FAQS
Is this event COVID secure and safe?
Yes. The Zenith Theatre continues to take measured precautions to ensure we keep our staff and community safe.
Is there air conditioning?
Yes.
Is the theatre accessible for people in a wheelchair?
Yes. The theatre can adjust to allow up to twenty patrons requiring a wheelchair. Please contact events@willoughby.nsw.gov.au if you will be using a wheelchair.
Are wheelchairs available to rent?
No.
Is the experience accessible for deaf people?
We do have a hearing loop for the hard of hearing, but unfortunately there are no alternatives for the deaf.
What accessibility options do we have for someone visually impaired?
Unfortunately, we do not have audio description at present.
Will there be strobe lights?
No.
Will food and beverage be available on site for purchase?
Drinks and light snacks will be available for purchase at the bar.
Can I take photos or record the experience?
Photos are okay without the use of flash.
Are there chairs available? Can I be seated during the event?
Yes.
Will restrooms be available on site?
Yes.
Are there vegan or gluten free options available?
N/A
Do I need to wear a mask?
Masks are not compulsory at the Zenith but are highly recommended. We also have masks on site if people want them.
Do I need to arrive at the start of my scheduled session?
Yes.
What happens if I arrive late?
No admittance is permitted once the show has started.
Can I bring animals?
No.
Are service dogs allowed?
Yes, as long as they have the official signage.
Is there an age requirement?
No, this is an all ages event. We recommend it for children aged 5 and older.
Is the venue ADA compliant?
No.
Is there parking available?
Yes there is parking available in the Secure car park, ticket validation is $8. Entry can be found at 6 Mcintosh Street, Chatswood.
Are there Public Transport options nearby?
Yes, Zenith Theatre and Convention Centre is located a short walk away from Chatswood Interchange (approximately 5 minute walk down Railway Street). Plan your trip with the regular trains, metro and bus services at TransportNSW.info.
What if the weather is bad?
This is an indoor event.
What are the prohibited items at the experience?
No BYO food or alcohol.