Virtual Media Help Office Hours

The team at Lamont Library is here to field your questions and support your media projects. While the library is closed, we will be doing this through our Zoom office hours room.  


 

HOURS:

Media Help Zoom office hours are 9am-4:30pm, M-F | 10am - 1pm Saturday

You may also contact us in advance to schedule a specific Media Help Zoom Office Hours appointment, and to describe the assistance you require.

Connect via
Zoom [see below for additional info]

HOW TO JOIN:

If you have not used Zoom before, you may wish to consult the Participating in a Zoom Meeting Quick Start Guide. If you are connecting online in an area without a good internet connection, we recommend shutting off your video to ensure the stability of your connection.

>> Join from PC, Mac, Linux, iOS or Android: https://harvard.zoom.us/j/137239543

HOW TO SHARE YOUR SCREEN:

Sharing your screen allows us to see exactly what you’re seeing, and troubleshoot or offer advice accordingly.

  1. Click the green ‘Share’ button.
  2. Choose the appropriate window to share.
  1. Note that you can choose ‘Desktop’ [3] or a particular program
    [such as Firefox, in the example here].

[4]  Once you’ve chosen a share mode, click the blue ‘Share’ button.

HOW TO GRANT REMOTE ACCESS

Sometimes it’s difficult to talk through troubleshooting. Zoom allows users to request and allow remote access of your screen for just such occasions. To allow us to remotely control your program, first be sure to share the correct screen (see the screenshot above) and then click on ‘Remote Control’ and choose ‘Give Mouse/keyboard control to’ the individual helping you.