Privacy Policy
Effective Date: 3/28/2025
UpScale Operational Solutions, LLC ("UpScale Ops")
At UpScale Operational Solutions, LLC ("UpScale Ops," "UpScale Operators," "we," "our," or "us"), your privacy matters. We are committed to safeguarding your information and using it responsibly. This Privacy Policy explains what information we collect, how we use it, with whom it may be shared, and your rights.
We collect information to deliver effective services, enhance your experience, and comply with legal obligations. Data may be provided directly by you or collected automatically.
Personal and Business Information: This includes details you voluntarily provide—such as name, email, phone number, address, business-related info—when signing up, making purchases, filling forms, or communicating with us.
Automated Data Collection: When you visit our website or apps, we collect technical details like IP address, device type, browser information, and interactions. Cookies and analytics tools help us improve usability.
AI and Voice Interaction Data: Conversations with our AI agents (voice or text) may be recorded or transcribed to enhance AI performance, ensure service quality, and train models. You may opt out of this at any time.
Financial Information: Payments are securely processed via trusted platforms like Stripe, PayPal, and Intuit. We do not store full card data on our servers.
Social and Mobile Data: We may access publicly shared social media information and mobile data (e.g., device model, OS, location) to support mobile functionality, subject to your consent.
Additional Inputs: Surveys, giveaways, support interactions, and app permissions may yield additional data, always with transparency and control in your hands.
Your information helps us:
We also use data to enhance AI-enabled features like content automation, personalized experiences, and operational insights.
We do not sell or rent your personal data. However, your information may be shared with:
We may also disclose anonymized, aggregate data for insights or performance analysis.
AI features are a core part of our services. These systems analyze interaction data to automate support, recommend actions, and optimize workflows. We uphold:
By providing your phone number and opting in, you consent to receive SMS messages from us. Message frequency varies, and standard carrier rates may apply. You may reply STOP to unsubscribe or HELP for support at any time. Opt-in/out events are logged to comply with legal standards.
We do not shorten or mask URLs in messages, and we respect DND preferences automatically.
Our site uses cookies and tracking tools (e.g., pixels) to improve experience and deliver relevant advertising through platforms like Google and Facebook. You can adjust ad preferences via Google Ads Settings and Facebook Ad Preferences.
Your data is stored on secure U.S.-based servers. We use encryption, access controls, secure integrations, and HTTPS to protect it. While we implement robust safeguards, no system is entirely immune to breaches.
We retain data as long as needed for business, legal, and compliance purposes:
Depending on your jurisdiction, you have rights to:
To exercise these rights, contact: support@upscaleoperators.biz
California Residents (CCPA): You may submit verified requests via our compliance portal.
Users in the EU, UK, and EEA regions have specific rights under GDPR:
Email GDPR requests to: support@upscaleoperators.biz
In the event of a merger or acquisition, your data may transfer to the successor organization. You’ll be notified at least 30 days in advance, with options to opt out of any new data practices.
We may revise this policy periodically. Major updates will be communicated via email or site notice. Please ensure your contact information is current and check this policy for updates.
UpScale Operational Solutions, LLC
5473 Blair Rd Ste 100 #940672
Dallas, TX 75231
Email: support@upscaleoperators.biz