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Texthelp Web Properties Cookie Policy

Cookie Policy

About this Cookie Policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy so you can understand what type of cookies we use, the information we collect using cookies and how that information is used. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

This applies to all websites operated by Texthelp including but not limited to al properties ending in texthelp.com

If you have any questions about this Cookie Policy please contact:

The Data Protection Officer

Texthelp Ltd.

1 Orchard Way

Greystone Road

Antrim

BT41 2RU

E-mail: datasecurity@texthelp.com

What are cookies?

Cookies are little text files which are stored on the browser or hard drive of your computer or mobile device when you visit a webpage or application. Cookies work to make your experience browsing our site as smooth as possible and they remember your preferences so you don’t have to insert your details again and again.

There are different types of cookies. Some cookies come directly from our website and others come from third parties which place cookies on our site, this is explained here Cookies we use.

Cookies can be stored for varying lengths of time on your browser or device. Session cookies are deleted from your computer or device when you close your web-browser. Persistent cookies will remain stored on your computer or device until deleted or until they reach their expiry date.

We are 4 varieties of cookies which operate on our website:

1. Essential Cookies

Some cookies are essential for you to be able to experience the full functionality of our site. For example, these cookies allow you to log-in to your Texthelp account and add products to your basket and checkout securely. Without these cookies, some parts of our site just won’t work as they should.

2. Personalisation cookies

These cookies (also called functional cookies) allow our site to remember your preferences, helping you to customise your experience on our site. That way we can remember you when you return to our site.  We can remember your product interests, country etc and display relevant content.

3. Analytics Cookies

These cookies tell us about how you use the site and they help us to make it better. For example these cookies count the number of visitors to our website and see how visitors move around when they are using it. This helps us to improve the way our site works, for example, by ensuring that users find what they are looking for easily.

4. Advertising Cookies

These cookies are used to deliver advertised content which is relevant to you and they can be used to track the effectiveness of our ad campaigns on third party websites. These cookies are placed on our site by our third party service providers and they may remember your web browsing activity and may be used to understand about your demographics, such as age and gender. Only anonymised information is captured and used and the purpose is to provide you with content which is relevant to you.

How do we use cookies?

We use cookies to enhance your browsing experience by:

What type of cookies do we use?

We use cookies to allow you to navigate our site, log-in, add products to your basket, set the language settings, display the correct page for the device you are using, verify your details when you make an order and they allow us to process payment for an order.

To opt out of these cookies you will need to change the settings on your browser Cookie preferences. If you choose to block these cookies our website may not work as it should and any preferences you have may be lost.

Third Party cookies

Domain

Name(s)

Purpose

Google Analytics

various

This is a performance improver cookie and we use it to track visits to our website and movement around site. The data which is collected is anonymous and is used for benchmarking purposes to monitor the performance of our site and to measure user engagement on our site.

Mautic

various

This is a personalisation cookie.  If you express an interest in a product, register for an event or register as a Teacher in our Free for Teachers program we use Mautic cookies to personalise our communications with you.

Facebook

various

Various cookies to track the effectiveness of Facebook advertising and promotional efforts.

DoubleClick

various

Various cookies to track the effectiveness of web based advertising and promotional efforts.

Bing

MUIDB

Microsoft User Identifier tracking cookie used by Bing Ads

Bing

MUID

Used by Microsoft as unique user identifier. The cookie allows user tracking synchronizing the identification through many Microsoft domains

LinkedIn

BizoID

LinkedIn Ad analytics -

LinkedIn

Lang UserMatchHistory bcookie

Lang

lidc

Various cookies to track the effectiveness of LinkedIn advertising and promotional efforts.

Twitter

personalization_id

Twitter integration and sharing capabilities for social media

Oktopost

oktgid

This is a social media cookie that we use to track the success of our social media campaigns.

It stores the visitor Id of the user who clicked on an okt.to link

Oktopost

oktsid

Stores the session Id of the user who clicked on an okt.to link

Youtube

SSID, YSC, APISD, SID, HSID, SAPISID, VISITOR_INFO1_LIVE

LOGIN_INFO

SIDCC

PREF

These cookies allow YouTube to collect usage information for YouTube hosted videos

Specific cookies that we use, that you can customise :

Facebook

This is an advertiser cookie and a performance improver cookie. It allows us to place advertising content onto Facebook which is relevant to you based on the information which your web browsing patterns allow Facebook to infer. This information is never connected to your profile and it is always anonymous.

You can read more and change your preferences on Facebook here:https://www.facebook.com/policies/cookies/

You can control and opt-out of Facebook adverts and other third party cookies here: http://www.youronlinechoices.com/uk/your-ad-choices

Google DoubleClick

This is an advertiser cookie which we use to help us to track the effectiveness of our marketing campaigns. It enables Google to serve our adverts on other sites based on your browsing history on our page and engagement with our adverts.

You can change your preferences about the adverts you see on Google by clicking here: www.google.com/settings/ads

You can control and opt-out of Google adverts and other third party cookies here: http://www.youronlinechoices.com/uk/your-ad-choices

Google Dynamic Remarketing

This is an advertiser cookie and a performance improver cookie. It allows us to serve relevant advertising content to users that have previously visited our website. The data which is collected is anonymous.

You can read more and change your preferences here:http://www.google.com/ads/preferences/html/opt-out.html

You can control and opt-out of Google adverts and other third party cookies here: http://www.youronlinechoices.com/uk/your-ad-choices

We also use social media buttons on our site which allow you to share content and interact with your social network on platforms like Facebook, Instagram and Twitter. These social media platforms may set their own cookies on your device. We do not control the settings of these cookies so we suggest you check the social media website for more information about their cookies and how to manage them.

When we/you use these services from Facebook, Twitter and LinkedIn, their cookie rules apply in addition to ours. You can read more about these cookie rules here:

We have shared data responsibility with Facebook, Twitter and LinkedIn. This means among other things, that if you have any queries as to how your data is processed you may contact either us or Facebook, Twitter, LinkedIn and as may be relevant.

Google Ads conversion tracking

The Google conversion tracking allows us to know if the traffic we buy from Googles Search Engine has the desired effect.

You can read Google’s privacy statement here.

How do you change cookie preferences or block cookies?

Within your browser you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use i.e. third party cookies, or those from specific websites. Each browser’s website should contain instructions on how you can do this.

For further information please refer to: https://www.aboutcookies.org/how-to-delete-cookies/

If you block cookies on our website, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.

Changes to the Cookie Policy

We may update this Policy from time to time. If we make significant changes we will let you know but please regularly check this Policy to ensure you are aware of the most updated version.

Public Information