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Frequently Asked Questions
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Frequently Asked Questions - Temporary Application Pause

  1. Is this program going away?

No. We anticipate the ERAP application portal will reopen on or before the end of September 2022. 

  1. Why is there a pause?

The pause is allowing our team of nonprofits to process existing applications and pay out rent and utility assistance.

  1. What will happen to my application I just submitted?

If you have applied before August 19, 2022, your application will be processed and funded as normal if you are approved by our program partners.

  1. I applied a while ago, does this mean I can’t get any more funds?

No, If you applied and have not received funds yet, your application is still in processing and you may be approved for funding. If you are already in our system, you are eligible to request additional funding from the nonprofit that has your application as long as have not reached your 18 month maximum of ERAP assistance. To receive additional funding, you will need to recertify. Please keep in mind that if you do not qualify for initial funding or for recertification, we cannot fund you.

Frequently Asked Questions - Renters

 

1.   What is the Hawai'i County Emergency Rental Assistance Program?

It is a County of Hawai'i program to provide grants to low-income renters on Hawaii Island in financial hardship for paying rent, utility bills, rental deposits, or temporary motel stays.

For qualified households, the program pays:

2.   Does the program pay for mortgages?

No. Homeowners are not eligible for this program.  Mortgage assistance grants may be available through Hawaii Community Lending’s Homeowner Assistance Fund.  Funds are limited and income requirements apply.

3.   What utilities does the program pay for?

Electricity, water and sewer, and gas.

4.   Does the program pay for phone or internet service bills?

No.

5.   Do I qualify?

To qualify, you must be:

1 Persons

2 Persons

3 Persons

4 Persons

5 Persons

6 Persons

7 Persons

8 Persons

$53,350

$60,950

$68,550

$76,150

$82,250

$88,350

$94,450

$100,550

*Add $5,500 for each additional household member above 8 persons

We encourage you to apply to one of our nonprofit partners so they can process your application and determine your eligibility.

HOPE Services Hawai'i

357 Waianuenue Avenue, Hilo, HI 96720

www.hopeserviceshawaii.org

808.935.3050

ERAP@hopeserviceshawaii.org

Neighborhood Place of Puna

16-105 Opukahaia Street, Keaau, HI 96749

www.neighborhoodplace.org

808-965-5550

ERAP@neighborhoodplace.org

Hawai'i County Economic Opportunity Council

47 Rainbow Drive, Hilo, HI 96720

www.hceoc.net

808.932.2714

ERAP@hceoc.net

The Salvation Army

219 Ponahawai Street, Hilo, HI 97620

Hawaii.salvationarmy.org

808.935.1277

Hilo.ERAP@usw.salvationarmy.org

 

6.   What is considered a “household”?

“Household” is defined as all persons living in the rental unit with you and included on the rental lease. However, where tax filings demonstrate that more than one household lives at a single address, the households may be treated separately.

7.   I live with roommates, not family. Can I qualify?

Generally, one lease equals one application.  When on a shared lease with non-family members, a person may be able to apply for their portion of the lease, with verification of their portion of rent, such as past receipts, proof of payments, etc.

8.   Do I need to be on unemployment to qualify?

No.

9.   Do I have to be behind on my rent or utilities to qualify?

No. A household may apply for rent (and/or utility help) to cover past rent and/or 3 months of future rent payments.

10. Can I apply for funds to help with utilities, even if I don’t need rent relief?

Yes, a renter may apply for help paying for utilities even if they do not need help paying for rent.

11. How do I apply?

We encourage you to apply directly to one of our nonprofit partners.  Applications are being accepting through their websites, emails, or in-person.

 

See the list below for nonprofit partners that are accepting applications.  You can also find a list of nonprofit partners on our website at www.HawaiiCountyERAP.org and click Where to Apply.  The website also listed in-person outreach events you can attend to meet with one of our nonprofit partners to learn more and apply.

