for any documents signed within the Service.

8.3. Since the Website and Service are constantly being updated and supplemented with new functionalities, the form and nature of the services provided by the Website or Service may change over time without prior notice to the User.

8.4. If a violation of the User’s rights and/or interests is identified in connection with the Service, the User must notify the Licensor by sending a written notice with a detailed description of the circumstances. The Licensor assumes no liability and is fully released from responsibility under Section 6 of this Agreement.

8.5. The Licensor is not liable for the use of publicly available personal data of Users or third parties by anyone.

8.6. The Licensor is not liable for potential or actual losses incurred by the User, including lost profits, both during the use of the Service and due to the inability to use the Service, caused by technical, preventive, and/or emergency maintenance performed by the Licensor, or due to access restrictions imposed as per this Agreement.

8.7. The Licensor is exempt from liability for partial or complete failure to fulfill obligations under this Agreement if such failure results from force majeure circumstances arising from extraordinary events that the Licensor could not foresee and/or prevent. Force majeure includes, but is not limited to: floods, fires, earthquakes, pandemics (lockdowns), actions or inactions of government authorities and authorized individuals, including direct or indirect bans/restrictions on certain types of activities.

8.8. If the Licensor receives a request from third parties, the Licensor agrees to make commercially reasonable efforts within the bounds of applicable law and the nature of the request to:

(a) promptly notify the User of the third-party request;

(b) fulfill reasonable User requests related to opposing the third-party request;

(c) provide the User with information and tools necessary to respond to the third-party request, if the User cannot respond without this assistance.

If the Licensor is prohibited from notifying the User of third-party requests, or if the User fails to promptly respond to such requests, the Licensor may, but is not obligated to, act on behalf of the User to the extent permitted by applicable law.

8.9. The services, software, and any related documentation are provided “as is” and “as available.” To the fullest extent permitted by law, except as explicitly stated in this Agreement, neither the Licensor nor its affiliates, suppliers, or sales agents provide any warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. The Licensor does not guarantee that the services will meet the User’s requirements or expectations, that User data will be accurate, complete, or preserved without loss, or that the services will be timely, uninterrupted, or error-free. The Licensor is not responsible for any client property, client data, third-party products, third-party content, or third-party services unrelated to the Licensor, including delays, interruptions, transmission errors, security errors, or other issues caused by such elements. The User is responsible for using the services and software in accordance with this Agreement and for backing up any data stored within the services.

9. Conditions of Liability

9.1. The User fully assumes all risks associated with connecting to and/or using the Service.

9.2. The User has reviewed the rules for using the Service, including data processing procedures (including personal data), and has analyzed the Service and third-party services for compliance with applicable legislation and their suitability for use in the User’s country of citizenship, residence, and/or tax residency.

9.3. The User confirms that they have taken all necessary legal measures to ensure the legality of processing (including recording) telephone conversations and the use of the resulting data, including personal data, when using the Service.

9.4. Provided there is a sufficient positive balance in the User’s Personal Account within the Service, the Service will automatically process the Content submitted to the system from the moment the analytics function is activated. If the User, for any reason, fails to configure the Service, configures it incorrectly, or believes the settings and/or functionalities of the Service do not meet their expectations, this does not constitute grounds for reimbursement of funds spent by the User within the Service.

9.5. The User is informed that the Licensor may collect Service-related analytics data, including personal data and call recordings, to improve pre-prompts used by the User when interacting with third-party services and to enhance the overall quality of the Service.

9.6. For non-performance or improper performance of obligations under the Agreement, both the Licensor and the User bear liability in accordance with the laws of the Republic of Kazakhstan.

9.6. The Licensor is not responsible for any direct or indirect damages, including lost profits, damages from use, data loss, or other intangible losses arising from the following cases, as well as others regulated by this Agreement:

9.6.1. Use or inability to use the Website or Service by the User.

9.6.2. Changes to the Agreement or other publicly available documents made by the Licensor.

9.6.3. Technical and/or temporary failures or interruptions in the operation of the Website or Service caused by reasons beyond the Licensor’s control or during technical, preventive, or emergency maintenance, as well as for security, legal, technical, or commercial reasons.

