Dear Vendor Partners,
Here at Groupon Goods, we've recently undergone a few exciting category changes, and some of you will be working with new Account Managers going forward! Regardless of whether your category has changed, we'd like to introduce you to your Account Management team and let them share a little bit about themselves. The AMs are your primary contacts for all things shipping, gateway troubleshooting and vendor onboarding, so feel free to reach out with any questions you have!
CE Account Managers Kelly Stoczynski and Kate Heinricher
How long have you been Account Managers with Groupon Goods?
Kelly: Since August 2016
Kate: 1 year
What product categories does the Tech & Toys team cover?
What does an AM do in the course of the day?
We help vendors address shipping and logistics issues, execute vendor onboardings, and help with vendor training efforts. We also offer Gateway support. We work with vendors to help improve operational performance, troubleshoot issues and prepare for changes to our business. We're focused on helping vendors ensure the best possible experience for Groupon customers.
When should vendors contact their AMs?
Vendors should reach out to us for anything shipping related and keep us apprised of situations that might impact order fulfillment.
You can also contact us about...
Questions about existing orders and post-purchase issues
Requests to update account info
Best practices & questions related to Goods tools and platforms like Gateway and Commerce Interface, or our Remittance Center
What is your favorite thing about being an AM?
Kelly: I love being able to work with so many different types of people and building relationships with our vendors.
Kate: Working together to offer our customers a fantastic experience.
What is your favorite thing about Goods vendors?
We all love seeing vendor success stories and building our partnerships with vendors. We also love knowing our vendors are proactively giving customers a fantastic experience and a great selection of products!
How can vendors reach you?
We can be reached at our shared email address- email@example.com!
On behalf of all of us at Goods, thank you for your partnership. We're looking forward to a great 2019!
Goods Vendor Operations Team