        

HOPE Services Hawai'i

357 Waianuenue Avenue, Hilo, HI 96720

www.hopeserviceshawaii.org

808.935.3050

ERAP@hopeserviceshawaii.org

Neighborhood Place of Puna

16-105 Opukahaia Street, Keaau, HI 96749

www.neighborhoodplace.org

808-965-5550

ERAP@neighborhoodplace.org

Hawai'i County Economic Opportunity Council

47 Rainbow Drive, Hilo, HI 96720

www.hceoc.net

808.932.2714

ERAP@hceoc.net

The Salvation Army

219 Ponahawai Street, Hilo, HI 97620

Hawaii.salvationarmy.org

808.935.1277

Hilo.ERAP@usw.salvationarmy.org

12. What documents will I need to apply?

The following list of documents are required to apply for assistance.  You can also find a list of nonprofit partners on our website at www.HawaiiCountyERAP.org and click Documents Checklist.

Proof of Resident and Age for Applicant

Income Documents for ALL household members (provide all that apply)

OR

Housing (provide 1 of the following)

If requesting assistance for previous months

13. I have applied for emergency rent and/or utility assistance.  How do I check the

status of my application or contact a representative for assistance?

To check the status of your application, please contact the nonprofit partner where you submitted your application.  A representative from the nonprofit will be able to assist you.

 

14. How long will I have to wait until my application is approved?

Many of our friends and neighbors are expected to apply, so it will take a few weeks for our partners to review applications and verify documents.

Using our nonprofit partners’ online application will decrease your wait time, but you can apply by phone or in-person at the physical locations of our nonprofit partners.  A list of in-person outreach events can be found at www.HawaiiCountyERAP.org.  You can apply with a nonprofit partner at these events. 

15. What happens if the program runs out of money while my application is being

Processed?

The program has limited funds available on a first-come, first-serve basis until funds are expended in-full. Your nonprofit partner who receives your application will communicate the status of program funding with you.

16. I’m getting help with my rent/utilities from another program. Can I also get help

from the Hawai'i County Emergency Rental Assistance Program?

You may be able to get help with any rent or utilities for a month that has not been covered by the emergency rental assistance program in the past.  We encourage you to apply to one of our nonprofit partners so they can process your application and determine your eligibility.

 

17. If I’m approved, will I stay enrolled in the program or will I have to reapply to pay

future bills?

Approved households are eligible to receive up to 3 months of future payments but may not exceed 18 months of total emergency rental assistance  financial assistance. Households will have to reapply by completing an affidavit or updated financial documents every 3 months to verify your financial situation.

18. Can I be evicted while waiting for these funds?

Yes. People who are worried about eviction can contact one of these organizations:  

19.  Will payment be made to me, or to my landlord/utility company?

 Payments are made directly to the landlord or utility company.

Frequently Asked Questions – Landlords

 

1.   I’m a landlord/property manager. Can I apply on behalf of my tenants?

Yes. Landlords may apply, but must provide your tenant’s financial documents and the application must be signed by the tenant.  Please contact one of our nonprofit partners listed below to help you through the process.  You can also find our list of nonprofit partners at www.HawaiiCountyERAP.org and click Where to Apply.

HOPE Services Hawai'i

357 Waianuenue Avenue, Hilo, HI 96720

www.hopeserviceshawaii.org

808.935.3050

ERAP@hopeserviceshawaii.org

Neighborhood Place of Puna

16-105 Opukahaia Street, Keaau, HI 96749

www.neighborhoodplace.org

808-965-5550

ERAP@neighborhoodplace.org

Hawai'i County Economic Opportunity Council

47 Rainbow Drive, Hilo, HI 96720

www.hceoc.net

808.932.2714

ERAP@hceoc.net

The Salvation Army

219 Ponahawai Street, Hilo, HI 97620

Hawaii.salvationarmy.org

808.935.1277

Hilo.ERAP@usw.salvationarmy.org

2.  What do I need to do if my tenants are applying?

Landlords can support the process by working with tenants to ensure all necessary documentation is prepared to complete an application and that the application is signed by the tenant.

 

3.   Is there a limit to how many tenants of mine can get help from the program?

No, but only one tenant from each household can qualify.

4.   If a tenant does not qualify for the funding can they be evicted?

Yes. We encourage you to go to free landlord-tenant mediation through one of the mediation centers below to work out a plan that is agreeable to all parties:

 

5.   If I qualify, how will I get paid?

Depending on what information was provided on the application and agreement, funds will be delivered by direct deposit or check.