9.6.4. Actions of other Users or third parties.

9.6.5. Disputes or disagreements arising between the User, contractors, and/or other third parties, as well as other cases.

9.7. The User is solely responsible for the accuracy of information provided for using the Website or Service and for ensuring correct phone numbers, email addresses, and other personal information of themselves, their representatives, and clients. The User is also responsible for updating and correcting such data during their use of the Website or Service.

9.8. For violation of any conditions established by this Agreement, the Licensor may impose one or more of the following sanctions at its discretion:

9.8.1. Issue a warning to the User, requiring them to remedy the violation within a specified period, including via email.

9.8.2. Partially or completely block access to the Website or Service, and if the violation is not remedied within the specified period, permanently terminate access to the Website or Service without compensating any losses, including lost profits.

9.9. The User accepts all risks and potential damages resulting from providing inaccurate information or sharing their data with third parties in connection with registration and use of the Website or Service.

9.10. The User confirms that the Licensor is not the initiator of Content placement, cannot and should not be aware of potential violations of third-party rights or laws when the User includes data in their Query or Content. The User uses the Service at their own risk and responsibility. If the User has questions regarding the legality of using or placing any Content, the Licensor recommends consulting with specialists and conducting a security audit of the Service and third-party services before using the Service.

9.11. If the User violates the Agreement and/or uses the Service in a way that gives the Licensor reason to believe this will result in legal liability for the Licensor, the Licensor may demand that the User suspend or terminate their account. If the User does not comply promptly, the Licensor reserves the right to take these actions independently.

9.12. The Licensor may suspend the User’s access to services if:

9.12.1. The User’s account balance is depleted; or

9.12.2. The User exceeds any service limits.

9.13. The Licensor may also suspend access to the Service or delete User data if it determines that:

9.13.1. The User or their clients, contractors, or partners have violated any part of this Agreement; or

9.13.2. Suspension is necessary to prevent a security emergency, provided the Licensor makes commercially reasonable efforts to limit the suspension to what is necessary to address or mitigate the security emergency. The Licensor is not liable for actions authorized under this clause. The User remains responsible for service fees during the suspension period. However, the Licensor will cooperate with the User to restore access to the services promptly after verifying that the issue requiring suspension has been resolved.

9.14. The User agrees to indemnify and hold the Licensor harmless for all claims, liabilities, damages, and expenses (including dispute resolution costs and reasonable attorney fees) arising in connection with:

(a) User data;

(b) User domains;

(c) User’s use of the Service or any breach of this Agreement.

9.15. The indemnifying Party must promptly notify the other Party of any claim and provide cooperation during the dispute process. The indemnifying Party retains full discretion and responsibility for contesting claims unless:

(a) The indemnified Party requests an acknowledgment of liability, in which case prior written consent is required and must not be unreasonably withheld or delayed; and

(b) The other Party may, at its own expense, engage its counsel to participate in the process.

10. Force Majeure Circumstances

10.1. The Licensor and the User are released from liability for partial or full non-performance of obligations under the Agreement if such non-performance is caused by force majeure circumstances, including but not limited to: floods, earthquakes, and other natural disasters, natural calamities, embargoes, pandemics, wars or military actions, sabotage, terrorism, changes in legislation, full or partial prohibition of activities specified in this Agreement, or actions of governmental bodies preventing the Licensor and/or the User from fulfilling their obligations under this Agreement.

10.2. The term for fulfilling obligations under the Agreement is extended proportionally to the duration of the force majeure circumstances and the consequences caused by such circumstances.

10.3. Either Party (the Licensor or the User), upon the occurrence of force majeure circumstances, must immediately send written notification to the other Party about such circumstances and their causes. The occurrence of a force majeure event must be confirmed by a document issued by authorized bodies. If no other written instructions are received from the User, the Licensor will continue fulfilling its obligations to the extent deemed reasonable and will seek alternative ways to execute the Agreement that are not affected by the force majeure circumstances.

