Primary Parent-Student Handbook


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A Message from the Head of ISB

About ISB

Mission Statement

The 3 Core Values of ISB

Respect

Hard Work

Fun

What We Believe:

Memberships in International Organisations

Legal Status

Board of Directors

Supervisory Board

Parent Council

Parent-Teacher Association (PTA)

Staff

School Leadership Team

Full-time Teaching Staff

Support Teaching Staff

ISB Premises

Building Access

Dress Code

Privacy

Registering New Students

Changing a Year

Default* Admission Ages for Students

Kindergarten

Primary Years

Secondary 1

High School

*In special circumstances, the school may recommend an alternate arrangement.

Special Educational Needs (SEN)

The Registration Process

For continuing students

Invoicing

Tuition and Registration Fees

Late Payments

Class Sizes

Daily Routine

Arrival

Departure

Kindergarten

Primary

Secondary and High school students

Attendance

Excusing Absences

Academic probation resulting from unexcused absences

Illness

Accidents / Emergency Medical Treatment

Incident Reporting

Accidents

Medication

Communicable Diseases

Animals in the Building

Homework

Student Portfolios

Primary

Secondary and High School

Birthday Celebrations

Lost and Found

Language Policy

English as an Additional Language Support Program

After School Activities

Lunch Services

No Nuts Policy

No Candies Policy

Events Calendar

IT at ISB

A note on mobile phone use and electronic devices:

Communication

Emails

Newsletters

Class newsletters

School newsletters

School website

Facebook

Calendar

Parent-Student-Teacher Conferences

Primary and Kindergarten

Secondary and High School

Class Year and Week Plans

Gradebook

End of Term Reports

Half-Term Reports

Standards of Behaviour

Types of Incident and Stages of Behaviour Support

Freedom from Bullying

Reporting Procedures

The Behaviour Support Stages

Stage 1 (Repeated Yellow or Orange)

Stage 2 (Repeated Orange)

Stage 3 (First Red, Second Red or, in some cases, persistent Orange)

Tobacco-Free School Notice

Drug-Free School Notice

Summer Services

Parent/Legal Guardian Feedback

Complaints Procedure

A Message from the Head of ISB

Welcome to the International School of Brno!

Whether you are new to ISB or a returning family, I sincerely hope that this will be the best educational experience for you yet.  You'll quickly find that ISB is a safe, family-oriented school that gives priority to the value of each individual and to working hard so that all students will be successful in their academic, professional and personal lives. 

The ISB staff is committed to providing our students with the highest possible learning experience.  I am sure that very soon, all ISB students will be excited to come to school each day and will be coming home with wonderful stories about what they have learned and how much fun they had.

My hope is that this handbook will help families become oriented quickly.  It is a tool with which all community members need to be familiar so that we are all aware of what is expected of us.  If you have any questions that are not addressed in this handbook or you have a question or an idea you would like to discuss, please remember that my door is always open.  I am also always available by phone and e-mail.  

To all ISB students, I have no doubt that your hard work will allow you to continue to grow and get you closer to achieving your dreams.  Never give up on them.

I wish you a wonderful year at ISB.

Mgr. Jan Švihálek

Head of ISB 

About ISB

Mission Statement

“We learn and grow in unique ways to become lifelong learners and responsible global citizens.” 

The 3 Core Values of ISB

The three core values of ISB must be present in every aspect of the school's operation.  

Respect

Every interaction between ISB community members be conducted in a caring and sensitive manner.  We all must help make sure that ISB is a safe and nurturing environment for children.

No member of the ISB community should ever be subjected to discrimination or abuse for any reason including but not limited to race, ethnicity, religion, lifestyle, or disabilities.

Hard Work

Every member of the community is expected to work towards achieving their personal best each and every day.  We are here to help students make decisions about how they learn best and take risks so that they are always willing to try to succeed in new ways.  To try and fail is always ok.  To fail to try is not. 

Fun

Teaching and learning are most effective when students are having fun.  If it is not fun, it is not memorable.

What We Believe:

Memberships in International Organisations

Cambridge International Education - www.cie.org.uk

ISB is a member of Cambridge International and delivers the International Primary, Secondary 1 programmes to 5 year old students in the kindergarten all the way to the 2nd year of High School.  These programmes provide a framework of objectives for English, Mathematics and Science.  The rest of the subjects are taught according to the ISB Curriculum Framework which is based on the British National Curriculum.  For more information on Cambridge, please visit www.cie.org.uk

In the first 2 years of high school (HS1 and HS2), ISB offers selected subjects from the Cambridge IGCSE Programme.  The subjects available are:

Council of British International Schools - www.cobis.org.uk

ISB is a member of the Council of British International School (COBIS).  

“Schools awarded ‘COBIS Member’ status have successfully demonstrated and have been judged to have met specific criteria which includes; a high level of school development planning, the provision of a balanced and challenging curriculum based on the rigour and content of the British Curriculum, the recruitment and professional development training of qualified teachers and school leaders and a range of policies which will provide a safe and secure environment for children and adults to work within.”         

Council of International Schools - www.cois.org

ISB is also a member of the Council of International Schools:

The Council of International Schools is a not-for-profit membership association of schools and post-secondary institutions. CIS defines standards and provides services that support the continuous improvement of international education.

CIS will support member institutions with an integrated portfolio of services that are world-class, professional and competitive.

IB World School - International Baccalaureate Diploma Programme

Since April 2017, ISB is an IB world school. International Baccalaureate® (IB) programmes aim to develop inquiring, knowledgeable and caring young people who are motivated to succeed. This unique and innovative approach to learning means both ISB students and teachers are genuinely engaged with the programs and benefit from being a part of an unparalleled global network. For more information please go to http://www.ibo.org/ ,

Legal Status

The International School of Brno is a registered non-profit organization in the Czech Republic.  It is also recognized by the Czech Ministry of Education as an international elementary school.

Organisational Structure

ISB has a 3-member Board of Directors and a 3-member Supervisory Board.  Positions on both Boards are unpaid positions.  In addition to these two bodies, ISB also establishes a Parent Council which is consulted and provided with information on an annual basis.  

Board of Directors

The Board of Directors ensures that ISB is operated in accordance with Czech Law.  While not part of the day-to-day operation of the school, the BoD has the following obligations to the school:

The Board of Directors can be contacted by writing to board@isob.cz

Supervisory Board

The Supervisory Board ensures that the school's financial affairs are managed appropriately and that the school is operating according to budget.  The SB has access to all ISB accounting data, policy manuals and student data.  The SB meets 1x per year to review:

Parent Council

The purpose of the Parent Council is to be consulted and informed of the school’s current legal, financial and strategic situation and plans.  The PC is provided with in-depth information concerning these matters 2x/year.  If more meetings are necessary within a single school year, they are arranged.

