Frequently asked questions
Tickets
What are the different ticket types?
The theater is divided into sections A, B, and C (or even D) based on the quality of the view.
Can I purchase tickets on-site?
All tickets must be purchased in the app or on our website (www.feverup.com) before arriving at the venue.
Can I reserve a ticket for a caregiver?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their Personal Assistant/Support worker. Please contact us with proof of needing a carer ticket.
Once we receive this, we will provide you with the code of a voucher, that you can use to purchase your free carer ticket.
Please keep in mind that you will have to show this, along with your tickets, to enter the venue.
Is there an age limit to attend a performance?
This performance is recommended for ages 10 and up. Those under the age of 16 must be accompanied by an adult. Kids programs are open to ages 6 and up
Can I sit with my friends?
Yes, at this concert hall has reserved seats where seats are automatically assigned upon purchase, or because admission is on a first-come, first-served basis, if you purchase tickets together, you will be assigned consecutive seats.
In case of Theater 2, your seats will be automatically assigned to sit with your group, starting from the center of each section. If there are no seats available for your group, a message will be displayed in the window. Please be aware that seats in rows M and N on both the first and second floors may have restricted views due to railings.
Can I transfer my ticket to someone else?
Yes, you can transfer tickets to another Fever account at no additional cost. Simply click "Transfer Ticket" in the Tickets section of the Fever app. If you need further assistance, feel free to contact us with your ticket ID.
Where can I find my ticket?
Tickets are located in the "Tickets" section of the Fever app. (You can download the app from the Apple App Store or Google Play.) You must sign in with the same method (same account) that you used to purchase the tickets.
You can also find the QR code in your purchase confirmation email. Be sure to check your spam folder for the purchase confirmation email as well.
Do I need to print my ticket?
You don't need to print your ticket, just show the QR code in the Fever app (you can download the app from the Apple App Store or Google Play) or your purchase confirmation email upon entry.
Making changes to tickets
Can I make changes to my ticket?
Depending on the availability of other sessions of your choice, you can change the date or time up to 48 hours before the show. To make a change, please contact us here, quoting your ticket ID. Please note that refunds are not available, see our terms and conditions for more information.
Information about the venue
Where is the performance taking place?
- Theater 3: Asia Culture Center Theater 3, located at 38 Munhwajeondang-ro, Dong-gu, Gwangju, is situated on the 3rd and 4th basement floors of the Cultural Information Center in the Asia Culture Center. Please check the location carefully and arrive on time!
- Theater 2: Theater 2 is located in the Fine Arts Theater Building
How do I get to the venue?
By subway:
Get off at Cultural Complex Station (entrances 5 and 6)
By bus:
Get off at Asia Culture Center or Culture Center Station
- Branch lines: Suwan 12, 1187, 518, Seokgok 87, Songjeong 98, Pungam 61, Cheomdan 95, Geumnam 55, 419, Geumnam 57
- Express: Cheomdan 09, Circular 01, Jinwol 07, Pungam 06
- Main lines: Jiwon 45, Kumho 36, Bongseon 37, Bongseon 27, Ilgok 28, Jiwon 15, Unlim 35, Jinwol 17, Munheung 39
Is parking offered on site at Asia Culture Center?
Parking is available; however, it is a paid lot with a rate of 400 won per 15 minutes. Please note that there is no additional discount for show attendees, so we encourage the use of public transportation whenever possible.
When do I have to be there?
Admission is first-come, first-served by zone starting 30 minutes before show time. Those who arrive after the start of the performance will be guided to the late seating area, regardless of the area they purchased.
Will the show start on time?
The show will start on time whenever possible, but there may be a delay of approximately 5 minutes to ensure a smooth performance. Please arrive at the venue with as much time as possible to enter and be seated. Performance start times are subject to change depending on venue availability.
Is there a designated dress code?
There is no dress code, but you should come dressed comfortably to get the most out of the performance. It can get chilly in the theater, so we recommend bringing layers.
Will food be served?
Food and beverages are not provided.
Can I bring my pets?
Animals are not allowed, except for service dogs.
Is the venue wheelchair accessible?
The venue is wheelchair accessible.
Safety tips
Do the concerts feature real candles?
For the safety of spectators, all candles used are plastic candles.
(Candlelight Spring program only) Are all the decorated flowers live, or are they artificial?
All flowers used to prevent hay fever and other allergies are decorative artificial flowers.