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CH 2 - 14 : Define Case Type
In this IMG activity, we define the case types for SAP Dispute Management. The case type is the central property of a dispute case. It groups the various Customizing settings, (for example attribute profile and status profile). When we create a case, we first have to specify a case type. If we use Contract Accounts Receivable and Payable (FI-CA), the case type is determined implicitly from the internal dispute type that we specify when we create a case.
- We can configure through Implementation Guide Menu // Financial Supply Chain Management // Dispute Management // Dispute Case Processing // Case Type // Define Case Type.
- SAP comes with pre-delivered dispute case type F_DM. We can use delivered case type or create out dispute case type.
Figure: 2- 30: Dispute Case Initial Case |
- To create our own dispute case type, select F_DM and choose COPY icon. Instead of copy functionality we can create dispute case type from scratch.
- On Change view “case Type maintenance: Details of selected set screen, maintain following the information. All these case type attributes we have configured in our earlier steps.
Figure: 2-31: Dispute Case Attributes |
In this step we have created case type “CUST “and assigned parameters configured earlier steps.