The Parent Council also ensures that there is a process by which the requests, suggestions and concerns of all ISB families can be brought to the Head and/or the Board of Directors.  Any member of the ISB community who wishes for an issue (specifically those relating to teaching and learning) to be brought to the Head's attention can contact a member of the Parent Council.  The members of the PC for the year are announced at the beginning of the year and their contacts are available at the reception office. 

The PC does not have the authority to make decisions on behalf of the school.  While all issues brought to the Head/Board by the PC are addressed in due course, the final decision always lies with the Head and/or the Board. 

Ideally, the PC represents all divisions of the school are represented (Kindergarten, Primary Years, Secondary 1 and High School).  Parents/Legal Guardians can volunteer to serve a one-year term on the Council and in the event that more than one parent/guardian volunteers for a position, the rest of the parents are asked to vote.  There are usually 4 to 8 members of the PC.

The Members of the Board of Directors and School leadership team are also invited to attend these meetings.  

Parent-Teacher Association (PTA)

The ISB PTA aims to “provide an appropriate forum for all parents of ISB students to share, contribute to and support the ISB mission.”  By default, all parents of ISB students are automatically members of the PTA.  The extent of the role each parent plays is a matter of personal choice.

There are three executive positions on the PTA: the Chair, the Secretary and the Treasurer.  Parents can volunteer to serve in one of these positions for a period of one year.  More information about the ISB PTA is available on the school's website.

The PTA meets every week and make announcements at school, via the PTA facebook page and via e-mail.   For an invite or to get in touch with the PTA for any reason, please send an e-mail to pta@isob.cz

Staff

All ISB staff members can be identified by the staff badges worn throughout the day.  Wearing this badge is a requirement.

School Leadership Team

The administration team at ISB currently consists of 5 individuals: the Head, the Secondary&High School Principal, the Early and Primary Years Principal, the Secretary and the HR Secretary.

Full-time Teaching Staff

All full-time teachers have teaching qualifications and must be fluent English speakers.  They are committed to providing ISB students with a safe, rewarding and challenging education each and every day.

Support Teaching Staff 

English as an Additional Language (EAL) Coordinator and EAL Support Teacher

For students who require extra support attaining a level of English proficiency that will allow them to fully benefit from an ISB education, there is qualified EAL staff to assist. They work with small groups of students, at least 3 times per week. The main purpose of the EAL programme is to ensure that students are able to become more confident every day and operate in the mainstream classroom as soon as possible. For intermediate students the EAL teachers also provide in-class support and help them further improve their language abilities. EAL lessons are highly differentiated and scaffolded to address individual needs of specific students and are an extra paid service.

Special Educational Needs (SEN) Coordinator

For students who have been registered in the SEN programme at ISB, there is a Special Needs Coordinator who works with class/subject teachers and families toward the targets of the Individual Education Programmes. For more information, please have a look at the Special Educational Needs section of this handbook.

Guidance Counsellor

The Guidance Counsellor provides regular support to students with on-going social, behaviour, or stress-related issues on an individual basis as well as in group scenarios. Students are coached and provided with strategies to help them resolve personal and group challenges. If needed, the school also addresses specific needs of students with the help of external specialists such educational psychologists, doctors, and other experts.

ISB Premises

The school operates in a spacious modern building, 15 minutes from the city center.  Students enjoy large, brightly lit classrooms, a culinary arts room, a multimedia room/library, a gym, an outdoor pitch and a playground. The premises are shared with a local Czech Elementary school.

Building Access

ISB premises are closed to the public during the day.  ISB parents are free to come into the school provided they are admitted by the receptionist.  All guests who wish to enter the school aside from the cloakroom must wear a visitor’s badge which can be obtained at the receptionists office.

 

While the school is open to parents throughout the day, it is important to remember that entering classrooms during class time is only possible upon being invited by ISB staff.  This helps ensure that teachers are able to create and maintain the intended atmosphere for the students.  ISB teachers hold many events and activities throughout the year that require parent participation and involvement as the school has a firm commitment to ensuring that families participate in the learning process.  

All other guests must check-in with the secretary and have a specific purpose for coming in to the school.  

The receptionist is at school between 7:20am and 4:00pm.  After 4:00pm, parents and guests can be admitted to the school using the button panel outside the main entrance which rings the admin office.

Dress Code

ISB does not require students to wear school uniforms. All students must wear indoor shoes (open-toe shoes are best) and are expected to come to school wearing clean, comfortable and appropriate attire.  

Appropriate attire does not include:

Parents and Legal Guardians are asked to bear in mind that students will go out of for recess twice a day and so it is important that students are dressed appropriately.

Any student that comes to school inappropriately attired can be asked to change (if a change of clothing is available), correct the inappropriate aspect of their attire or even return home to change.  In all such cases, a note will be sent home and parents/legal guardians will be expected to support the school in this regard.  

During PE, all students must wear suitable shoes (PE shoes must have non-marking soles) and clothing during PE lessons.  Students who do not have the appropriate footwear and clothing will not be able to participate in PE and a note will be sent home to parents/legal guardians.  Suitable PE attire includes: shorts or sweat pants, a comfortable t-shirt (not too tight or too loose) and running shoes. 

Privacy

All information submitted to ISB by legal guardians of prospective and registered students is kept strictly confidential.  Contact information, health insurance, passports, progress reports, etc. are only shared with organizations that are legally entitled to request and receive this information.  

On occasion, photos or videos are taken of the students. These are typically displayed around the building, on the school's website, informational materials or other school publications. All parents will have the opportunity to grant or refuse ISB permission to feature photos of their children in all or some of the aforementioned documents/locations when they sign the Education Contract.  (For example, some parents/legal guardians allow for photos of their children to appear in the ISB student magazine but not on the ISB website.)

Registering New Students

The International School of Brno aims to meet the needs of all families living in the Brno area whenever they happen to arrive. Therefore new students in primary (between the ages of 5 and 11) can be registered at any time during the year.

New students are not required to speak any English at all on their first day at school.  ISB offers an English as a Second Language (EAL) program which helps students whose first language is not English achieve a level of proficiency that will allow to them to pursue their studies with confidence.  For more information, please consult the EAL section of this handbook.  

New students are typically assigned to classes according to their age (see below). Prior to students´ admission, the family must provide translated copies of the most recent progress reports from the student's current school and all pertinent documentation detailing the student's education thus far (Behaviour Plans, Individual Education Plans, Special Educational Needs documentation, Advancement Plans, etc.)

Once the registration package is received by the school, it is then necessary to confirm incoming students' current stage in their education and their needs. A date and time is arranged when the incoming students are assessed in English, Mathematics and Science in order to be sure that they are placed in the most appropriate classroom and to determine whether any additional support is necessary (EAL, SEN, Advancement, etc.). In most cases, students are placed with their peer group; however, in order to be sure that all students are appropriately challenged each and every day, the school prefers to use internal assessments to make this determination. It is preferred that these assessments take place prior to the projected start date.

The school may recommend that a child be placed in a class above that which would be determined by the student's age if they clearly demonstrate already having met the objectives of the default grade.  In such situations, the school will issue a recommendation based on teacher assessments and arrange a conversation or meeting with the family to make the best decision for the child.

Changing a Year

If families wish to request that their child be reassigned to a different year, they must do so formally and in writing to the appropriate division Principal. The school will respond formally to such requests.  Actions that can be taken include: having students write Cambridge Progression Tests, having a team of teachers discuss the possible reassignment, meeting with the students and the parents to discuss the reassignments.  The school always issues recommendations that it believes are in the student’s present and future best interests.

Often, instead of reassigning a student to a different year, students can follow an individual education plan (IEP).  While they will continue to work with their peers, they will be assessed based on modified expectations.  

Default* Admission Ages for Students in Primary

Year 1 - students must be 5 or turn 5 by the end of December

Year 2 - students must be 6 or turn 6 by the end of December

Year 3 - students must be 7 or turn 7 by the end of December

Year 4 - students must be 8 or turn 8 by the end of December

Year 5 - students must be 9 or turn 9 by the end of December

Year 6 - students must be 10 or turn 10 by the end of December
*In special circumstances, the school may recommend an alternate arrangement.

Special Educational Needs (SEN)

ISB is able to register students with some special education needs provided the relevant documentation detailing the precise details of the conditions and the specific learning needs of the student are submitted with the registration form. In these situations, students with special needs can be placed on an Individual Education plan and receive extra support from the SEN coordinator.  There is no extra fee for this service.  

The registration of all students with Special Educational Needs occurs when the school is confident that it is equipped to meet all the student’s needs.  If there is any doubt as to whether this is possible, the school may decline to proceed with registration on the basis that it feels that the student’s needs can be met.

The Registration Process

The registration process can be done remotely or at ISB, by appointment.  In both cases, the following documentation is required:

To register students from abroad, all documentation can be sent via e-mail.  Once the contract documents are signed by both parties, invoices and payment schedules are sent via e-mail.  The non-refundable registration fee is due within two weeks of the signing of the ISB contract documents (for more information on fees, please see the document entitled ISB Tuition Structure).

For students registering by appointment, parents are asked to bring all required documentation with them.  This will make it possible to draft and sign the contract documents on the same day.  An invoice will be sent via e-mail and the registration fee is due within two weeks of the signing date.

For continuing students

When families are certain that their child(ren) will continue at ISB for the following school year, they are kindly asked to contact the Secretary in order to have the contract documents prepared and signed in due course.  Families will be surveyed at the beginning of May and will be required to inform the school as to whether or not their plans are certain or remain to be determined.  We trust that parents/legal guardians understand that the number of registered students is the single most important piece of data for the school.  It determines what staff and resources will be needed to be secured.

Invoicing

Tuition and Registration Fees

Invoices are issued after the signing of the ISB Education Contract and Payment Agreement.  An invoice is issued for every registered student at the International School of Brno; attached to every invoice is a payment schedule displaying when payments are expected to be received by ISB.  Please note that the payment period for the year is always 10 months.    

Tuition fees are paid in advance. That means that regardless of the payment schedule and unless alternative arrangements are made, the school must receive the first payment before the beginning of each period (month, quarter, etc.).  Parents/Legal Guardians are asked to contact the school immediately should there be any issue remitting payments to the school.  

Late Payments

If the school does not receive payment on the date stated on the payment schedule, a late fee of 1% of the amount due is accrued for each 24-hour period during which the fees are not received.  If tuition fees are not received within 10 days of a payment date, the school has the right to terminate registration.

Class Sizes

The maximum number of students that can be registered in the classrooms is 15.  In some special circumstances, this number can be increased to 16 only if the destination class is able to accommodate another student. If the capacity of the classroom is met, additional prospective students are placed on a waiting list and can be registered in case a student who was previously registered is withdrawn.

If a number of students drops under a minimum number (usually 5 students in a classroom), two years might be combined.

Daily Routine

The school is open between 7:30am and 5:30pm, Monday to Friday.   Daily routines are available on the school website.     

Arrival

All students can arrive to school as early as 7:30am but no later than 8:25. Years 2 to 6 must be in the Before School Centre (BSC) in the cloakroom by the reception. The BSC is supervised by a staff member Monday through Friday. There is no additional fee for the BSC. The year 1 students also arrive to school between 7:30am and 8:25am but stay in the common room under supervision of the morning teacher.

Students are sent directly to their classes at 8:28am. Attendance is done in the first 10 minutes of the school day. Parents of primary students are welcome to come in to help their children prepare for the day but are asked not to accompany children to the classrooms as a matter of routine. It is important that students learn independence and responsibility.

We kindly ask that all parents ensure that their children are at school on time every day.  This means that they should be in the cloakroom no later than 8:25am.  It is vital for their learning that they operate according to the school’s routine.  It is also important to remember that it can cause undue stress on students to be late, especially on a regular basis. When a student is late, it is recorded and the school secretary calls the family to inform them that the student was late.  The family must then send an email to the class or homeroom teacher to excuse the absence, if applicable.

Families of students who are habitually late will be asked to come in to discuss the matter.  

Departure

When parents/legal guardians come to school and collect their children, they are then responsible for supervising their children and ensuring that they continue to conduct themselves appropriately.  When parents have collected their children, they are responsible for them and must accompany them at all times. 

Primary

Year 1 students can be picked up from the kindergarten until 5:30. Year 2 to 6 students who are not registered in the After School Centre or other After School Activities go home after the lessons must be picked up at 3:00pm from outside the classroom.  If anyone other than the legal guardian of the students are to pick up them up from school, ISB must receive this information in writing.  It must be sent to the secretary and the class teacher. The school must also receive written confirmation from families as to whether primary students can leave the school at the end of the day on their own.

Year 2 to 6 students who will not go home can go the After School Centre (ASC).  Please note that this service is not included in tuition fees and so families must register their child(ren) for ASC attendance.  Students who are registered in the ASC can attend however many days are necessary between 3:00 and 5:30pm.  The fee for the year is 10000 CZK though students can be registered in the centre for a minimum period of 1 month, if necessary.

There is also a coupon system whereby parents/legal guardians can purchase coupons to use any time they wish provided they have informed the school secretary.

Parents/Legal Guardians of students who are not registered in the ASC may attend the club in emergencies provided that the school is contacted prior to 3:00pm.  No fee will applicable in cases of a genuine emergency.  For all other cases, an invoice for 1 month ASC registration will be issued for every three days a student appears in the after school club during a single quarter.  The attendance of students not registered in the ASC is documented.

As students must be supervised, if parents/legal guardians are not at school to collect their child at 3:00pm and no other arrangements have been made, the child will be placed in the ASC.  If this happens 3 times within a single quarter, families will be invoiced for 1 month’s After School Attendance. 

Please note that ISB's normal hours of operation are 7:30am to 5:30pm, Monday to Friday.  Families are asked to respect these times on regular school days; students should be picked by 5:30pm.  Staff members who stay late with student must be paid.  Therefore, any parent or legal guardian who picks up their child(ren) after 5:30pm will incur a fee of 100 CZK at the beginning of every 15-minute interval.  (For example: if a student is picked up at 5:50, a late fee of 200 CZK is applicable.)  ISB reserves the right to waive the late fee in the event of a genuine emergency provided the school is informed as to the nature of the emergency.  Families are asked to call the primary principal (0042 725 726 095) as soon as possible when they will be late picking up their children.            

If a student is not picked up by 6:30pm AND ISB has not been contacted by the parents / legal guardians, the school will attempt to reach all contacts (emergency included) provided one last time. If the school is not able to reach anyone, it is possible we will contact the Children's Help Center in Brno.

Attendance

Regular, punctual attendance allows students to get the most out of their education. Students who miss an inordinate amount of class time due to extended absences or habitual lateness run the risk of falling behind.

It is important to note that even if a student catches up on homework and assignments they missed when they were away, they have still missed out on the majority of the learning process.  When students are absent, they miss:

In the event that a student misses more than 20% of school, it may not be possible for ISB staff to properly assess them in affected subjects areas.  We kindly ask that all parents ensure that their children are at school on time every day and that they only miss lessons when it is absolutely necessary.

Excusing Absences

Class teachers are responsible for recording absences every day by 8:40 daily. Absences are excused via e-mail.  This is the only means by which absences can be announced/excused; by phone or in person is insufficient.  All e-mails should be sent to the class teacher AND the secretary and should include the date and time of the absence.

Absences should be excused in advance.  If this is not possible, absences should be announced to class teachers and the secretary before 8:30am the morning of the absence.  If a student is not at school and no email has been received, the secretary will phone the family.  After the phone call, if the parent or legal guardian wishes to excuse the absence, they must write an e-mail.

Illness

We take every attempt to make our school building and environment a safe and healthy place for your child by encouraging healthy habits and safe behaviour.   This extends to to staying home when ill.  Please support us in our efforts and do not send your child to school if they are sick.

Children who are running a fever, have a severe cold or otherwise appear to be too sick to be in school must be kept home. Your child must be fever-free for at least a day before being sent to school  without the use of antipyretics (Tylenol, Panadol, Acetaminophen, Ibuprofen, etc.).  Students recovering from severe colds must no longer be sneezing, coughing or otherwise spreading bacteria.  

Contagious diseases such as pink eye or strep-throat must be under control before your child is admit-

ted back to school.

If a child appears to be sick, she/he will be kept in primary teacher’s lounge which is beside the secretary’s office. Should the child start to show the onset of symptoms while at school, parents or the emergency contact listed in your child's records will be notified and arrangements will be made for the child to be picked up at school.  

No child will be given permission to leave school without consent of the parent.

Accidents / Emergency Medical Treatment

All staff members receive first-aid training and classrooms are equipped with first aid kits.

Health insurance information is kept on file for each student.  Families must ensure that the school’s records are kept up to date; any time a new health insurance card, policy or other document is issued, the school must receive a copy.

The office staff will contact parents in cases of injury and illness as a matter of routine. When in doubt, the school will call and ask the parent to make a decision as to whether a child should remain in school, go home and/or receive medical attention.  If we are unable to contact anyone concerning a sick or injured child, we will either call an ambulance.  Minor injuries including minor cuts, bruises and grazes, will are treated by the school secretary who is regularly trained in first aid.  Incident reports are available.

Incident Reporting

All serious incidents involving students are documented at ISB and the relevant parties are provided with a copy of the incident report.  Serious incidents fall into two categories: accidents resulting in injuries and behavioural.

Accidents

In the event that a student is seriously injured or if the extent of the injury is uncertain, the supervising teacher will complete an incident report with school administration.  The report will contain a description of the events leading up to the injury as well as what action was taken after the fact.  All this information will be sent to parents via e-mail.  For minor incidents, class teachers will briefly communicate to parents what happened.

Please note that while ISB students are always supervised, it is possible that an accident/injury can occur without the supervising teacher actually witnessing the event.  In such cases, this will be documented and a summary of the event will be included in the accident report.

In severe or life-threatening situations or if there is any doubt as to whether a child is in a life-threatening situation, simultaneous calls will be made to the emergency services and the parents.

Medication

No medication brought from home, whether prescription or over-the-counter, will be given to any student without written instructions from the child's physician and/or parent.  This includes commonly used medications such as Aspirin, cough syrup, and cough drops.  Should it become necessary for a child to take medication at school, please leave written instruction along with your signature with the Secretary, which should specify dosage, time of day, and length of treatment.

No medication may be kept in the classroom by the student. All medication must be in the original container and clearly labeled and kept in Secretary’s office.

Communicable Diseases

To protect other students from contagious illnesses, students infected with certain diseases are not allowed to come to school while contagious. Parents of a student with a communicable or contagious disease should contact a member of the SLT so that other students who might have been exposed to the disease can be alerted. Among the more common of these diseases are the following:

Any student excluded from school attendance for reason of communicable disease may be readmitted by presenting the school with a certificate from a certified physician.

In case of an outbreak, the school immediately contacts the local hygiene station to consult necessary safety and preventive measures that are applied immediately. Families are informed about potential health risks via emails.

Animals in the Building

Due to local hygiene by-laws concerning the presence of animals in public buildings, no pets can be brought in to the building.

Homework

Homework is an opportunity for students to reflect on what they have learned, practice essential skills, prepare for the upcoming lessons and communicate with their parents/legal guardians about what they are doing in school.  It is intended that students always receive homework in an amount that is appropriate for their age, current level of performance and development.  While we strongly encourage parents to monitor their child’s homework, it is expected that all homework can be completed by students independently in a time frame that will leave them plenty of time for relaxation, pursuit of hobbies/interest and spending quality time with their family.  

We also strongly encourage parents to read with their children (in any language) for 10-15 minutes per day.

Year 1

Years 2 to 4

        Total: 30 minutes

Year 5 and 6

        Total: 50 minutes

Student Portfolios

In order to show the progress and growth of our students in all learning areas during the course of their education, all students assemble a student portfolio.  Over the course of every quarter, potential entries are collected.  During Portfolio Week, students and teachers select work samples that will be permanently stored in the folder and present their portfolio to their families during student-parent-teacher meetings.  These work samples are intended to provide parents/legal guardians with a clear idea as to what the students have been working on as well the progress.

Birthday Celebrations

Birthdays are a very exciting event for children. If you choose to celebrate a child's birthday in school, please consult with your child’s teacher to decide upon an appropriate arrangement that will not disrupt the class routine.  Please also consult with the class teacher the food/drinks that you intend to provide during the celebration. Please be sure to avoid providing excess sweets (drinks included), to ask about food allergies in the classroom and to abide ISB’s strict no nuts policy.

Lost and Found

Personal property such as clothing, toys and school materials are the responsibility of the student and their family. The lost and found box in the cloakroom contains all unclaimed, unlabeled items.  In order to ensure that items are easily reunited with their owners, please put your child's name on all personal belongings, if possible.  The lost and found items are routinely placed on the benches in the cloakroom.  On these occasions, the items will remain there for 1 week, after which time they will be donated to charity.

The school accepts no responsibility for money or valuables brought to school but which remain in the students’ possession.  All students in grades 1 through  high school are given lockers that remain their responsibility throughout the year.  If students lose their locker key, a new one will be provided and families cover the replacement cost via their deposit.

Language Policy

ISB is extremely fortunate to have over 20 nationalities represented amongst the staff and student body.  In order to ensure that everyone feels welcome, engaged and is a fully respected member of the school community, it is essential that we all use English as much as we can; it is the language in which all teaching and learning is done.  This helps ensure that we are all able to learn about and from one another.  

At the same time, our mother tongues are vital to our learning and to our understanding of the world.  ISB

welcomes and encourages students for whom English is not their first language to use their mother tongues to help them learn to succeed in an English learning environment.

It is also important to note that ISB does not promote one English dialect over another.  The aim is to be an international school where the conventions of all dialects are given equal recognition and status.  For example, “mom” and “mum” are both correct spellings at ISB.  We are all here to learn about the world in the broadest sense and so there are always going to be instances where we discover that a certain word, expression, gesture, etc. can have vastly different meanings or cultural significance in different English-speaking countries.  In such cases, it is important that these differences be highlighted for our students to broaden their perspective.  

Some of our resources are American, some are British.  Our curriculum is based on the British National Curriculum.

English as an Additional Language Support Program

The English as a Second Language (EAL) Support Program assists students whose first language is not English.  The overall aim of the EAL program is to offer the student additional help in building language skills to develop confidence in English as rapidly as possible.

When a new student, whose mother tongue is not English, the EAL and the English teacher will assess them to determine their current level of English proficiency.  If the student is unable to complete the test or the results indicate that the student is at the beginning stages (A0 or A1), it is recommended that the parents/legal guardians register the student in the EAL programme.  Due to the nature of learning activities and expectations of the year 1, the EAL program is usually not recommended in this class.  

Students registered in the EAL program receive support three times a week outside their class with an EAL teacher. Their learning goals are carefully set by the EAL teacher in collaboration with other teachers and shared with the student and the parents in an individual education plan (IEP).

In the primary division, when a student reaches A2 level or 80% of the year level expectations of the EAL curriculum, parents are informed and the student stops receiving EAL support. In secondary and high school, a student needs to reach B2 level before he/she can be dismissed from the service. This is to insure that the student is best prepared in order to start the IGCSE programme after grade 8.  It is recommended that students  be at a high B2 level at the beginning of their IGCSE studies.

Once the student has left the EAL programme, their learning of English as a second language continues to be monitored via their individual education plan.

The fee for this service is 3000 CZK per month.  If more than 2 lessons per months are cancelled by the school, then a refund will be issued.

If a student is enrolled in EAL lessons outside the school, the school requests to be put in contact with the teacher to seek out opportunities to coordinate teaching.

For more information about the EAL programme, please visit the ISB English as a Additional Language Support Programme Information Booklet.

After School Activities

Between 15:00 and 16:30, ISB offers many after school activities.  The intention is provide a wide array of opportunities for our students so that there is a balance between athletic, linguistic, creative and technical activities. At the end of August, a list of clubs and activities that can be opened given sufficient interest is made available to families.  During the first week of school, ISB holds a Club Fair in order for the students and families to learn more details about individual activities. Those activities for which there is sufficient interest will begin to operate during the second week of school. Please click here to see the list of clubs open to kindergarten and primary years.

All after school activities are paid services. The fees for each activity will be announced along with the club itself. The fees for the activities vary.

Once a student makes the decision to join an After School Activity, their attendance is tracked.  At the end of each term, an invoice will be issued that is accurate to the amount owed.  No deductions are applicable for missed sessions.  If the school cancels 3 or more sessions per term, the appropriate amount will be deducted for each subsequent session cancelled.

If registration for an activity falls below the minimum number required to operate the activity, it will be cancelled and appropriate refunds will be issued.

Lunch Services

At ISB, we understand that good nutrition is essential to a child's well-being and development. Primary lunches will be provided by a specialized school canteen, Masarova. Students will have a choice of two meals and can choose their lunches using a lunch card (45,- CZK) which you can buy at the reception.

Please make sure lunches are paid two days ahead of time, and no later than noon, directly to the Masarova bank account: 46231621/0100 using the variable number (symbol) provided upon registration. The required monthly payment is 1200,- CZK and is due on the 20th of the previous month (you can choose to pay more and have lunches covered for a longer period of time). You can also pay a higher amount in advance to cover a longer period of time. Unfortunately, the system automatically cancels lunches if not paid on time. One lunch costs 52 CZK.

The following are Masarova's basic rules when logging-in to your account at www.strava.cz (záložka objednavky):

- You can cancel lunches at least 1 working day ahead of time no later than 13.00,

- you can order meals or change the meal choice at least 2 working days ahead of time and no later than13.00,

- when canceling or choosing lunches please make sure to click 'odeslat' (send) marked in green at the very top of the page,

- please log-in once in a while to check how much credit you have on your account and to ensure uninterrupted lunches.

Lunch includes soup and a main meal. Gluten free diet is available. Children are also welcome to bring their own packed lunch or snack.

For more information, please contact the school receptionist.

No Nuts Policy  

ISB has a strict 'no nuts' policy.  No products that contain nuts may be brought to school. If a student brings a product containing nuts to school, it will be taken from them and a reminder will be sent home.

No Candies Policy

With the exception of birthdays, we would be grateful that you do not bring candies, sweets or chocolates to school and do not offer them to other children.

Events Calendar

Events will be posted on the school google calendar.  Families can find out how to subscribe to the google calendars by clicking here. 

IT at ISB

All ISB classrooms are equipped with desktop computers and all equipment necessary for teaching and learning to be a multimedia experience.  If more computers are required, there is a laptop cart which can be brought in so that all students have their own computer.

There are three smartboards in different areas of the school as well.

In order to provide students with the opportunity to work with different applications operating systems, ISB  has computers running all major operating systems.

The entire school is covered by a wireless network.

A note on mobile phone use and electronic devices:

It is commonly acknowledged that our society is becoming increasingly addicted to our phones and tablets.  We wish to help our students develop habits whereby they do not feel the need to be constantly looking at their devices.  School is an opportunity to interact with others face to face, not face to Facebook.  

ISB students are allowed to carry mobile phones throughout the day but only to ensure that parents/legal guardians are able to communicate efficiently and timely with students when they are not at school.  While in school, families are required to contact students through the school secretary.  If students wish to contact their families, this is also done through the secretary or with their phone but only with the permission of a staff member.

We ask that families support our efforts to help students realize that the most important and memorable parts of life do not happen on a screen.

Primary students are not allowed to bring any electronic devices such as Ipods, tablets, laptops, portable video game consoles to school for different then learning purposes that have been agreed with the child´s teacher. While at school, these devices are not to be used for gaming, social networking or any purpose other than academic.  This is intended to help the students appreciate that devices have different uses in different contexts.

The school accepts no responsibility for valuables brought to school but which remain in the students’ possession.

Communication

Parents and legal guardians will be able to communicate with their child's teacher via e-mail by default. All teacher e-mails are available via the school website.  Parents/guardians who wish to have an extended discussion with a member of staff must contact them prior to arrange a time.  Impromptu discussions may be possible but they are not guaranteed. 

Emails

The school informs families about whole school events via emails. These are sent by teachers and the administration team of the school. Emails are sent in English and translated to Czech.

Parent Portal Edookit

Class teachers inform families about learning and events via our emails and parents portal Edookit. This online communication tool allows families (and students) to keep track of the following:

Newsletters

Class newsletters

At the beginning of each month, we share class newsletters with the families electronically. This document reflects on the learning and events that have happened during the last month and provides you with an overview of whats coming next month.

School newsletters

The school also sends out a monthly newsletter and an annual newsletter where you can find information covering the whole school.

School website

The school website serves as an informative tool mostly for prospective families. It holds important information about the all divisions, educational programmes, documents such as the tuition fee structure for individual years. From the school website you can only go to our Facebook page.

Facebook

To see the school in action, please visit our Facebook page.

Calendar

All events such as swimming, parties, trips, specific projects are carefully scheduled for and shared with the families via the google calendar. This calendar is available on the school website and can be downloaded to your mobile and other devices. All parents are asked to check the calendar proactively.

Parent-Student-Teacher Conferences

At ISB, parent-student-teacher conferences are led by the students. We invite families for an official meeting 3 times a year in November, January, and April. Each family has a 20-minute afternoon session during which students present their learning environment, results and portfolio. At the end of the meeting, families have a chance to ask the teacher any questions regarding progress and development. 

Class Year and Week Plans

All class teachers will have entered a year plan for each subject, these plans are accessible to families at all times and consist of 6 - 8 week units.  

End of Term Reports

End of term reports are compiled and sent home at the end of January and June.  The Levels of Achievement used on the end of term reports vary across the divisions.

Students in years 1 through 6 receive progress reports at the end of each term.  Each subject receives a comment and the students are awarded a level of achievement.  Primary students are receiving worded levels of achievement, please see here for more details.

Incomplete

Progressing towards meeting some expectations

Progressing towards meeting most expectations

Progressing towards meeting all expectations

Meeting expectations

Exceeding expectations

Key Competencies

In order to provide a more complete picture of the student on the reports, there are 6 key competencies that receive comment on the ISB Progress Report.        

Half-Term Reports

Half term progress reports are sent home half-way through each term.  They are intended to give parents/legal guardians and students an indication of how students are progressing in each subject area and again refer to the ISB Primary Levels of Achievement.

Standards of Behaviour

At ISB we aim to achieve a positive atmosphere in which we maximize time spent on teaching and learning.  We recognise that the school has a critical role to play in actively promoting and encouraging a sense of civic awareness in all students. We aim to establish acceptable patterns of behavior and to encourage pupils to develop a sense of responsibility, self-respect and a respect for other people, property and the environment.

It is essential for parents and school to work in partnership so that the values encouraged at home and at school are compatible and mutually reinforced.  It is required that all family members conduct themselves in an appropriate and respectful manner while at school or participating in school activities.  Students are given many opportunities to reflect on and discuss their behaviour.  Moreover, there are many ways in which students can distinguish themselves and receive recognition for being excellent role models for the rest of the community.  

To all adults in the community:

We must always remember that we are the role models for our students and children.  It is important that they always see us acting in a respectful, ethical and honest manner.

To All Students:

YOU WILL BE EXPECTED TO BEHAVE AT ALL TIMES IN WAYS WHICH DEMONSTRATE SELF-DISCIPLINE, SELF RESPECT AND RESPECT FOR OTHERS AND THEIR PROPERTY.

All ISB students should make decisions with regard to their learning and behaviour with the following statements in mind:

  1. We are safe
  2. We are respectful
  3. We do our best
  4. We have fun
  5. We are proud
  6. We are ISB

  1. Our students’ safety is our primary and fundamental concern.  Safety must be consistently promoted as a necessary community value and unsafe behaviour on the part of the students must be addressed swiftly, consistently and in a manner that guarantees that safety is restored right away.

The rules: Walk when indoors; always avoid damaging the school or the school’s property; act in a way that keeps others safe.

  1. Respect: the first core value of ISB.  Every student has the right to being treated with respect just as they obligated to treat others with respect.  The failure of a student to respect others does not at all eliminate their right to be respected.  It does mean that they need the support and understanding of the staff.

The rules: Treat everyone with respect and courtesy; use proper greetings; hold the door for others; use an indoor voice.

  1. Hard Work is the second core value of the school.  All students must be motivated to achieve their personal best in all academic and social areas.  This means that teacher planning and classroom behaviour management strategies must be designed to engage all students on a personal level.  Engaged students are well-behaved students.

The rule: Behave in a way that promotes teaching and learning in class; always do your best; listen to instructions.

  1. Learning something new is fun, the third core value of ISB.  It is vital that the school’s expectations for student learning and conduct be designed around their desire to learn about, explore and act in their world.  Each student must be personally engaged in the activities of the moment; if they are, then their behaviour will reflect their desire to learn.  

        The rule: Make sure that you behave so that learning is fun for everyone.

  1. It is important that students are aware of what proper behaviour and academic performance looks like so that they have something to strive for and so that they have the information necessary to assess their own performance.  Students who are able to independently determine whether they meet the expectations of the school will be able to take pride in knowing and delivering what is expected of them.

The rule: Make decisions you can be proud of; make sure that ISB is a place to be proud of: keep the school clean and be appropriately dressed.

  1. We are ISB.  As an international community, it is important that our language, values and customs be consciously defined and cultivated in order to be able to communicate them.  We should all know the kind of school we want to be and we should celebrate when we are successful in achieving those targets.

        The rule: Be welcoming; invite others to learn and play; help when/how you can.

All students are required to observe the following:

Types of Incident and Stages of Behaviour Support

The following lists outline the types of behaviour that are not in line with the Code of Conduct.  Yellow incidents are managed by class teachers unless they occur so often that other students’ learning/enjoyment of school is negatively affected.  Orange incidents warrant a Stop & Think Form and Red Incidents are serious incidents that may result in expulsion.

Minor Incidents

Moderate Incidents

Serious Incidents

  • disruptive behaviour
  • not following instructions
  • incomplete class work
  • incomplete or no homework
  • forgotten personal affairs
  • late arrival to class
  • rudeness to classmates
  • not taking responsibility for learning/actions
  • not following school rules

The above lists are not exhaustive.

  • Persistence of minor incidents         
  • rudeness to staff
  • verbally aggressive behaviour to another pupil
  • aggressive behaviour
  • being continually off-task and disruptive
  • unsafe behaviour
  • failing academic performance due to lack of effort
  • Academic dishonesty
  • persistence of moderate incidents
  • violence
  • truancy
  • repeated academic dishonesty
  • extreme rudeness
  • theft
  • plagiarism
  • ‘aggravated’ bullying
  • substance abuse/possession
  • sexual harassment/assault
  • possession of dangerous items (weapons, explosives, etc.)
  • misusing the school’s internet connection (accessing offensive/illegal content, abusing privacy rights, cyber-bullying, etc.)

Freedom from Bullying

All ISB students have right to enjoy freedom from bullying in all its forms at school, in public, in the home and on-line. Bullying occurs when a student or group of students engages in written or verbal expression or physical conduct that:

Reporting Procedures

Any student who believes that he or she has experienced bullying or believes that another student

has experienced bullying should immediately report the alleged acts to the Principal, a teacher, or other school employee.  A report may be made orally or in writing. Any school employee who receives such a report must notify a member of the SLT immediately.

The Behaviour Support Stages

The staff will decide when a series of minor or moderate incidents are to be considered an escalating situation.  It is important to deal with all behaviour incidents in a case by case manner.  Not every serious incident warrants immediate expulsion just as in certain situations, minor incidents can be moderate or serious.  When dealing with behaviour issues or poor academic performance, ISB is committed to treating families as individuals, with compassion and understanding.  The following are meant to serve as guidelines and protection for the school but they are not meant to force the school the make a decision that is considered to be against the best interests of a student.

Stage 1 (Repeated Yellow or Orange)

If minor incidents persist (to a point that is detrimental to the student’s or their classmates’ safety, learning, general experience at school, etc. ) or there is a moderate incident (see below), then a Stop and Think Form should be filled out. S & T forms are not to be given out unless meeting with the parents, the teacher, the student and a member of the SLT is absolutely warranted.  Teachers may ask a member of the SLT to speak with a student but it must be made very clear that it is not to complete an S & T form.

S & T forms provide a more formal reflection process whereby the student must rethink a decision they have made, why it was not the best decision and what would be a better decision in similar situations in the future.  As an automatic consequence of filling out a S & T form, the student will have an appropriate amount of restorative community service to complete.  

Community service occurs during break time.  Primary years students will complete the sessions over the course of two days as it is very important that they still have outdoor play time.  The purpose of having the students perform community service is to help them see the value in helping the community.  It is a consequence but not one that is meant to be primarily punitive in nature.  The community service will be organized by the class teacher and will have the student helping out other teachers/students.  It could involve helping a teacher prepare for an activity, or collecting the recycling.  We have found that students enjoy these sessions, which is the best way to avoid further incidents.  When students see the value of making the school a better place, they are more likely in the future to make decisions that keep it that way.

Please note that ISB does not allow school work to be given as a consequence for poor decisions.  We make every effort to implement best practices so that our students develop a lifelong love of learning.  To make learning a punishment is counterproductive.

Completed S & T form should be signed by the student and the witnessing teacher and then emailed to the parents, who will be asked to come in for a meeting. The discussion will attempt to identify the causes of the incident (or series of minor incidents) and will focus on exploring different ways that similar situations can be prevented in the future. These strategies must always take into account the student's age, culture, English proficiency, individual needs and personality. They will be recorded in a document that will be signed by all parties involved and the student will sign a promissory note, indicating his or her intent to make better decisions in the future. This document, along with the discussion notes, will be available to all members of the learning team.

At Stage 1, the student will have regular meetings with a member of the SLT in order to have the opportunity to share ideas, emotions and receive feedback on how the matter is progressing.  These discussions will take place at scheduled times and will cease when they are no longer necessary.  The reason for this is that sometimes it is very useful for the student to have the chance to speak with a more neutral member of the team who is aware of the issue but with whom the student does not have daily ‘give and take’ interactions.  This can sometimes facilitate brainstorming new solutions and strategies as well as more objective reflection.    

Stage 1 discussions are not documented on the ISB Progress Report/Official Transcript nor will they be considered as serious enough to be included in any other documentation that ISB will share with other schools.

Stage 2 (Repeated Orange)

Should the student’s decisions persist in violating the Code of Conduct in a moderate manner, there will be an automatic consequence that will be devised to suit the context in addition to more community service.  It could involve a loss of privileges or in-school suspension but it must always be appropriate, be easily communicated to the student and be supported by the learning team.

Another learning team meeting will take place.  At this time, it will be stated and documented that another incident can result in the expulsion of the student.  The regular meetings with the SLT will continue.  The SLT and class teacher will also require monthly meetings with a parent or legal guardian in order to ensure that there is a coordinated and consistent effort to bring decision-making in line with the Code of Conduct.

Stage 2 discussions are documented on the ISB Progress Report/Official Transcript/Confirmation of Enrolment Document and are shared with other schools in the event of transfer.

Stage 3 (First Red, Second Red or, in some cases, persistent Orange)

OR

At Stage 3, the situation is quite serious.  However, it is essential that the school deal with these situations on a case by case basis, seeking a balance between the interests of the student and the collective interests of his or her classmates.  It is always possible that a serious incident is a cry for help from the student.  In such situations, expulsion would be contrary to the student’s interest.  

All serious incidents require an immediate meeting of the SLT; if the incident is especially serious, then it might be necessary for the student to be removed from class for the rest of the day and for parents to be asked to come in right away to pick the student up.  At this time, the meeting can be arranged.  

If the student has a history of reliable decision-making and an adequate track record for behaviour, then the SLT meeting and actions will be aimed at identifying the reasons behind the change.  It will then be necessary to discuss the situation at home, socially, etc.; for this, the family’s cooperation will be required.  Such situations will be dealt with in a maximally sensitive and confidential manner.  If an underlying cause is identified and the student genuinely needs professional help and support, the school will assist the family in any way possible.  When a student needs help that the school can provide or assist with, expulsion is not an option.

If it turns out that the situation was simply a poor decision resulting in a serious incident, then a warning document will be issued stating that similar incidents are likely to result in expulsion and support will be provided to help avoid future mistakes.  The support will be as needed and for as long as is necessary.  The exact plan will be documented.  Unless the severity of the incident is exceptionally high, expulsion is not likely to be considered in these situations.

If the student has a track record of poor decision-making and/or already reached stage 1 or 2, then expulsion is an option. Given that they have a history of poor decision-making, it is likely that they have received long-term support, which will have proven to be ineffectual. Also, it is likely that the students’ classmates safety and/or learning will have been compromised on an ongoing basis and it is at this point that the school will need to make an unfortunate decision.  When a student is expelled, the school refunds any tuition fees for paid months that have not yet begun.  

If the school opts to allow the student to remain at school, then a significant series of consequences can be imposed.  This can range from in-school suspension, loss of privileges, required community service beyond the school, consultation with external specialists and so forth.  It is also possible that the student and/or his family will need to meet regularly with the Head of ISB.  

If, at any point in this process, a parent, teacher or student feels that the matter is not being dealt with appropriately, they may contact the Head of School.  If, even after a discussion with the Head, they still have concerns, they may request that the matter be taken up with the Board of Directors.

Tobacco-Free School Notice

Smoking and using smokeless tobacco are not permitted in school buildings, on school property or at school-related or school-sanctioned events off school property. All adults visiting the school are asked not to smell of tobacco or alcohol while they are around the students. Students may not possess tobacco products at any of the locations or activities listed above.

Students who are found to be in possession of tobacco products will face disciplinary measures and be provided with support and guidance.

Drug-Free School Notice

Student use of illicit drugs is harmful. Consequently, the school prohibits the use, sale, possession, or distribution of illicit drugs by all individuals on school premises or any school activity, regardless of its location.

Students who are found to be in possession of illicit drugs will face disciplinary measures and be provided with support and guidance.  The school reserves the right to perform on the spot drug testing or locker/school bag search in case there is sufficient evidence that a student is under the influence or in possession of illicit drugs.

Summer Services

It is possible that ISB will offer some summer services. Provided there is sufficient interest, Day Care services for Kindergarten and Lower Primary can be available between the middle of July and the middle of August.  If you are interested in this service, please inform the Primary and Early Years coordinator by the end of term 1.

It is also possible that some summer activities can be arranged but these will be announced towards the end of the year.

Parent/Legal Guardian Feedback

ISB welcomes any and all feedback from families.  It is very important to us that all ISB community members feel respected, valued, welcome and engaged.  Parents/legal guardians are asked to provide the school with general on a regular basis but it is important for all community members to realize that any time is a good time for feedback.  

Parents and Legal Guardians also have the special opportunity to contribute comments on their child(ren)'s end of term Progress Report.  This feedback is intended to be a direct comment on their child's progress.

Parents and Legal Guardians are also free to provide the school with feedback at any time during the year by telephone, in person or via e-mail.  

Finally, it is very important that ISB be informed as soon as possible as to whether or not students will continue the following year.  Parents and legal guardians will be asked at the end of April to update the school on their plans for the subsequent year.  Any family with set plans and intend to stay at ISB will be asked to sign new contracts before the end of the year.  If the contracts are not signed by the end of June, families will be required to pay the registration fee for each child upon signing.

Also, the school understands that family plans can change and their stay in Brno might be shortened for all kinds of reasons.  When a family’s length of stay in Brno is confirmed to be shorter than indicated on the ISB Education Contract, they must announce this to the school as soon as possible.  Please see the invoicing section of this handbook for information on the fees that will be applicable in such events. 

Complaints Procedure

We sincerely hope that all students, teachers, parents and visitors find ISB to be a safe, pleasant and nurturing educational environment. If families or students have an issue, concern or complaint, we strongly recommend that, if appropriate, they arrange a time to discuss the matter with the member of staff concerned.  ISB teachers are qualified professionals who value the input of their students and their families.  In virtually all cases, this is the fastest and most efficient way to clarify and resolve issues.  In such an event, staff members must provide a written summary of the discussion via e-mail to the parents and the appropriate member(s) of the School Leadership Team (SLT) within 3 days

In the unlikely event that that an issue is not resolved via discussion with the teacher, the issue can be brought to a member of the SLT.  If an issue is brought to the SLT team prior to the teacher being informed of the issue, then in almost all cases, the SLT is likely to invite the teacher to the discussion at the nearest appropriate time.  These issues must be addressed in an e-mail to all appropriate parties within 24 hours which must include an action plan/schedule.  

If the parent/legal guardian does not wish to involve the relevant staff member(s) in discussing a concern or complaint OR they were unsuccessful in addressing the issue with the relevant staff member, the SLT member will need extra time to investigate and discuss the matter with the rest of the SLT and staff.  A response to these complaints must be be issued within 4 days of the complaint being received; the mail must include an action plan.  The head of school must always be informed of these issues.

If a family is unsatisfied with the manner in which their issue has been dealt by the SLT, they may register a formal complaint with the Board of Directors.

If there is a complaint regarding student learning or counseling, application of corrective measures, student assessment, school organisation or abuse of authority (sexual harassment, discrimination, aggression, violence and bullying, etc.), it should be submitted to the ISB Board of Directors in writing to board@isob.cz. The complaint will be answered in writing within 15 days with copies sent to Supervisory Board members and the Head of School.

If, after being attended to by the Board, a family who feels that their complaint has not been addressed in an appropriate manner and they have exhausted all internal ISB procedures may contact local authorities (police, Brno City Hall, etc.).  ISB is not able to offer guarantees as to when grievances will be addressed.