🧾 TOOTHLINE AI – TERMS OF SERVICE & PRIVACY POLICY

📄 Effective Date: June 8th, 2025
 This document outlines the Terms of Service (“Terms”) and Privacy Policy (“Policy”) for Toothline AI (“we”, “our”, “us”), an AI receptionist solution for dental offices. By using our service, you agree to the following terms and policies.

🔹 1. Service Overview

Toothline AI is a cloud-based virtual receptionist service that uses AI to answer calls, capture lead information, handle FAQs, and support appointment scheduling. Our service is delivered through cloud infrastructure and leverages third-party APIs such as voice synthesis, transcription, and scheduling tools.

🔹 2. User Responsibilities

As a user (clinic, practice, or representative):

• You agree to use the service for lawful business purposes only.
  
• You are responsible for managing your practice’s calendar, patient communications, and any real-world appointment confirmations.
  
• You agree to provide accurate business details (name, hours, services) so the AI can respond correctly.
  
• You will not use the service to record or transmit sensitive health information unless your usage complies with applicable privacy laws.
  

🔹 3. Data Handling & Privacy

Toothline AI processes voice input and call metadata using third-party services like OpenAI and ElevenLabs. We do not store full conversations unless explicitly requested for training or support purposes.

We may temporarily store:

• Caller name and contact information (e.g., email or phone number)
  
• Timestamp and appointment request details
  
• General usage analytics for service improvement
  

All reasonable efforts are made to secure this data and delete it after use.

HIPAA Note: Toothline AI is not yet HIPAA-compliant. Do not use it to collect or transmit protected health information (PHI) unless you have secured necessary agreements and risk acceptance.

🔹 4. Payment & Billing (if applicable)

You will be notified of pricing and billing terms in writing before activation. We may offer free trials or pilot programs at our discretion.

No charges will occur without written agreement or sign-up via our payment system. Subscription details, cancellation terms, and refunds (if any) will be outlined on your invoice or sign-up page.

🔹 5. Intellectual Property

All content, voice templates, and systems provided by Toothline AI are our intellectual property. You may not reverse-engineer, copy, or resell our system or branding without permission.

🔹 6. Uptime, Support & Liability

We strive for 99.9% uptime, but do not guarantee uninterrupted service.
We are not liable for:

• Missed calls due to downtime or technical issues
  
• Incorrect bookings caused by user-provided business info
  
• Any business losses resulting from use or misuse of our platform
  

Support is available via email at toothlineai@gmail.com, and we aim to respond within 1–2 business days.

🔹 7. Changes to These Terms

We may update these terms occasionally. The latest version will always be available at this document’s URL. Continued use of the service constitutes acceptance of any updates.

🔹 8. Contact

For any questions about these terms or privacy practices, please email us at:

📧 toothlineai@gmail.com