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QA prompy sheet for small orgs
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Quality assurance prompt sheet 1 – for VCSE service provider organisations

Source: Social prescribing link workers: Reference guide for primary care networks- Technical Annex. Annex H Quality Assurance for Social Prescribing. NHS England and NHS improvement

Many voluntary organisations which provide services will already have quality assurance policies and procedures in place, particularly where they employ staff. This prompt sheet enables link workers to ask key questions of VCSE service provider organisations. It focuses on the necessary policies for quality assurance and gives examples of evidence that will enable link workers to connect people.

Your organisation- key documents: please provide copies of the following

Your charity registration and company number. If unregistered, your governing document.

Received: yes/no

Your annual accounts. If you are a new organisation, please provide your latest bank statements and management accounts.

Received: yes/no

Your certificate of Public Liability Insurance

Received: yes/no

Policies and supporting evidence

What we need to check

Why we need to check it

Examples of supporting evidence

Safeguarding policy

Safeguarding policies and processes must be up to date and comply with current legislation. This should include Disclosure and Barring Service (DBS) check for all relevant staff and volunteers.

There should be clear procedures for what to do when a safeguarding concern is raised, either by the person, their family or carers, volunteers or staff member.

Children and vulnerable adults who are referred must be protected from harm. Any organisation working with children, young people or vulnerable adults should have a clear set of guidelines about how it will keep people safe from harm and respond to any concerns.

  • Records of DBS checks for staff and volunteers involved in social prescribing.
  • Safeguarding training records or certificates.
  • Risk assessments for lone working.
  • Procedure for dealing appropriately and swiftly with a safeguarding concern.

Notes

Confidentiality and data protection policy

Information governance procedures must comply with current legislation and include appropriate arrangements for GDPR, data security, data protection and confidentiality.

Organisations need to protect people’s personal information and keep it safe.

Your policy helps us to understand what your organisation does to keep personal information safe.

  • Confidentiality and data protection/
    procedures, dated, when last received.
  • Copy of induction programme for staff/ volunteers, including GDPR, confidentiality and data protection induction.
  • Confidentiality and data protection training records for staff/volunteers involved in social prescribing

Notes

Health and Safety policy

Health and safety policies, risk assessments and procedures must comply with current legislation.

Food handling certificates (if your organisation provides catering).

Health and safety policy and procedures aim to protect both the people and the environment where your services and activities take place.

Your policy will outline the steps your organisation has taken to make sure that you have made things as safe as possible.

  • Copy of Health and Safety policy/ procedures, dated, when last reviewed.
  • Risk register and examples of appropriate risk assessments.
  • Accident reporting procedure.
  • Food handling certificates.

Notes

Equality and diversity policy

Equal opportunities policies and procedures must comply with all current legislation.

Equality is about being fair and making sure that everyone can fulfill their potential. Diversity is about recognising and valuing everyone’s differences. Your policy tells us how your organisation is striving to be fair and equitable.

  • Copy of Equality & Diversity policy dated, when last reviewed.
  • Examples of how your service actively takes steps to include people with protected characteristics.

Notes

Recruitment policy (staff and volunteers)

Recruitment policy and procedures must comply with current legislation.

These policies demonstrate how you go about finding new people to join your organisation in a fair and effective way. This should include the recruitment of paid staff and volunteers.

  • Recruitment policy.
  • Induction checklists
    for staff and volunteers involved in social prescribing.
  • Evidence of how you support volunteers, which may include a volunteer policy and volunteer role

Notes

Training and development

Training and development plans for staff and volunteers enable you to provide an effective service.

To ensure that all roles (voluntary & paid) supporting social prescribing are suitably supported with appropriate training and people have sufficient skills and competencies to fulfill their roles.

To ensure that the organisation meets legal requirements for first aid training.

  • Training and development plans for staff and volunteers involved in social prescribing.
  • First aid certificates.

Notes

Actions agreed:

Agreement to connect through social prescribing:

 Representative of primary care network:

Name:

Date:

Representative of VCSE organisation: Name:

Date:

Signature:

Signature:

Quality assurance prompt sheet 2 – for small volunteer-led local community groups

Small, volunteer-led community groups provide informal community activities, enabling people to make friends, develop skills and confidence. However, these small local groups are unlikely to have written policies in place. This doesn’t mean they shouldn’t be connected through social prescribing. It requires a different approach, which is lighter-touch. Prompt sheet 2 enables link workers to have semi- structured conversations around the key elements of quality assurance. These questions will enable partners to work through scenarios together and build more informal evidence, to reduce risks.

