FAQS

THE EXPERIENCE 

What can I expect from The Banksy Museum?

The Banksy Museum, which houses an impressive collection of works by the world's most famous, yet anonymous street artist, has arrived in NYC. This exhibition has the largest collection of Banksy’s life-size murals. Come and enjoy this unparalleled artistic experience!

Where is the experience located?

277 Canal Street (and Broadway) - 10013 New York City
N, Q, R, W Metro Lines

Does the experience take place in an indoor or outdoor venue?

This experience is held indoors in a venue with air conditioning.

How long does the experience last?

People usually spend 1 hour at this experience.

Will food and beverage be available on site for purchase?

There is currently no food or beverage for purchase at this event.

Is there parking available?

There is no parking at this venue, but some are available in the neighborhood.

Will there be additional sessions?

We cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.

Is there Virtual Reality?

This experience does not have virtual reality.

Is there a dress code?

There's no defined dress code for this experience; a casual look will be fine.

Will there be merchandise for sale?

Yes! There will be merchandise for sale at the shop.

ACCESS

Do I need to arrive at the start of my scheduled session?

It is recommended that you arrive at the time stated on your ticket, but you can arrive within the next 30 minutes before or after.

Can I bring animals? Are service dogs allowed?

Small animals are allowed in this event’s location.
Service animals are welcome.

Is the venue accessible?

Yes, the event is being held in an accessible venue.

What are the prohibited items at the experience? Can I smoke or vape?

Smoking and vaping is not permitted on the premises.

Do you offer carer tickets?

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. Please contact us here.

Once we receive this, we will provide you with a voucher that you can use to purchase your free carer ticket in the Fever app (based on availability).
Please keep in mind that you will have to show the regular ticket with this carer ticket when entering the venue.

Is the experience accessible for deaf/visually impaired people?

Deaf people will be able to enjoy this experience as it is mostly visual; however, we do not recommend this event for visually impaired people.

Will there be strobe lights?

This event won't include strobe lights.

Are there chairs available? Can I be seated during the experience/exhibition?

This is a walkthrough experience, but if you need a little rest, you will be able to find some seats for you to have a break.

Will restrooms be available on site?

This venue has restrooms—please ask our staff on site for indications.

Can I take photos or record the experience?

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Is there a Lost & Found?

We would recommend asking the staff at the venue if they have found your belongings.

Is coat check available?

This venue has no coat check—please ask our staff on site for indications.

Is there an age requirement?

All ages are welcome to this experience!

Will there be an audio guide?

This experience does not include an audio guide at the moment.

TICKETS

Where can I get tickets?

In the Fever App, available on Google Play and the Apple Store
On the Fever website

Can I purchase tickets at the door?

We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.

Do I need to print my ticket?

No, your contactless tickets will be validated directly in the Fever App.

I can't find my ticket. What should I do?

You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Can I change the date of my ticket? Are refunds allowed?

This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase (What is the ticket ID?). One of our agents will respond to your request as soon as possible, informing you of the next steps to follow.

No refunds are permitted under any circumstances. For more information, you can consult our T&C.

Can I transfer my tickets to another person?

No, for this event you won't be able to transfer your tickets to another person.

Can I make a group booking?

If you would like to book for a large group, please contact groups@feverup.com with your preferred attendance date and the size of your group.