Tickets
What are the different ticket types?
Zone A (premium visibility)
Zone B (great visibility)
Zone C (good visibility)
Zone D (limited visibility)
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Can I book a ticket for my carer/caretaker?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
For Candlelight Kids programs, kids from 4 years old can attend with an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Tickets are non-refundable, except as required under Australian Consumer Law .For more information, you can refer to our T&Cs.
Venue information
Where is the experience taking place?
James Fairfax Theatre, National Gallery of Australia
How do I get to the venue?
Located in Canberra, in the Parliamentary Triangle and near Lake Burley Griffin
Is there food served?
No food or drink is allowed in the theater.
Can I bring animals?
Animals are not allowed, except for service animals.
Does this venue have disability access?
Yes, this venue has disability access. There are 3 wheelchairs seats in Zone A.
For Wheelchair assistance please email link so we can notify onsite staff.
Limited mobility parking is available in both carparks free of charge. Free parking validation is only available for motorbikes and those with a valid disability parking permit. You may be asked to present a disability parking permit to verify your use of limited mobility spaces. Note that assisted lift access to the Gallery is available only from the underground carpark. For further information on accessibility and validating your parking ticket see Physical Access.
Is there parking available?
Paid parking applies on weekdays and weekends until 5pm in the main carpark. The main carpark (P1) is underground and accessible from Parkes Place off King Edward Terrace – see map here. This carpark has a height limit of 2 meters.
On weekends and public holidays above-ground parking (P2) is also available off Bowen Drive – see map here.
Feel free to bring a cushion for your seats!
Tickets
Can I sit together with friends?
Yes, you can sit with your friends if you come together, and you all have tickets for the same zone. We recommend you to arrive in good time, and we will do our best to accommodate you.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to any other Fever account at no extra cost. It’s as easy as clicking "Transfer Tickets" on your ticket on the Fever app. For additional help, please feel free to contact us, indicating your ticket ID.
Are the candles flammable?
Please note that, for the security of attendees, all candles will be flameless.
Candlelight Photo (Snapshot by Candlelight) FAQs
What is “Candlelight Photo (Snapshot by Candlelight)”?
This package offers a unique photo experience, exclusively available to guests who purchase it. You'll have the opportunity to have your photo taken in a specially designated area we've set up. As a souvenir, you'll receive a printed picture in a polaroid style. Each purchase offers 1 instant picture.
Can I buy “Candlelight Photo (Snapshot by Candlelight)” photos at the venue?
Photos can be purchased at the venue, provided we haven't reached the sold-out threshold. Customers who purchase the photo opportunity via the website when they purchase their concert tickets enjoy priority over those who make on-site purchases. On-site purchases are limited to credit card transactions only – no cash will be accepted.
When is my picture taken?
Your photo will be taken prior or post event, note the photo experience will conclude 10 minutes before the concert starts. Please ensure you arrive at least 30 minutes prior to the beginning of the concert to allow us sufficient time to take your photo.
When do I get my results?
You will have the opportunity to choose your picture before it is printed. Our staff will be responsible for printing them during the concert, allowing you to collect your pictures at the exit afterward. Please ensure, before leaving, that you have your physical pictures with you, as we will be unable to retain any pictures for you.
In the event that a user forgets about the experience and leaves without taking their pictures, we regret that we won't be able to provide a refund or reschedule the opportunity
Where do I have to go to have my picture taken?
The venue staff will provide explanations about the photo experience once you are inside the venue where it is located. Additionally, announcements will be made to ensure that attendees do not forget about this special experience. Please do not hesitate to approach any of our staff members if you have any questions.
How do I show proof that I have purchased the photo opportunity?
You will have a QR code emailed to you; this will be in a separate email from your concert ticket confirmation. Please have your QR code validated by the photographer at the venue in order for us to take your picture.