11. Confidentiality and Non-Disclosure

11.1. The Parties acknowledge and agree that by using the Website and the Service, they accept all provisions and fully agree to the terms of this Agreement and the Privacy Policy posted on the Licensor’s Website at https://aiokk.io, https://aiokk.kz and https://aiokk.ru, as well as other Licensor documents.

11.2. The Licensor and the User recognize and agree that any confidential information, information with actual or potential value due to its inaccessibility to third parties, personal data, or proprietary information that may be provided to or become known by the Licensor and/or the User, is considered confidential and must be used exclusively for fulfilling this Agreement in accordance with the provisions of the Privacy Policy, the Policy for the Collection, Processing, Storage, and Protection of Personal Data, which the User also accepts upon agreeing to this License Agreement.

11.3. Confidential information includes, but is not limited to: the text of this Agreement, any appendices, certificates, and other documents attached thereto, statistical data, the content of business correspondence and negotiations, and any specialized data related to the activities of the Licensor or the User.

11.4. The provisions of this Agreement, any additional agreements and appendices thereto, documentation, and information related to its execution are considered confidential. Both the Licensor and the User must ensure access to this information is restricted to individuals directly involved in fulfilling obligations under the Agreement. Access by other parties is only permitted under terms mutually agreed upon by the Licensor and the User.

11.5. The Licensor and the User agree, unless otherwise required by the laws of the Republic of Kazakhstan:

11.5.1. Not to disclose, discuss, share copies of, publish, or otherwise reveal confidential information to third parties without obtaining prior written consent from the other Party.

11.5.2. To take all measures and use all legal means to protect confidential information and prevent unauthorized disclosure.

11.5.3. To use confidential information solely for the purpose of fulfilling obligations under this Agreement.

12. Notifications

12.1. The User agrees to receive informational and/or promotional electronic messages, SMS, push notifications, or messenger notifications from the Licensor on the email address provided in the User’s profile within the Service and on the mobile device used for accessing the Service’s mobile application and/or mobile version. These notifications pertain to important events occurring within or related to the Service. The User has the right to opt out of receiving such notifications through methods provided by the Licensor within the electronic messages and/or in the settings of the corresponding browser. Alternatively, the User may disable notifications via the settings of their mobile device and/or browser.

12.2. The Licensor may use notifications to inform the User about Website and Service features and/or changes to informational resources.

12.3. The exchange of information and electronic documents between the Licensor and the User is carried out through informational and technological interactions facilitated via the Website and the Service.

12.4. The Licensor and the User acknowledge that all electronic messages and other documents exchanged electronically via the Website and the Service hold the same legal validity as documents on paper, personally signed by authorized representatives of the Licensor and the User, and sealed with their official stamps (if applicable).

12.5. By mutual agreement between the Licensor and the User, written documents (including notifications, letters, demands, etc.) under this Agreement may be delivered by one Party to the other via courier or registered mail. Copies of such documents may also be sent via email, provided the original document is subsequently delivered.

13. Dispute Resolution

13.1. The Licensor and the User shall make every effort to resolve all disagreements or disputes arising between them during the execution of or in connection with this Agreement through negotiations. In the event of any disagreements or disputes between the Licensor and the User, it is mandatory to submit a claim (a written proposal for voluntary dispute resolution) before seeking recourse in the courts.

13.2. Any disputes arising from or related to this Agreement shall be resolved in accordance with the laws of the Republic of Kazakhstan at the location of the Licensor’s registration.

14. Miscellaneous Terms and Provisions

14.1. The processing of the User’s personal data is carried out in accordance with the Privacy Policy, the Policy for the Collection, Processing, Storage, and Protection of Personal Data published by the Licensor on the Website, and in compliance with the Law of the Republic of Kazakhstan “On Personal Data and Their Protection.” The Licensor has the right to use the User’s data and information for statistical and research purposes.

14.2. This Agreement, as well as its conclusion, performance, and termination, along with matters not regulated by this Agreement, are governed by the laws of the Republic of Kazakhstan.

