Duty of Candour
Smiley Stars Nursery Group
Ibrox, Mansewood, Crosshill & Pollokshaws
1st Apr22- 31Mar23
All health and social care services in Scotland have a duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and those organisations learn how to improve in the future.
An important part of this duty is that we provide an annual report about the duty of candour in our services, Smiley Stars Nursery Group. This short report describes how our care service has operated the duty of candour during the time between 1st Apr22- 31Mar23. We hope you find this report useful. Types of ‘unexpected or unintended incidents’ are detailed below.
1. How many incidents happened to which the duty of candour applies?
In the last year, there has been no incidents to which the duty of candour applied
Type of unexpected or unintended incident | Number of times this happened |
Someone has died | 0 |
Someone has permanently less bodily, sensory, motor, physiologic or intellectual functions | 0 |
Someone’s treatment has increased because of harm | 0 |
The structure of someone’s body changed because of harm | 0 |
Someone’s sensory, motor or intellectual functions is impaired for 28 days or more | 0 |
Someone experienced pain or psychological harm for 28 days or more | 0 |
A person needed health treatment in order to prevent them dying | 0 |
A person needed health treatment in order to prevent other injuries | 0 |
2. Information about our policies and procedures
Where something has happened that triggers the duty of candour, our staff report this to the Management Team who has responsibility for ensuring that the duty of candour procedure is followed. A member of the Management Team records the incident and reports as necessary to the Care Inspectorate. When an incident has happened, a learning review will take place. This allows everyone involved to review what happened and identify changes for the future. All new staff learn about the duty of candour at their induction. We know that serious mistakes can be distressing for staff as well as people who use care and their families. Where staff members, parents or children are affected by the duty of candour, we will endeavour to support as necessary.
3. Other information
This report will be displayed on the Nursery website.
For more information about the duty of candour please refer to our Smiley Stars Nursery Duty of Candour policy. This can be found on the nursery website. A copy of the policy is also included within the Smiley Stars Nursery Policy folder, located in the nursery welcome area.
If you would like more information about our nursery, please contact us using the following details:
Email – ibrox@smileystarsnursery.co.uk Phone – 0141 427 0122
Email – mansewood@smileystarsnursery.co.uk Phone – 0141 649 6335
Email – crosshill@smileystarsnursery.co.uk Phone – 0141 423 4723
Email – pollokshaws@smileystarsnursery.co.uk Phone – 0141 636 0000
Our next annual report is due to be published in April 2024.