Documents and supporting evidence

The social prescribing link worker will work with your community group to support your readiness to be involved in social prescribing.

What we need to check

Why we need to check it

Examples of questions to ask

Public Liability Insurance

Does your community group have its own public liability insurance or meet in premises with public liability insurance?

it is necessary to have appropriate public liability insurance in place in case anyone has an accident and is injured at your group. If you don’t have your own public liability insurance, you should meet in public premises that are insured.

What would happen if someone who had been connected to your group tripped over an object and fell during a group session?

Notes

Safeguarding for vulnerable adults and children

Does your group include children and/or adults who are vulnerable?

If so, do you have Disclosure and Barring Service (DBS) checks for people who work with vulnerable people?

Does your group have any written guidelines for how to keep vulnerable people safe, including any procedures for responding when someone says they don’t feel safe or raises a safeguarding concern?

Children and vulnerable adults who are referred must be protected from harm.

  • Are group members ever in 1-1 situations with vulnerable adults or children? What can you proactively do to avoid group members being in 1-1 situations with vulnerable adults?
  • If group leaders are worried about the physical or mental health of people who have been referred by you, what steps would you take to refer people back to the PCN or to emergency medical support?
  • If someone raises a safeguarding concern or says they feel unsafe, what would you do to deal with this appropriately and swiftly?

Notes

Confidentiality and data protection

Does your group keep information about members or people who are referred on paper files or online?

If so, you should have procedures that comply with GDPR to protect data and confidentiality.

All data that is kept about a person should be held according to GDPR legislation.

  • How does your community group keep personal information about group members secure?
  • Who is allowed to see personal information about group members?

Notes

Health and safety risk assessments

Health and safety risk assessments should be carried out, when starting new activities and using equipment.

Food handling certificates are needed (if your community group provides catering).

Health and safety procedures protect people (and the environment) from harm.

  • If your group is about to undertake a new activity, such as a trip to the seaside, or gardening session, which introduces new tools, do you carry out risk assessments?
  • Can you show examples and talk through how you carry out risk assessments?

Notes

Equality and diversity

We need to ensure that community groups are inclusive and accessible.

No one should be discriminated against, on the grounds of race, age, disability, gender and the other protected characteristics covered by the 2010 Equality Act.

We need to consider the active steps your group takes to ensure that everyone can be fully involved.

It is illegal to discriminate against people on the grounds of the protected characteristics.

Equality is about being fair and making sure that everyone can fulfill their potential.

Diversity is about recognising and valuing everyone’s differences.

  • Can you explain how your community group ensures that everyone is comfortable and included?
  • Could you give some examples of how your group actively takes steps to include everyone, such as ensuring meeting places are accessible?
  • A participant with limited knowledge of the English language is referred to your group and is finding it difficult to understand and engage in the activities you offer. How would you support this person?

Notes

Recruitment of new members and training volunteers

We need to check that community groups recruit new members and volunteers fairly.

If you have volunteers, they are supported through:

clear roles

ongoing support

regular training, where needed.

To ensure that everyone is supported to build skills, knowledge and confidence within the group.

To ensure that all volunteers are supported with appropriate training to fulfill their roles.

To ensure that the group meets legal requirements for first aid training.

  • How does your community group support new members?
  • How are people within your group supported to build knowledge, skills and confidence?
  • Do you have volunteers? If so, do they have:
  • role descriptions
  • ongoing support/
    supervision (particularly when they are new in their role)
  • training (including training records and plans).
  • Do relevant volunteers have First Aid certificates?

Notes

Governance arrangements: does your group have a constitution which guides how the group operates? Please provide a copy.

Received: yes/no

Financial accounts: does your group have a bank account and keep records of income and spending? Please show latest bank statements and accounts.

Received: yes/no

Actions agreed

Agreement to connect through social prescribing:

Representative of primary care network:

Name: Signature: Date:

Representative of community group:

Name: Signature: Date: