Cloud Cover Media, Inc. Privacy Policy
Updated and Effective as of October 14, 2024
cloudcovermusic.com
This privacy policy (“Privacy Policy”) covers individuals who have a business relationship with Cloud Cover Media, Inc. d/b/a Pandora CloudCover (“Cloud Cover” or “we”), a wholly owned subsidiary of Sirius XM Radio Inc. (“Sirius XM”), in their business interactions with Cloud Cover, including any individual end users who use Cloud Cover’s products and services for business purposes (“you”).
This Privacy Policy for business-to-business clients describes our practices regarding the collection, use, and disclosure of information collected by Cloud Cover through or in connection with the CloudCoverMusic.com website, mobile apps, and any other services that post a valid link to this Privacy Policy (collectively, the “Service”). By accessing, using, or otherwise interacting with any part of the Service, you consent to this Privacy Policy and any additional applicable policies and terms you may agree to which govern your use of the Service. Please be sure to read this entire Privacy Policy before using or submitting information or content to this site. If you do not agree with the terms of this Privacy Policy and the applicable Terms of Use, do not access or use the Service or provide personal information to us.
Table of Contents:
1. The Personal Information We Collect
2. Cookies and Other Tracking Technologies
3. Third-Party Advertising and Analytics
4. How We Use Personal Information
5. Disclosure of Personal Information to Third Parties
6. Third-Party Links and Content
10. Your Choices & Preferences
11. Changes to This Privacy Policy
13. NOTICE TO CALIFORNIA RESIDENTS
The Personal Information We Collect
Cloud Cover provides its business clients the ability to play fully licensed commercial-free music as background music for their business. We do not collect personal information from or about any customers of its business clients to whom music or other audio content is played. In the course of the business-to-business transaction between Cloud Cover and its business clients, we collect certain types of information to conduct the transaction and provide ongoing support to clients. Some of the data we or third parties collect through the Service may be considered “personal information” under applicable laws. Such information may include your name, business contact information, and if you conduct business through our website, your IP address and device identifier. Note that we may de-identify personal information. We maintain and use de-identified data without attempting to re-identify it except where permitted by applicable law, such as to determine whether our de-identification process satisfies legal requirements. We will treat de-identified information as non-personal to the full extent allowed by applicable law. If we combine non-personal information with personal information, then we will treat the combined information as personal information under this Privacy Policy.
Information You Provide Directly. For some activities, such as registering for an account, purchasing a subscription, personalizing a music station, creating promotional messages, or when contacting us, we may ask visitors to supply us with personal information such as their business contact information (name, email address, phone number, address), preferences (listening and music preferences), and non-precise geolocation. Our third-party payment processor may also collect billing and payment information directly from you.
Information We Receive from Third Parties. We may receive information, including personal information, about you from third parties, for marketing purposes. We may combine information received from third parties or through our Service. The information collected and stored by a third party is subject solely to the third party’s privacy practices, including, without limitation, whether the third party continues to share data with us, the types of data shared, and your choices with regard to what is visible to others on that third-party website or service. Additionally, please note that collection and use of payment information by third-party merchants and payment processors is subject to the privacy policy and terms of the respective third party.
Information We Collect Automatically. We and our third-party business vendors (including our service providers and third-party analytics providers) may automatically collect information such as your IP address, device identifier, browser type, mobile network, and what areas of the Service you interact with (“Usage Information”). Usage Information is used to help us create a better experience for you, including to determine the number of visits to different pages on the Service and to improve access to our content based on our visitors’ browser and operating systems.
Cookies and Other Tracking Technologies
We use the following tracking technologies (collectively referred to as “Tracking Technologies”) to automatically collect information when you interact with us online:
- Cookies: The Service may use the software technology known as “cookies” and similar tracking technologies to support our Service and track and improve activity on the Service. Cookies are small text files stored locally on your device to store your preferences. These technologies may be used for many purposes by us, our service providers, and our third-party business partners, such as to automatically collect Usage Information, help us to customize and personalize our website for you and to make its navigation easier. If you do not want to accept cookies, you can block them by adjusting the settings on your browser. You can find more information about cookies and how they work at www.allaboutcookies.org. To manage your cookie preference, visit our Cookie Settings located in the footer of the page.
- Web Beacons (also known as “pixel tags” or “clear GIFs”): Web beacons are small pieces of code placed on a web page, application, or email that collect information about how you use our Service. They help us determine, for instance, whether a page has been viewed. When you ask us to send you information, we may use web beacons to establish when an email is opened.
- Embedded Scripts are programming code designed to collect information about your interactions with the Service, such as the links you click on. The code is temporarily downloaded onto your device from our server or a third-party service provider, is active only while you are connected to the Service, and is deactivated or deleted thereafter.
- Chat Box: When you participate in our chat feature, we may record and use your communications and the data you provide in order to assist you during the chat session, to improve our products and services, and otherwise as necessary to respond to your customer service inquiries. If you do not consent, please do not continue with chat assistance.
- Data Collection from Mobile Devices and SDKs: SDKs are a software package that contains a set of tools that can be used to help build applications and implement new features in existing apps. We use embedded scripts and the tools provided in SDKs to collect information from mobile devices such as the hardware model, operating system and version, identification numbers assigned to your mobile device, mobile network information, and website usage behavior. In addition, we may use a variety of other technologies that collect similar information for mobile application push messages, security, fraud detection, and maintenance purposes.
- Session Interactions: We may record through session replay technology your interactions with the Service, such as what pages you visit on the Service, how long you visit those pages, and any links you click or information you provide. We use this information for our internal business purposes, such as for fraud detection, website analytics, to improve the Service and our products and services, and to address functionality issues.
Third-Party Advertising and Analytics
We may use third-party service providers and business partners to provide services to our visitors, such as technical support. We may work with third-party business providers (such as analytics providers) to provide us with information regarding use of and traffic on the Service (including without limitation the pages viewed and the actions clients take when visiting the Service) and provide advertisements. These third parties may set and access their own tracking technologies on your device (including without limitation cookies) and may otherwise collect or have access to information about you (such as Usage Information, some of which may be personal information under various state laws). We may share certain information such as Usage Information, and de-identified information with these analytics providers.
Google Analytics. We utilize Google Analytics, which use cookies and similar technologies, to collect and analyze information about the use of the Services and report on activities and trends. These services may also collect information about the use of other websites, apps, and online services. You can learn about Google’s practices by going to https://policies.google.com/technologies/partner-sites and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Please see our section for California residents, below, for additional rights you may have.
How We Use Personal Information
We may use information collected through the Service, including your personal information to enable you to use the Service, manage our business relationship with you, send you communications, provide service support, , and otherwise as disclosed to you in this Privacy Policy and/or at the time of collection. We may use non-personal information for any purpose allowable by law, including for research and marketing purposes, and to improve the design, experience, and content of our Service. We may also aggregate this information to analyze Service usage, as well as to offer products, programs, and other services.
Disclosure of Personal Information to Third Parties
We share personal information we have collected about you as described in this Privacy Policy, as disclosed at the time you provide information, or otherwise with your consent. We do not share personal information with third parties for their own marketing purposes unless you have consented to such sharing.
Third Parties Providing Services on Our Behalf: We may use third-party service providers to perform certain services on our behalf, such as for payment processing, providing customer service, hosting the Service features, providing website usage analytics, sending communications, and other administrative services. We may give these service providers access to your information (including personal information) so that they can carry out the services that they are performing for you or for Cloud Cover.
Sweepstakes, Promotions, and Contests. We may offer sweepstakes, contests or other promotions (any, a “Promotion”), that may require registration. By participating in a Promotion, you are agreeing to the provisions, conditions, or official rules that govern that Promotion, which may contain specific requirements of you (including, without limitation and except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness or other indicia of persona in advertising or marketing materials). If you choose to enter a Promotion, personal information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, as required by law or permitted by the Promotion’s terms or official rules (such as on a winners list).
Feedback, Questionnaires and Surveys. Our Service allows participation in surveys and questionnaires, which from time to time we may post on or provide through the Service. We also encourage our users to provide feedback to us about our Service. You are free to choose whether you participate in these activities. We may ask that, in addition to providing your responses, you also provide us with your contact information. In these instances, we use any personal information you choose to provide to us in connection with these activities for the purposes for which you submit the information. This includes using your personal information and the submitted feedback to display them on our Service or to contact you in response to your feedback. We may aggregate data derived from survey and questionnaire information – with your personal information removed – for monitoring or improving the use and appeal of the Service (with no other obligation to you and, specifically, with no obligation to compensate you for these uses). You are not obligated to participate in any of these activities and, if you undertake these activities, you will have the ability to opt-out.
When You Agree to Receive Information from Third Parties or Direct That We Share Your Information: We may share information when you consent or direct us to do so. Please note that we are not responsible for the privacy practices of third parties. If you later decide that you no longer want to receive communications from a third party, you will need to contact that third party directly.
Parent, Affiliates, & Subsidiaries: We may share your information, including personal information, with our parent, affiliates, and subsidiaries for business, analytical, and operational purposes.
Administrative and Legal Reasons: We will disclose information (including personal information) we maintain when we believe in good faith it is required by law, for example, in response to a court order or a subpoena. We also may disclose such information in response to a specific law enforcement agency’s request, to protect the integrity of the Service, to fulfill your requests, to protect and defend the legal rights or property of Cloud Cover, our affiliates, subsidiaries, and shareholders, the Service or its users, or any other party, or in an emergency, to protect the health and safety of our users or the general public.
Business Transfers and Transitions: In the event Cloud Cover goes through a transition (such as a merger, acquisition, bankruptcy or sale of all or a portion of its assets, including without limitation, during the course of any due diligence process), we may transfer our operations or assets. In such transactions, personal information generally is one of the transferred assets. By providing your personal information, you agree that we may transfer such information to the acquiring entity without your further consent, except where otherwise required by law.
We will not use or transfer personal information in ways that are materially different from the ones described in this Privacy Policy without also providing notification of such practices and obtaining consent for any materially different uses.
Third-Party Links and Content
Our Service contains links to other sites whose privacy and information practices may be different from ours. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review these other third-party sites’ privacy notices since these sites are not governed by our Privacy Policy and may follow different procedures. Cloud Cover is not responsible for the privacy practices or business practices of any third party.
General Audience Platform
Our Service is intended for a general audience and is not intended for use by or targeted to minors younger than the age of 18. We do not knowingly collect personal information from minors younger than the age of 18. If we learn that we have inadvertently collected personal information from a minor who is younger than 18, we will delete that information from our active databases. If you are the parent or legal guardian of a minor and believe that we have inadvertently collected personal information from your child, please contact us using the information in the “Contact Us” section below.
Consent to Transfer
Cloud Cover is a United States company. Please be aware that information we collect may be transferred to and processed in the United States and other countries. By using the Service, or providing us with any information, you fully understand and unambiguously consent to this transfer, processing, usage, sharing, and storage of your information in the United States and other jurisdictions, for which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen. As a result, this information may be subject to access requests from governments, courts, or law enforcement in the United States and other countries according to laws in those jurisdictions.
Security
Cloud Cover takes commercially reasonable physical, electronic, and managerial procedures to safeguard the information we collect online and to help prevent unauthorized access to such information. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Cloud Cover cannot ensure or warrant the security of any information you transmit to us or from our Service, and you provide information at your own risk. You use the Service and provide us with information at your own initiative and risk.
Your Choices & Preferences
You can update or change your personal information by emailing us at Privacy@CloudCoverMusic.com. Registered clients may review and access their personal information at any time by navigating to the “Account” tab once logged in. You can also update how we communicate with you. Here are some of the ways you can opt-out of receiving emails from us:
- Follow the opt-out instructions in promotional emails we send you.
- Send an email to Privacy@CloudCoverMusic.com
If you are a California resident, please see our Notice to California Residents for more information on additional rights you have regarding your information.
Changes to This Privacy Policy
To the extent permitted by applicable law, we reserve the right to change or modify this Privacy Policy in our discretion at any time and without prior notice. If there is a material change to this Privacy Policy, we will update the effective date at the top of this policy. Any changes will be effective immediately upon the posting of the revised Privacy Policy, unless otherwise specified. Your continued use of the Service after the effective date of the revised Privacy Policy (or such other act as specified in the revised Privacy Policy) will constitute your consent to those changes.
How to Contact Us
If you have any questions, comments or concerns regarding the Privacy Policy, the practices of this website or your dealings with this website, please feel free to contact us at:
Cloud Cover Media, Inc.
953 N Sycamore Ave.
Floor 8
Los Angeles, California 90038
Privacy@CloudCoverMusic.com
NOTICE TO CALIFORNIA RESIDENTS
This California Privacy Notice is effective as of October 14, 2024.
California residents have certain privacy rights with respect to the personal information we collect. If you are a California resident with whom we have a direct business or potential business relationship, this notice applies to you.
This California Privacy Notice sets forth the disclosures and rights for California Consumers regarding their Personal Information, as required by the California Consumer Privacy Act of 2018, the California Privacy Rights Act of 2020, and any implementing regulations adopted thereunder (collectively, the “CCPA”). Terms (including defined capitalized terms) used in this California Privacy Notice have the same meanings given in the CCPA, unless otherwise defined.
- Exercising Your California Rights
California residents with whom we have a business relationship have the following rights:
- Right to Know: You have the right to request that we disclose to you what Personal Information we collect, use, disclose, and sell, including the right to request that we provide to you the categories and specific pieces of Personal Information we have collected about you, including in a portable format.
- Right to Request Deletion: You have the right to request that we delete the Personal Information we have collected about you, subject to certain exemptions and exceptions.
- Right to Correct: You have the right to correct inaccurate Personal Information we hold about you.
- Right to Opt-Out of Sharing: You have the right to opt-out from the sharing of your Personal Information to a third party for cross-context behavioral advertising (i.e., targeted advertising).
- Right to Opt-Out of Sale: You have the right to opt-out of the sale of Personal Information. Cloud Cover does not sell Personal Information to third parties for monetary compensation.
- Right to Limit the Use and Disclosure of SPI: You have the right to limit the use and disclosure of sensitive personal information (“SPI”). As further explained below, note that our business activities do not use Personal Information in a manner that triggers the Right to Limit Use and Disclosure of SPI. Therefore, we do not offer this right at this time.
All rights are subject to the meanings and exceptions set forth in the CCPA. More information on each of these rights is below. In your request, you must provide enough information to allow us to verify you are the person about whom we collected personal information, or their authorized representative. You must also describe your request with enough detail so that we can understand, evaluate, and respond to it. Please note, we can’t respond to your request if we can’t verify your identity. Making such a request does not require you to create an account with us, and we will only use the information you provide in a request to verify your identity.
California residents have the right to not receive discriminatory treatment for exercising CCPA rights. We will not discriminate against you for exercising your CCPA rights.
Verifying Your Requests
We will take reasonable steps to verify your identity based upon the information you provide and the type of request you are making.
When you exercise your Right to Know, Right to Delete, and/or Right to Correct, we may ask that you provide us with information, beyond your full name, in order to verify your identity and fulfill your request. If we are unable to verify that the individual submitting the request is the same individual about whom we have collected information (or someone authorized by that individual to act on their behalf), we will not be able to process the request.
Agents
Under the CCPA, you may exercise these rights yourself or you may designate an authorized agent to make these requests on your behalf.
If you are an authorized representative submitting a request on a California resident’s behalf, please complete the applicable request per the instructions below. We will follow up to request a written permission, signed by the individual who is the subject of the request, authorizing you to make the request on their behalf. The written permission must state your full legal name, the full legal name of the individual who is the subject of the request and needs to be clear about the permission granted. The California resident’s identity may need to be independently verified in order for us to be able to fulfill your request and we may also seek attestation of California residency. We may also ask the California resident to directly confirm with us that they provided you with permission to submit a request. Please keep in mind that if we do not receive adequate proof that you are authorized to act on the California resident’s behalf, we may deny the request.
Right to Know, Right to Delete, & Right to Correct
If you are a California resident with whom we have a direct business or potential business relationship and would like to exercise your Right to Know, Right to Delete, and/or Right to Correct please submit your request by emailing us at Privacy@CloudCoverMusic.com or by calling us at 844-422-6249. Please include “CCPA Request” in the subject line of your request.
In order to have us provide specific pieces of information, we may require a signed declaration under penalty of perjury that you are the California resident whose Personal Information is the subject of the request. Additionally, once you submit a request to delete, we may follow up and require you to confirm that you want your information deleted as part of the verification process.
Do Not Sell My Personal Information or Share for Cross-Context Behavioral Advertising
California residents with whom we have a business relationship have the right to opt-out of the “sale” or “sharing” of your Personal Information to a third party for cross-context behavioral advertising (i.e., targeted advertising), whether or not for monetary or other valuable consideration. Cloud Cover does not sell your personal information for monetary compensation but engages in certain advertising practices (and certain third-party analytics and similar activities), which may be considered a “sale” or “share” for cross-context behavioral advertising under the CCPA. To opt-out of the “sale” or “sharing” of your Personal Information, please submit your request by emailing us at Privacy@CloudCoverMusic.com.
To disable sharing through cookies set by third parties that may be considered “sales” or “sharing” under the CCPA, please navigate to the “Cookie Settings” link in the footer of this page:
In addition, the Digital Advertising Alliance also offers tools for California Consumers to send requests under the CCPA to opt out of the sale of personal information by some or all of the participating companies. Visit the DAA opt-out tools here: https://www.privacyrights.info/.
Right to Limit The Use and Disclosure of Sensitive Personal Information
Under the CCPA Regulations, a business must only provide the Right to Limit The Use and Disclosure of Sensitive Personal Information when such information is collected or processed for the purpose of inferring characteristics about a consumer, or its use does not fall under certain statutory exceptions, pursuant to CCPA §1798.121. Our use and disclosure of Sensitive Personal Information is not used for such purpose and/or falls within the statutory exceptions, and we therefore do not offer this right at this time.
- GPC/Do Not Track
Global Privacy Controls (“GPC”) and Do Not Track (“DNT”) offered by some web browsers are settings that automatically inform websites of your privacy preferences with regard to third-party online tracking including exercising your rights and requesting the web application to disable tracking you. When you choose to turn on the GPC/DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers, and/or other web services you encounter while browsing to exercise your privacy rights and stop tracking your activity. You can learn more about and set up GPC here https://globalprivacycontrol.org/#about and set up Do Not Track here http://www.allaboutdnt.com/. We comply with GPC as required under applicable law, but because there is not yet an accepted standard for how to respond to browser DNT signals, we do not currently respond to them.
- Data Retention
We will keep all categories of your personal information for the period necessary to fulfill the purposes described in this Privacy Policy and California Privacy Notice, considering the time period reasonably necessary to: provide the Service to you; exercise the choices and rights you have requested; comply with our contractual obligations; enforce our terms for use of the Service; and comply with legal and regulatory requirements, including if a longer retention period is permitted or required by law. Except as noted differently on specific pages or apps, we retain your personal information while you have an account with us, or while you are using our Service or continuing to visit us.
- Notice of Financial Incentive
Under California regulation, certain programs we offer that provide benefits to consumers, such as coupons, may be considered financial incentive benefits. We may collect personal information from you in connection with these benefits, e.g., contact information (name, email address, employer name) for a number of reasons, including to provide the benefit to you, to better serve you, and to fulfill your requests associated with the benefit.
To opt in to the benefit, you may need to provide certain information or otherwise follow the instructions associated with that applicable benefit. Participation in our benefits is voluntarily and you can withdraw at any time.
To the extent that we provide a benefit that may be considered a financial incentive because the benefit is directly or reasonably related to the collection, deletion or sale or retention of consumer personal information, the value is reasonably related to the overall value we receive from the personal information participants provide specific to the benefit minus the costs and expenses we incur in providing the benefit.
- How We Collect, Use, and Share Personal Information
The Personal Information we collect about you will depend upon how you use the Service or otherwise interact with us. Accordingly, we may not collect all of the below information about you.
In addition to the below, we may collect and/or use additional types of information and will do so after providing notice to you and obtaining your consent to the extent such notice and consent is required by the CCPA.
Category of Personal Information (“PI”) Collected | Categories of Sources from which PI was Collected | Business/Commercial Purposes for which PI is Collected | Categories of Third Parties to whom PI is Disclosed for a Business Purpose | Categories of Third Parties to Whom PI is Sold / Shared for Cross-Context Behavioral Advertising |
Registration and Account Information and Settings (name, postal address, unique personal identifier, online identifier, IP address, password, email, account name, username, communication preferences, or similar) | We may collect this type of information from:
| We may use this type of information to:
| We may disclose this type of information to:
| Third party advertising, analytics, and similar marketing business partners may have access to this information, including to better serve you more relevant advertisements, and this may be considered a “sale” or “share” under the CCPA in certain circumstances. |
Commercial Information / Transaction Data (records of products/services purchased, obtained, considered) | We may collect this type of information from:
| We may use this type of information to:
| We may disclose this type of information to:
| Third party advertising, analytics, and similar marketing business partners may have access to this information, including to better serve you more relevant advertisements, and this may be considered a “sale” or “share” under the CCPA in certain circumstances. |
Internet or other electronic network activity information (device ID, IP address, mobile device ID, other unique device ID – operation system, device model, cookie settings, browsing history, search history, information regarding interactions with the Service) | We may collect this type of information from:
| We may use this type of information to:
| We may disclose this type of information to:
| Third party advertising, analytics, and similar marketing business partners may have access to this information, including to better serve you more relevant advertisements, and this may be considered a “sale” or “share” under the CCPA in certain circumstances. |
Audio and Visual Data, including images, video, audio recordings, voice data when you use certain features of Cloud Cover services. | We may collect this type of information from:
| We may use this type of information to:
| We may disclose this type of information to:
| We do not “sell” or “share” this category of data to third parties. |
Listening Preferences drawn from any of the information identified above to create a profile about your company account | We may collect this type of information from:
| We may use this type of information to:
| We may disclose this type of information to:
| Third party advertising, analytics, and similar marketing business partners may have access to this information, including to better serve you more relevant advertisements, and this may be considered a “sale” or “share” under the CCPA in certain circumstances. |
- Other California Rights (Shine the Light)
California Civil Code Section 1798.83 permits our clients who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for their own direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. We do not disclose our clients’ personal information to third parties for their own direct marketing purposes.