14.3. This Agreement may be amended or terminated unilaterally by the Licensor without prior notice to the User and without any compensation in connection therewith. However, such amendments or termination do not affect the fulfillment of existing obligations by the Licensor, if any, at the time the amendments are made or the Agreement is terminated.

14.4. The current version of this Agreement is published on the Website and is accessible online at https://aiokk.io/en/eula

14.5. All legally significant communications should be submitted to the Licensor via the feedback form on the Website.

14.6. Prohibited Use of the Website and Service:

14.6.1. Posting and/or distributing counterfeit content.

14.6.2. Posting and/or distributing pornographic content or content promoting pornography, child erotica, or advertising intimate services.

14.6.3. Propagating cruelty to animals.

14.6.4. Posting and/or distributing content constituting acts of unfair competition.

14.6.5. Posting and/or distributing any prohibited information, including extremist materials, or content that infringes on human rights and freedoms based on race, nationality, religion, language, or gender, or that incites violence against individuals or animals, or calls for other illegal activities, including instructions on the manufacture and use of weapons, narcotics, etc.

14.6.6. Posting, storing, distributing, or providing access to computer viruses, trojans, or other malicious software.

14.6.7. Posting false or outdated informational materials.

14.6.8. Posting outdated content.

14.6.9. Preferential or exclusive posting of links to other websites.

14.6.10. Posting links to Internet resources containing content that violates the laws of the Republic of Kazakhstan.

14.6.11. Restricting access to posted or broadcasted files through passwords or other means.

14.6.12. Distributing advertising materials in personal messages to other Users without their prior consent (SPAM).

14.6.13. Disclosing personal data and other confidential information about third parties.

14.6.14. Posting and/or distributing content on behalf of a person who has not authorized the User to act on their behalf.

14.6.15. Posting and/or distributing any other information deemed undesirable by the Licensor or inconsistent with the Service’s goals, infringing on the interests of other Users or third parties, or deemed undesirable for publication for any other reason.

14.7. Despite the established prohibitions, when using the Website or Service, Users may encounter content they consider offensive, obscene, or otherwise in violation of applicable laws, rights, and/or interests of third parties.

14.8. The User creating, providing for display, or adding content to the Service is fully responsible for the content and its compliance with applicable laws.

14.9. Filling out any forms on the Website or Service that require entering contact and personal information signifies unconditional acceptance of the terms associated with those forms.

14.10. The Licensor does not guarantee that the Website or Service will meet the User’s subjective expectations, operate without interruptions, or deliver specific results. The Licensor is not liable for direct or indirect losses incurred from using or failing to use the Service.

14.11. This Agreement constitutes the entire understanding between the Licensor and the User regarding its provisions and supersedes any prior agreements or understandings, whether written or oral.

14.12. The User grants the Licensor the right to use the User’s logo and/or name, as well as their feedback about the system, for marketing purposes, including but not limited to placement on the official website, promotional materials, presentations, and other communication channels.

14.13. The User agrees to receive marketing, transactional, and other types of mailings from the Licensor via the provided contact information, including email, phone numbers, and other available communication channels.

14.14. This Agreement takes effect upon the User’s acceptance of this offer and remains in force indefinitely.

14.15. Appendices and supplements to this Agreement are its integral parts. The general provisions of this Agreement apply to its appendices and supplements unless otherwise specified in those documents.

14.16. The Licensor reserves the right to expand, suspend, terminate, or limit the general offering of services on the Website and Service, regulate access to Website and Service services, and provide additional services to the User on a paid basis under separate agreements or contracts.

14.17. The use of the Website and Service may be subject to additional terms that modify or supplement this Agreement and/or include special conditions regarding personal data or information placed in the corresponding sections of the Website and/or Service.

14.18. For questions regarding this Agreement, please contact the Licensor through the feedback form on the Website at https://aiokk.io

Contact Information

LLP “MASNAGET”

BIN 201240036557

Address: Republic of Kazakhstan, Astana, Sauran St., 18, office 6

Official websites: https://aiokk.io, https://aiokk.kz, https://aiokk.ru 

Email: info@aiokk.io

Document Information

Publication date of this version: September 21, 2024

© aiokk, 2024