FAQs
What is Ballet of Lights: Sleeping Beauty in a Dazzling Light Show?
Experience Sleeping Beauty like never before in this dance and light show. Enjoy a unique fusion of classical ballet and modern technology, where local dancers literally light up the stage with glittering routines and glow-in-the-dark costumes. The timeless tale of the cursed princess awakened by her true love’s kiss comes to life on stage, as pirouettes and gravity-defying leaps cast a kaleidoscope of colours across the space. It’s a beautiful production you won’t want to miss!
Tickets
What are the different ticket types?
Zone A: Front Section - Orchestra
Zone B: Back Section - Orchestra
Zone C: Front Section - Upper Tier
Zone D: Back Section - Upper Tier
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Can I book a ticket for my caretaker?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.
Is there an age requirement for the event?
All guests must be 5 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID.
Are refunds allowed?
No refunds are allowed unless a flexible cancelation ticket has been purchased (see below). Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.
FLEXIBLE CANCELATION TICKET FAQS
(Applicable in selected events)
What is a Flexible Cancelation Ticket?
A flexible cancelation ticket allows you to ask for a refund or exchange your ticket in case you decide not to attend the experience.
When can I return my ticket?
You can cancel your flexible cancelation ticket if you contact us requesting it up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.
What documents do I have to present to cancel my ticket?
No documentation is need to claim your refund or exchange.
If I opt for a refund, how long does it take to process it and how will I receive it?
If you used a credit card or PayPal account to make the purchase, you will be credited the total amount of the ticket price back to your account. Keep in mind that the money could take 10+ days to appear on your statement. If you bought your ticket(s) using a voucher, you’ll find a new voucher in the "Vouchers" section of the app. Keep in mind this voucher is different from your Fever Club Wallet.
Will I get a full refund?
You'll receive a refund for the entire ticket price, with the exception of the 10% fee paid for the flexible ticket option.
If I opt for an exchange of the ticket, when will I receive the new ticket?
You will receive a voucher for the same value as your purchase as soon as you request for it. You can use this voucher to go back to the experience and buy a new date and/or time.
Can I change my ticket for a different experience?
If you opt for an exchange voucher, you can only use this voucher to go back and purchase the same experience.
How do I request my refund?
Please contact us here to get your ticket refunded.
Venue information
Where is the experience taking place?
Theater of the Performing Arts
The Learning Corridor
359 Washington Street
Hartford, CT 06106
Directions to the Main Theater:
For free parking, use the garage rear entrance on the Learning Corridor campus. Enter from Brownell Avenue next to Sher’s Automotive Center.
For GPS, use 13 Brownell Ave.
Exit the garage on the campus side, not the side of Washington Street. Turn right and walk along the side of the building that is connected to the parking garage. This white building is the theater. Go around the corner to the front side and enter through the Box Office Entrance or the Main Entrance.
Can I bring animals?
Animals are not allowed, except for service animals.
Is the venue/experience accessible?
The Theater of the Performing Arts is fully ADA accessible.