Adobe CC Programs

Microsoft Office

Other

 Acrobat

 After Effects

 Animate

 Audition

 Behance

 Bridge

 Character Animator

 Content Authenticity

 Dimension

 Dreamweaver

 Express

 Express Photos

 Fill & Sign

 Firefly

 Fonts

 Fresco

 Frome.io

 Illustrator

 InCopy

 InDesign

 Lightroom

 Lightroom Classic

 Live

 Media Encoder

 Mixamo

 Photoshop

 Photoshop Express

 Podcast

 Premiere

 Scan

 Stock

 XD

Access

Excel

OneNote

Outlook

PowerPoint

Publisher

Word

7-Zip

BigFix

Cisco Jabber

Cisco Secure Client

Copilot

Firefox

Google Chrome

IBM SPSS Statistics

Java

Microsoft Edge

Microsoft Teams

OneDrive

Respondus LockDown Browser

Skype for Business

SMART Technologies

Snagit 2024

Snipping Tool

Sophos Anti-Virus

Sticky Notes

VLC Media Player

Zoom Workplace

Adobe Programs

Microsoft Office

Other

Acrobat Pro DC

Adobe Creative Cloud Desktop App

After Effects

Animate

Audition

Bridge

Character Animator

Dimension

Dreamweaver

Illustrator

InCopy

InDesign

Lightroom and Lightroom Classic

Media Encoder

Photoshop

Premiere Pro

Substance Painter

XD

Excel

PowerPoint

Word

Respondus LockDown Browser
Chrome

IBM SPSS Statistics

Sophos Anti-Virus

Cisco Secure Client

Zoom

Applications installed by default:

App Store

DVD Player

FaceTime

iMessages

Safari

Siri

Optional Applications:

GarageBand

iMovie

Keynote

Numbers

Pages

Mail

For faculty only:

Camtasia 2021 (for faculty only)

Snagit 2022 (for faculty only)

Project Felix?

SMART Technologies?

My software License Expired

Our laptop software will auto-expire after 90 days if not connected to an SJSU network. To regain access, please complete the steps below.

• First: Try logging into an official SJSU VPN or visiting campus and accessing our Eduroam or Premier on-campus networks.
• Next: Try the steps below…

Only laptops labeled “IMS-” followed by their 7-digit (e.g.: IMS-1A2B345 )

Login credential

User has to log in with their SJSU credential, which is their @sjsu.edu email credential:

Username:        john.smith@sjsu.edu (e.g.)

Password:        244466666A**Z (e.g.)

Access privileges

The @sjsu.edu credentials should have enough privileges for the user to download and install most if not all, academic-approved software.

Troubleshooting & User Software Installation
(to avoid account restrictions and IT Security recalls, install academic software only)
Users may need to provide their other account credentials while installing software provided by individual vendors so please sign up one when required, e.g.:

Software installation is Asking for Admin password?

1. The Guest account won’t allow software installs.
2. Please log into the laptop using your ONESJSU credentials:  firstname.lastname@sjsu.edu
3. Reboot the laptop then log in again with your ONESJSU credentials
4. If the laptop is still prompting the Admin login, connect to https://vpn.sjsu.edu/ first then reattempt to download/install
5. If the issue persists, email classroom-support@sjsu.edu

For PC Laptops NOT labeled “IMS-” followed by their 7-digit (e.g.:         IMS-1A2B345 )

Login credential

User has no login credentials. Press Enter to use the laptop (no password). All data will be saved for recurring use. (If using “GUEST” login, no data will be saved/all data will be lost at logout.)

Troubleshooting & User software Installation
(to avoid account restrictions and IT Security recalls, install academic software only)
Users need to reach out to IMS

Only laptops labeled “IMS-” followed by their 7-digit (e.g.: IMS-1A2B345 )

Log in credential

User has to log in with their user-generated credential (this will be the password you created at checkout):

Username: Spartan |  Password:  Password you chose at checkout

Access privileges

The Spartan credentials should have enough privileges for the user to download and install most if not all, academic-approved software.

Troubleshooting & User Software Installation
(to avoid account restrictions and IT Security recalls, install academic software only)
Users may need to provide their other account credentials while installing software provided by individual vendors so please sign up one when required, e.g.:

Mac Popup Asking for a System update (Do not update)

1. Click on the system update popup
2. When it asks “install later tonight” or “install now”, click later tonight
3. Then Decline, the terms and conditions
4. (X) out of the window & it window will go away

Software Issues

Zoom: Reinstall Software

Windows Suite Expiration: Login to Campus wifi or remote VPN 

IMS Laptops may not fit your needs, but there are other solutions for you:

“I need a faster laptop / I need specialized software for my project/classes / I need a Macbook”

IMS laptops are for general usage for the campus community. For specialized software or equipment requests please access computers in your virtual lab or reach out to your department’s desktop support tech below. For more info please visit our Connect2 Equipment Loaning Terms & Conditions.

Engineering Remote Computer Access & Student Project Workstations:

https://remoteaccess.labstats.com/san-jose-state-university-college-of-engineering

Engineering Computer Lab Software List

Engineering Computer Lab Software List

Engineering General list of necessary Software:

https://www.sjsu.edu/ecs/software.php

Engineering Desktop Support Tech: Troubleshooting & User software Installation

Please contact your college’s desktop support technician: https://www.sjsu.edu/ecs/services/desktop-support.php